Good location that is close to train station. Complimentary breakfast was great!

Nil

Beds were actually comfortable, pillows were awful though. The breakfast was good, laundry facilities on site although they didn't dry properly so required extra drying time. Hotel is Like 5 minutes from shin-osaka train station however there was nothing to do in the area as a visitor and just 2 or so streets down seemed to be an active red district area at night so not appropriate for kids. Have I known this I would have stayed at a different area, more family friendly. Staff thought was amazing super friendly, accommodating, treat everyone like VIP's, just great service.

The area, nothing to do and more for adults at night.

5-10min walk from Shin Osaka station (at first it was a bit confusing to figure out how to get there) but thank goodness to Google maps for telling you which exit to get out because the ramps/multiple exits make it hard to navigate at first. Friendly staff, clean room - spacious for 'business hotel' and their free breakfast was good enough to satisfy your needs (we did not use it on all the days because we wanted to try this bakery ) Rooms were quiet (but it is next to the train tracks so you can hear it before 12am and after 6am) but we were high up so didn't bother us much. They provided fresh towels daily - Washer/dryers were on the 2nd floor and there were 3? or so and worked great. Also the location was convenient from Shin Osaka and Nishinakajima Minamikata station. (both 5-10min walk)

Wifi was a bit weak. But other than that, good 'business hotel' for your trip to Osaka.

Location, facilities, support staff, options for coffee, support for luggage, spacious rooms next to each other

Not anything as such. Bkfst could have more veg or vegan options

Breakfast buffet was excellent. The selection has a wide array that can hit multiple nutritional needs. The best bowel movements I had on my trip was during my stay here because of the vegetables provided in the breakfast. Veggies and fiber are difficult to encounter in Japan, so this was a very enjoyable perk of staying here. Staff are excellent and exceedingly helpful and welcoming. They assisted in pretty much everything we could have asked for and more. They also help fill out luggage forwarding so you don't need to carry large suitcases around via Tak-Q-Bin (They use Yamato service here) Location is a short 5 minute walk from the Shin-Osaka stations.

There is nothing to dislike.

This hotel has a nice lounge with coffee etc. This is really comfortable when waiting to check in or for a taxi/train etc. It really gives a feeling of being cared for by the hotel. The staff is great! I needed to swap the sim card in my phone but didn't have a tool to open the tray. I asked the front desk for a needle, which they swiftly provided. But I still couldn't open the tray. The fellow who got the needle - I wish I remembered his name - joined the fray and with his help we were able to open it. He really went out of his way to cheerfully pitch in and solve the problem. Also should point out that this hotel is super-convenient to the Shin-Osaka train station and an excellent Thai Massage place on the next block.

The room is quite spacious, which is, from my understanding, normal in Osaka but appreciated nontheless. Check in is easy with the automated kiosks, and the Library that transforms to a buffet in the morning is a great use of space. It is quite close to some interesting cafes and restaurants as well

You can hear the trains running by until around 11 pm, even though we were at the highest floor. It didnt really bother me, but it could be a deal breaker for some. Breakfast could have a little more options, especially for the proteins. This was our choice but the hotel is definitely ways away from the city center.

The room was very spacious and clean! The staff were very friendly. They answered all my questions and helped me fill out the delivery slip to send my luggage to my next hotel when I checked out. I like that I was provided with two pillows despite being a solo traveler, as it made the bed even more comfortable. The laundry machine had English instructions posted nearby so it was easy to use.

The breakfast didn't really meet my expectations, everything was kind of mushy. Other than that, I had a very comfortable stay!

Cleanliness, magnificent helpful stuff, fast and easy check-in & check-out, location (very close to Shin-Osaka station) and optimum requirements. Beside complimentary hot and cold drinks, we used ice cube machine, laundry, ironing device. Some small restaurants, GYM and massage services were within some walks away from the hotel. If you wish to rent a bike and explore the city, you can find a bike rental in Shin-Osaka station (Have in mind, just regular bikes, no gear or electric bikes).

Although Room 1407 had 23m area, but the design was not efficient to place our stuff. We stayed for 5 days and variety of breakfast was poor. No cheese of any kind and no refiling the breakfast stuff after 9:00. We couldn't find any English TV channel. No desk tour for helping visitors to plan their visits.

Close proximity to Shin-osaka Station. Twin room was clean and spacious; we not only had room to open suitcase & bags, there was even a decent size coffee table and 2 chairs to relax beside the window. Hotel provides fresh towels + bin liners + toothbrush set daily (in a bag hung on the door) even if you indicate no room cleaning needed. Staff were really hospitable and kind despite the language barrier. Breakfast was included - selection was good considering the affordable price.

The pillow was rather thin and I would have liked more than one per bed, but that's just my preference. Overall nothing to complain about. Good value for money.