Hotel was amazing they even let us check into our room 2 hours early (pls note it might be a case by case basis). Me and my partner booked the larger room, it was very spacious and the toilet was big with a bidet and bathtub. The staff was very friendly and helpful. The laundry room was very useful, it cost 300 yen per wash and 100 yen to dry per 30 minutes. If you need change the staff at the entrance can help you. The location of the hotel is good too because it's only 5 a minute walk to the closest station, Nishinakajima-Minamigata and 10 minutes to Shin-Osaka station. There are Family Mart, Lawson and 7/11 nearby. I would love to stay at this hotel again.

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The hotel was an excellent base for us. It is ~12min walk from the large Shin-Osaka station where you can get underground trains for the city, as well as ordinary and Shinkansen trains. There are also two closer stations which are very useful for getting to/from Osaka city which are ~5 min & 7 min walk. There's a number of eateries, and 24h convenience stores. The staff were friendly, and we could converse in English much of the time. However- this comment applies across Japan and is not unique to the hotel - but typically it greatly helps to be polite and to initially greet staff with some key Japanese phrases before using English / Google translate. The hotel is no frills, and not longer offers breakfast. This suited us well as we were using it as a base to visit other cities and so we were leaving early and getting back late. There are no tourist attractions in this area - but one has such quick access into the city as well as Kyoto , Kobe, Nara etc that it means the hotel is probably cheaper , yet still you have the easy access to places to go. The cost of the hotel was very reasonable. We had a 'large' room by Japanese hotel standards - which made it more comfortable over a 2 week period. There were laundry facilities (washing and drying) - which we used several times and were not expensive.

Cannot think of anything.

We stayed at Smile Hotel Shin-Osaka for one night, mainly due to its close location to Shin-Osaka Station — just a short and easy walk, which was perfect as we had an early train the next day. It’s also near a metro station, which adds to the convenience. The surrounding area is quite urban and quiet, with not much going on nearby, but it felt safe. The front desk staff were friendly and helpful during both check-in and check-out. The room was clean and comfortable — just what we needed for a quick overnight stay.

Good value for money. The staff are very helpful at all times. Rooms are of a good size and beds are comfortable. Shin-Osaka station is just a 7-minute walk from the reception, which is very handy if you are taking Shinkansen in the morning for daily trips. Nishinakajima-Minamigata Metro Station is just a 2 minute walk from the reception to get to the most important landmarks in Osaka within minutes.

For the price, some sort of breakfast could have been included. Something for the hotel to take into consideration for the future. Nothing else apart from that.

I wanted to stay close to Shin-Osaka rail station to visit Hiroshima/Kyoto/Himeji etc. and Smile Hotel was a good choice. Just 5 min to Shin-Osaka, 3 min to nearest metro station. Lots of places to eat and 24h marts around. Hotel looks fresh, room was of a good size (for Japan), very clean, bed comfortable, could open the window which is important for me. They have coin laundry on site (typical for Japanese hotels - very convenient). Wifi worked ok.

No complains. Just mind that the area around hotel is functional but not fancy.

We enjoyed our stay at Smile Hotel. The hotel was very close to the train stations, which make it easy to get around Osaka. The Shinkansen station was close by, as well as the metro lines. The room was a decent size, the bed was comfortable and it was nice having a view! The staff were really helpful and friendly and stored our bags before we could check in. Washing machines and dryers were great and easy to use. Breakfast was good and offered lots of options. Lots of food options nearby. Thanks again for having us!

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It was very close to the subway station and to the shinkansen station, that worked great for us. There were also several convenience stores and restaurants nearby. The staff was very polite and helpfull, and the rooms very clean. We had a great stay.

The rooms are very small. If you are traveling with a small child they can share the bed with you, but the bed is very small, so that didn't work great for us.

Very friendly and helpful reception staff. The room is clean, well equipped and comfortable. The kitchen and dining room staff were very welcoming and do a wonderful job and breakfast was always good. The hotel is a short walk from Shin-Osaka station and even closer to Nishinakajima-Minamigata subway. I would happily stay there again.

Close proximity to the station and kombini stores. Train station was connected to main shopping/eating areas e.g., Namba Station and Dontonbori.

The staff were not helpful with using the Takyubin service for forwarding our luggage ahead for us to Tokyo. They wanted us to fill in the forms which were all in Japanese. I had to show them a copy of the form that I had for getting my luggage from Nagoya to them in Osaka to show them what to do.

The location was excellent if one wants to travel to different locations by Shinkansen, as we did. There is also a metro station close, and many convenience stores. The room was very clean!

The staff speaks only very basic English, which could be an issue if there is something wrong with the stay. We had a question about the washing machines, but eventually needed to figure it out by ourselves.