Room was very basic with 4 mattresses on the floor but beds were comfortable. Bonus was to have 2 washrooms and a small kitchenette which had the required equipment such as fridge and microwave, cutlery and crockery. Shower room is small but fine. Check in/check out was all smooth, albeit from an digital pad as there is no physical interaction with anybody. Only a short walk from the station and 7-Eleven and Lawsons close by for groceries.

Shower room could do with some heating as the rest of the room was warm enough. Had an issue with heating (said control was locked) when we arrived and the only contact is through email and we were told that there was no one could help us at that time given that we checked in late in the evening. However, we were able to finally get the heating to work. There is no view from the room and the smallish window is frosted.

Was travelling with my family and my friends family - booked two separate rooms (for 4 people each). Was pleasantly surprised that the rooms were a really good size (for Japan). Had a small kitchen, twin toilets (per room) and bathroom - Beds are basically mattresses on the floor, which is quite normal in Japan. Note - this isnt really a hotel, you just get access to some rooms.

Check in process was via tablet, with no staff on site - worked fine for me. But could be an issue if something went wrong. i.e. I wouldnt recommend this if you're not reasonably tech savvy

We booked this for a group of 4, and the value for money is the first reason why we chose this hotel. It’s comfortable and of a pretty decent size. The location is also a stone's throw away from one of the train stations going to Namba, which is really convenient. Speaking of the location, I know many of you are curious about the "safety" issues mentioned in a lot of reviews here. Let’s put things into perspective. I can understand why some people may find it looks "unsafe" because there are some homeless people around the area; however, it always depends on what you consider unsafe. My friends and I come from a country where unsafe means you are really in danger, like crimes and those kinds of stuff, but I am telling you, this area isn’t like that. We never felt unsafe, and there was no reason for us to feel that when we were there. My advice is if homeless people or just a regular residential area will make you feel uncomfortable, then don’t book it. But if you’re okay with staying in an area with real residential life, then give this place a chance.

The only downside that we can see is that the stairs are very steep, especially considering that we had big luggage. Additionally, this is an unmanned hotel, meaning there are no staff members to assist you, and there is no way for you to leave your luggage in case you want to roam around after checking out.

Cleanliness

Nothing

We love this place. We always try to book Cocoshuku Nakano when we are in Tokyo

good location, comfortable beds, but-washing machine

cleanliness could be improved, slippers were worn down and uncomfortable, the cutlery was certainly questionable, very narrow stairs. even though the room was empty the hotel did not permit early check in which was really disappointing.

The location and customer service were good.

Can not recommend staying at Cocoshuku. The windows are thin and without much sealant, so all the hot air and moisture enters the building. The air quality is horrible, and the room smells permanently of a mixture of cologne and alcohol. The air conditioning was the most dusty I've seen anywhere. There are months if not years worth of dust and trash under the beds and sofa. The shower drainage smelled of the sewer, and the sinks were partly clogged. Also the room layout is inconvenient, with a clothes rack set to a place which you need to walk through to get to the bed.