Our first room smelled really bad like moldy/damp. I reached out to customer service and they checked the room. We were given a new room on another floor. I’ve read on previous review guest had the same issue. This should be addressed if it’s the same room or same issue. We had to pack all our things and move it. We traveled with little ones so it was a bit inconvenient. Also, fire alarm went off the first night we were there. We had to evacuate our kids late at night who were already asleep.

We liked the modern, clean feel of the facilities and rooms. The pool bar was very convenient and K (the bartender) was very friendly. Although not in American village, we were very close to that area. The check-in/checkout procedure was a new experience having no staff there. It was all on a tablet but was self-explanatory and easy to do.

Although we had an issue with one of the hot water heaters in our room., it did not detract from our stay. The ensuite shower never seemed to consistently provide hot water. The drawback of not having any staff on property, is that we were not sure how to resolve the problem. The other bathroom and kitchen had no issues.

Sometimes it‘s the little things such as having laundry detergent as part of the amenities, or the happy hour on the roof top bar - definately recommendable! The barkeeper was super nice and pool keeps the kids entertained. The apartment has everything you need for a short term stay

The kitchen could have a few mixing bowls that would help with cooking. But that‘s just a small thing

Great location, perfect view of Chatan. Everything is within walking distance. Restaurant on the 1st floor and bar on 10th floor was convenient and good. Clean room overall!

Pillows…every bed pillow was extremely hard and uncomfortable! Sometime, in the main bedroom, a strong sewage odor would emit.

This place was amazing! So clean and enough space for my family of 5 to spread out. My younger kids especially enjoyed playing with the toys that were provided. We all loved the rooftop infinity pool with a beautiful sunset view and conveniently located poolside bar.

I wish some table knives and bowls for cereal were included (there were only chopsticks, forks, and spoons), but this was a minor inconvenience.

Spacious and with everything you need. Two bathrooms in the apartment which is awesome with a big group of people staying. Washing machine is life saver as it comes with dryer. Self check in is smooth and easy and there is pool and restaurant in the building.

Not so near to American Village but Walkable distance.

The hotel was in a great location, just ten minute walk to The American Village. There were plenty of convenience stores within walking distance. A dedicated parking spot was provided for the days we did have a car. The rooms were spacious, bright, provided everything you could think of (except Tv programs in English :( ) and clean. The pool area was beautiful with views of the ocean over the tops of the buildings. The bar was next to the pool but far more elegant than we expected. The music was great and the selection of alcohol was more than we found in American Village. The bartender didn't speak a lot of English but enough to communicate. He was very pleasant and extremely courteous. We loved our stay there; we only wish it was longer. On a side note: The Japanese people are the nicest, most polite people we've ever met. The country is beautiful and clean. So glad we visited!

There were only four channels on the TV and none were in English.

Spacious condo suite good for 4 pax. 1 room is a little small, but the living room is huge with 2 beds, sofas, and tatami. Would recommend it. The izakaya below the condo is a bonus.

I did not see one person asking as hotel staff or running the front desk. I saw people managing the restaurant, which was not helpful for my questions during my stay.

I did not like that the tablet checkin/checkout was mandatory. I prefer a person at the front desk during check-in and check-out. Maybe have the tablet as an optional choice.

Spacious, food downstairs was top notch. Relatively quiet, pool upstairs was nice. All food places we wanted was within walking distance. American Village within walking distance as well. Whole family loved it. We traveled from Hong Kong with two kids.

Needed to know where we could put our recycling, in the end it just stockpiled in the room. Strange not having a person to greet us but we understand the need for lessened contact.