Amazing hotel which exceeded our expectations! Staff was super friendly and helpful, hotel is very close to several Metro/Subway/Bus stations and all reachable within less than 5min by foot, Shinjuku Station can also be reached by foot, 7/11 right underneath the hotel, everything you need is close by. Rooms are quite spacious and very clean. We had a super nice view on Mount Fuji on clear days.

All was perfect. Can only recommend.

The staff went above and beyond to meet our needs during our stay. My father had some health issues on the flight and the concierge manager helped us call emergency services to locate and schedule an appointment for him in Japanese the following morning. He spent over the 1 hour with us and even helped my parents book a last minute room. Truly exceptional service. Central location, spacious rooms, beautiful classic facilities! You will be extremely comfortable & happy with your stay here.

The room was spacious and the view from our room was excellent. The breakfast was excellent. The choice of eggs was good, the fruit selection was a lot and all fresh fruits, and the choice of cold cuts and salad was excellent as well.

The location of the hotel is in the West side of Shinjuku which were informed is a predominantly business area. The real fun and vibrant part of Shinjuku to explore is the east side where all the restaurants. shopping, bars are located., so it is about a 15-20 min walk from the hotel to the east side of Shinjuku, below the Shinjuku station.

The room was very modern and I like the design of the shower glass next to the bed. It may not be to everyone's taste and may not be the best for a family, but I like the modern aesthetic. The view from my room was decent and the hotel lobby was large and elegant. I only stayed here one night so unfortunately I didn't get to see everything the hotel had to offer, but the staff was very friendly and accommodating. All staff I interacted with spoke excellent English and I was always met with a smile. Very polite, courteous staff overall.

One small drawback was the size of the room. Given the price I had hoped it would be slightly larger, but overall it is still quite large when compared to many typical Japanese hotels. The lobby itself was also a little bit of a challenge to find coming from the nearby train station, and getting luggage to it without using stairs was a bit tricky, so I suppose better signage from all train stations could help.

The hotel was clean, and the staff was extremely helpful. We checked our baggage in early and went to explore. When we returned that night, they had taken our luggage to our room, made the pullout sofa into a bed, and put my son's stuffed toy from a visibly open Nintendo bag onto the bed next to the pillow. The next day, they helped us with reservations for the airport shuttle. The breakfast buffet was a bit pricey relative to other food in Tokyo, but it was very good, and the staff in the restaurant was helpful and efficient. The hotel is walking distance from Shinjuku. We would definitely stay here again!

The bathroom was a bit small, and the toiletries, (shampoo, conditioner, body wash), were all travel size.

It was quiet. Not sure if it was because it was under renovation. The room that was offered had a great view, we could see people resting in the park and the sunset.

I clearly shared that there was 4 ppl in the room but we only had facilities for 3, 3 tooth paste, brushes, towels etc.

perfect for first time visitor to Japan. easy access to Shinjuku station. all interactions with staff were 100%, very helpful and approachable.

one cardboard cup and 1 tea bag each per day for cuppa in room a bit surprising for price of room, feel it’s a bit picky to mention but was a negative for me.

spacious and very clean. I can tell the hotel is a bit old and somewhat outdated but the room is very comfortable. excellent staff. the location is fairly good.

little bit of a walk to Shinjuku station but not bad. I was a little disappointed that there were not many restaurants in the immediate vicinity.

The view was amazing (paid extra for it). Restaurants nearby. 7-11 nearby. Family Mart nearby. Subway stations nearby. Professional, full service staff that speak multiple languages. Buffet breakfast was a full spread and worth every penny. Surprisingly quiet for being in the middle of Tokyo Shinjuku. Fantastic Chinese restaurant at the hotel that stays open until 10p.

The staff loves to remind you that the breakfast buffet closes at 10:30. Expect this to happen when you first arrive, then again about every 10 minutes starting around 9:45. Don't be fooled - Shinjuku Station is not "close." Getting to and from the Hyatt Regency to Shinjuku Station involves a solid 20 minute hike down the street and through a long corridor. Although, there is a subway stop basically right underneath the hotel that you can use to hop onto the Toei line to Shinjuku Station that is much quicker and less walking (especially with luggage). Finally, we were shocked at how early the restaurants in the area closed. Many close at 7p. Most close at 8p. Thank goodness for the Chinese restaurant at the hotel.

The facility is a bit old and dated but clean and functional. The breakfast buffet is really impressive. It has a large variety of food items and quality of foods is good as well.