Staff were super friendly. Everything was perfect. Just what a weary traveller needed overnight. Great breakfast set me up refreshed for more travels. Loved this place. So clean and cute. They have nailed the set up. I Have already recommended it to family.

It was a great spot for continuing travelling or for a couple of nights, being 5 minute walk from Shin-Osaka. Not sure about location if setting up for longer stay in Osaka as you would have to catch train everywhere, but that's not hard. I was on my own and room was a good size for one. Didn't see the other rooms.

I absolutely loved everything about this hotel. The interior decoration was stylish and modern, creating a warm and inviting atmosphere. My room was spacious, meticulously clean, and well-appointed with all the amenities I needed for a comfortable stay. The breakfast was exceptional, offering a wide variety of delicious options that catered to all tastes. Additionally, the hotel’s convenient location near the train station made it easy to explore the city. The staff were friendly and attentive, ensuring that my stay was pleasant from start to finish. I highly recommend this hotel to anyone visiting Osaka.

Proximity to Shin Osaka station is great - 5 minute walk. Please don’t refer to Google maps to get to the hotel, as it shows you a longer route, including stairs. Instead, use the EAST exit elevator which takes you directly to street level and the hotel is less than a short direct walk from there. My room was quite large by Japanese standards and the bedding was comfortable. The decor is minimalist and there are no bells or whistles with this hotel but it’s comfortable, clean and well priced. Although my contact with staff was brief I found them to be very polite and welcoming.

As expected, by staying near a major train station you should expect to hear trains pass by regularly. The hotel is also situated under a flight path. Having said that, it didn’t affect my stay to the point where it became annoying, and I managed to sleep through it ok regardless (I’m a light sleeper).

Spacious, clean and took care of basic traveling needs. Workers are very helpful and patient to be sure the language barrier is not an issue. Special thanks to Mr Hirano! Breakfast was satisfying and tasty, area was well maintained, workers so pleasant. Note that the hotel limo bus stops at the train station and it’s a manageable walk to hotel.

Didn’t realize there are three buildings although close to each other. Specific type of room is in one building. Family was split in different buildings and by floors. Best to verify when booking. However, it was ok for us. Safety issue: getting in and out of tub after a shower is a challenge if one is on the short side. Also, hotel is close to train station but can be a challenge for seniors. Fast and close if using the overpass, however, that means walking up 30+ steps then down 30+ more with your luggage.

A 6 night stay. Used this as our base instead of moving lots to visit Nara, Kyoto and Kobe. The location was excellent as close and short walking distance to Shin Osaka Station to ride to regional attractions. The hotel was well maintained and spotless with staff so polite, happy and helpful. The daily breakfast package was a great way to start the day before venturing out at the Organ cafe/restaurant located on the premises. Plenty of selection and we enjoyed a great omelette daily. Thank you once again for making our Osaka memories beautiful.

No complaints

The entire staff were very helpful, friendly, and courteous. The room was spacious enough for the 3 of us and the beds, pillows were very comfortable-good quality. The breakfast was delicious, and the dish was colorful (meaning healthy and balanced), and pretty (well presented).

THE GREEN COVER or SATIN COVER that each bed had BIG STAINS that were so visible and frankly, disgusting. We ended up gathering the 3 green covers and put it in the corner of the room. The fridge WAS NOT COLD, no settings to make it colder.

We had a family room and it is very spacious. I love the room, but as it is just across from the train track you can hear the train as it comes and goes, though I find that I do enjoy the sound of the train trundling by. The breakfast is delicious and they made an excellent breakfast to our request for a vegetarian option. Staff is exceptional, very welcoming. We had our luggage delivered by the transport company and when we checked in, it was already sent to our room. A very special thank you to Mr. Tanimoto, who helped us with some urgent documents, and to all the staff keep up the excellent work :)

None

Good location just 5 mins walk to Shin-Osaka Station, peaceful area at night time and even I was stay nearby the railway but I didn't be interrupted with the train sound, room was clean and comfortable for the guest with big luggage and amenities was good quality as well, breakfast was so good as they prepare with healthy ingredients and sizing was good for the guest to enjoy another delicious meal in Osaka. There is a lot of restaurants and convenience stores nearby. The most I like in this hotel is all members who super friendly and always ready to be in service. Thank you for warmth service that made my stay wonderful.

Location and staff. Breakfast was so nice

Rooms were spacious. Hotel was conveniently located for our travel plans. It's about a 1/2 hour train ride to the Dotonbori area, so if you plan to spend a lot of time there, then you may want to search for a hotel closer to that area.

As others have mentioned, they have the Japanese style buckwheat pillow which I found to be very uncomfortable. I ended up using my comforter as a pillow and grabbing the extra blanket from the closet to cover my body. Also, they only provide one (small) pillow per bed. Bathroom is elevated which was kind of odd.