Great value for money, located literally on a subway station so it's very convenient to go places, I had a single room which was tiny but perfect for a man of my size. Best breakfast out of the 3 star hotels I've been to, very versatile and actually had cheese which in Japan is kinda rare. Very close to great local restaurants and supermarkets. .

The thing that annoys me the most is the fact you can't use the stairs, even for one floor up or down. In times of check in or out, you can wait even 5-10 minutes for an elevator which obviously stops almost at every floor. I was at the highest so you can imagine what a nightmare it could be. I literally timed my in and out of the room because of that. I know it's a thing in hotels in Japan but it's not right.

We loved the quiet neighborhood, the hotel is next to the station so it’s easy to get around the city. The room was also nice with a very nice view of the district. The staff was kind, especially one trainee who helped me find the earrings that I left in the bathroom before checkout!

No tattoos allowed at the spa. I know it’s Japanese culture, but the hotel has many international guests (if not all of them).. I would expect to have a bit of a more open-minded approach.

Location to transport. Quiet. Clean rooms. Staff try their best to help. English speakers, have patience if there's an issue, eventually someone can help or you will need to stick to what you know and they will eventually come around. They just have a slow process or sometimes will say yes and not follow through, likely because they think they understand but don't. Definitely come prepared with your translator. (Eg. My travel buddy had no air con, his room became a sauna!!!! After a few calls and a visit to the desk at midnight and afterwards, the staff kept saying they would or had fixed it. They didn't, it made him sick and he didn't sleep a wink. The next day, after requesting to move, the agent simply apologised and activated his room properly, which turned on the aircon)

There's a weird rule that if you're not drinking or eating anything, you can't be in the restaurant even when you are in a group of people. My friend felt unwell, but enjoying the company of our group who were eating and drinking. He was told to leave, which was ridiculous. So, the entire group left to find a restaurant that didn't mind his simple presence. We were the only people there, so it's not as if he was taking up needed space. The suedo check-in process is strange and a bit tedious. It's meant to make things easier, but it makes the process longer, and everyone needs staff assistance. There is always a line of guests at peak times because the check-in takes too long. It's like an airport check-in system.... but not very intuitive.

Very close to train stations, easy to go around. Staff are very helpful. Bed is very comfy. Onsen is a bonus!

Stayed 4N, The room is very small, we dont have option to temporarily store our big luggage in a separate storage room to easily move in such a very small room. We could not make outside local calls from the room (like reservation to restaurants) - ideally, if its a local call (Tokyo area) we should be allowed to make local calls.

This is my second time staying here. I feel safe as a solo female traveler and it’s location it’s great. You’re close enough to shinjuku and train stations but also out of the chaos of the more party centred places.

I had a dress hung up to dry in my bathroom and on cleaning day of my room it appears housekeeping have splashed bleach on my dress by mistake. I wouldn’t let it put me off staying again but it’s unfortunate as it’s ruined the dress.

Onsen is great. Very clean and nice space, I would recommend to anyone. Also shower is nice. Close to station, good if you have luggage.

There is nothing touristic close to the hotel, so we needed to get the train everytime

Right across the road from the station and multiple convenience stores. Great amenities, comfortable bed. The staff were very helpful and pleasant.

Uncomfortable pillows is the only complaint about the hotel. For tourists: The hotel is off the JR Rail, so you can't use the JR pass (you have to use the subway, which costs 180yen each way). You have to transit through Shibuya and Shibjuku Station whenever you use the train. Both train stations are uncomfortably busy. Always. There are not a lot of options for food/entertainment nearby. Though Shinjuku is only a few mins by train/20mins walk.

I was initially a bit sceptical about booking after reading some mixed reviews, but I'm happy to say that my experience exceeded expectations. This hotel offers fantastic value for money, and I think some lower-rated reviews may stem from expecting a 5-star luxury experience at a very affordable price. For the average traveller, this hotel is perfect. It's directly across from a well-connected train station, making it easy to get around. Plus, it’s within walking distance to vibrant neighbourhoods filled with markets, shops, and dining options. The rooms are compact, but they’re on par with other hotels in Tokyo, and they make excellent use of space. Each room is well-equipped with amenities, from complimentary water and tea to toiletries like toothbrushes, razors, hairbands, and combs. Fresh towels and supplies are replenished daily, which I really appreciate. One of the highlights is the on-site onsen—a wonderful addition! The hotel even provides free tattoo cover-up stickers, making it accessible for everyone. Overall, I highly recommend this hotel for those looking for comfort, convenience, and value without the luxury price tag.

APA Hotel was clean and well-maintained. The room was small, as is typical in Japan, but slightly more spacious than the one we stayed in while in Osaka. For a solo traveler or a couple, it’s perfect. The hotel spa was a nice bonus. We didn’t book breakfast at the hotel, but there are a couple of convenience stores just outside, which was super convenient. The Metro station—Nishi-Shinjuku Gochome—is less than a minute’s walk from the hotel, and Shinjuku Station is only two stops away. Just try to avoid rush hour, otherwise commuting is easy and manageable. The bed and pillows were comfortable, making for a good night’s sleep. A special mention to the housekeeping staff, especially Riyas—he was professional, friendly, and incredibly helpful in guiding us to halal restaurants around the Shinjuku area. We also stayed at an APA Hotel in Osaka and loved the experience there as well. We’ll definitely be staying with APA again in the future.

In hindsight, it would have been more convenient to book a hotel directly in the Shinjuku area to avoid the need for train rides—especially during rush hour.

The facilities were very comfortable, clean, and well organized. Everything in the room had instructions next to them in both Japanese and English and the TV had a home page with various information about the surrounding area. It also had instructions on wearing a Yukata which was really helpful for preparing for my first onsen experience within the hotel. All of the staff were exceptionally kind, patient, and helpful. In particular, S. Takahashi was incredibly helpful in helping us coordinate getting our bags shipped to our next hotel, a process that had seemed daunting at first but his patient guidance made it a totally stress free experience. Staying at this hotel wasn't just a good experience, but because so much effort was put into providing information resources to the guests, it feels like staying at this hotel made us better prepared for the rest of our trip throughout Japan!