Hotel was very clean and fancy. Lobby was bright and staffed at all hours. Room was spacious and comfortable. Breakfast was great !

There was no sundry store or after hours store to buy something to eat or something we may have forgotten to pack. We had to walk a couple of blocks to a nearby 7-11 because we arrived late at night.

Great location - easy walk to the station but on the quiet side of Shinjuku. Amazing facilities when using the premier grand rooms including breakfast with a view of Mount Fuji. Access to the sky lounge included with drinks and snacks which many people didn’t seem to realise. Service was great. Never seen so many staff keen to help at any given moment. Stopped by for afternoon tea (included) and also some days used the bar service (free drinks and more light bites). Room was exceptional. Felt like a spa. Also helpful to have a laundry room available. Almost forgot the front row seats to the light show at the Tokyo metropolitan building. Would absolutely recommend this hotel to everyone.

It’s obviously more costly than other hotels but so worth it. I would have appreciated more specific details early on about what was included - hadn’t realised we could use the sky lounge for free until a few days before I left. But that is really clutching at straws to find something.

I would like to thank once again all the staff at Keio Plaza Hotel - Grand Premier. I believe every hotel experience begins and ends with the staff. Every single employee at Keio Plaza Hotel was impeccable, from the bell boys to the receptionists in the lobby, to the staff members in the Grand Premier at Floor 45 and even the Chef at breakfast. Everybody welcomened us openly, always smiling at us and everybody spoke English quite well. I even tried my limited Japanese with them and they really appreciated my attempt. The breakfast - was exquisite with a variety of western and Japanese options. The coffee options are sufficient and tasty (Espresso, Latte, Mocha, Cappuccino) and the view is to die for (on floor 45th - having direct view to the Tokyo Metropolitan Governmental Building). The music played in the background is classical and suits the atmosphere just fine. One thing worth mentioning is that they have time slots for breakfast which you have to book a day in advance but that is perfect because it was never crowded, and you could always find a perfect spot to sit and enjoy the view. Tea-Time + Happy Hour - In our Premier Grand room, we had included tea-time and happy hours- which basically meant we could come up to the 45th floor either between 14.30 and 16.30 or between 17.30 and 19.30 for drinks and snacks and great jazz music + let's not forget the view. It is a perfect treat! The room - we had a room on the 37th floor, facing the Tokyo Metropolitan Governmental Building. The view wa to die for! The room itself was extremely spacious and cosy and you had everything you might need in the room, from complimentary water, to Nespresso coffee, bathromes, PJs, Yukatas, bathroom amnesties such as toothbrush, hair brush, comb, razors and shaving cream, make-up removal wipes + L'Occitane shampoo, shower gel etc. The bathroom had both a shower and a bathtub (quite common in Japan) + the classic Japanese smart toilet. Perfect Tokyo honeymoon gateway!

Nothing- everything was beyond our expectations. Maybe a suggestion - keep the pool open for a longer period of time, especially since August was an extremely hot month and we would have enjoyed more days at the pool in those hot summer days.

Great location and a modern hotel with excellent service. We stayed on the floors with lounge access and almost didn’t have to eat out as there was a lot of food and drinks provided during the afternoon and evening. The hotel is right near Shinjuku station and the local area has great shopping and restaurants. We loved our stay and would definitely stay again.

First of all, the location is prime for an overall tourist visitor as there is an excellent metro station right next to the building to which you can enter (almost) dry even during rainy moments. The metro station provides good lines to take you anywhere you need to go (as a tourist) - more or less. The hotel is also within short walking distance (500 meters?) from the Shinjuku main shopping streets / area. We walked many times from the hotel to Shinjuku using various streets - day and night. The hotel itself provides 5-7 restaurants and the separate Premier Grand reception folks can help you with pretty much anything. Nice views from the 45th and 47th floors! The Premier Grand rooms themselves were excellent to our taste.

The only thing that comes to my mind is the fact that the room was missing any kind of towel hangers. You couldn't place your wet face, hand or bath towels anywhere to dry but was forced to left them laying on toilet tables and/or chair back posts or cabinet doors.

All the staff without exception were so helpful. I arrived a day late as my flight was cancelled at the last minute which meant I checked in on my birthday. The staff at reception & in the restaurants all recognised this & made what might have been a disappointing start to the holiday so special.

There was nothing I didn’t like about the hotel. I had paid for a club room & I thought that was worth the extra.

Good location, just a few minutes walk from Shinjuku Station. Generously large and well-soundproofed room. Intuitive and prepared for tourists from all over the world. Adapters for any type of socket. It's worth booking a room with Club Lounge access because it has a wide selection of drinks, including sparkling rice wine, and being on the 45th floor has a great view.

Breakfast closes at 9:30 on weekdays which for jet-lagged tourists is torture! The open bar at the Louge Club closes at 7:30pm so you can stay in the lounge to admire the city lights with just a cup of coffee or tea. I would have liked the pillows to be a little softer... And, for an absolute 10, the toilet light might not have been automatic. If the room is occupied by a couple, when one goes to the toilet at night, the other wakes up with light in their eyes. It would have been ideal if there was a possibility that the light could be turned on from inside the toilet room...

This hotel ticks nearly every box! The location is ideal—centralized and just a short walk from Shinjuku Station and its surrounding shopping malls. It’s quiet and peaceful, with only the occasional fire engine siren that won’t disrupt your stay. The food is excellent, offering superb quality. Guests staying in the Premier Grand have the luxury of choosing from three breakfast options and enjoying access to the lounge for afternoon tea or snacks—perfect after a day of shopping. The amenities are top-notch and among the best I’ve experienced, restocked daily, with delightful L’Occitane products that smell wonderful. The hospitality was exceptional. We were warmly welcomed with sweets and a lovely card, and during our stay, we received another thoughtful gift as a token of appreciation. Celebrating my birthday during Japan’s vibrant fall season felt even more special this year thanks to the hotel’s attention to detail. A big thank you to the housekeeping staff for keeping our room spotless and to the bell managers for seamlessly arranging transportation and managing our luggage. This was my first stay at Keio Plaza Hotel, and it certainly won’t be my last! Reflecting on my previous trips, I feel like I missed out by staying elsewhere.

However, one unfortunate moment was during checkout. Despite Japan’s high standard of politeness and friendliness, Chris was not particularly welcoming, which was disappointing. I had prepared a heartfelt message about how much I enjoyed my stay, but he didn’t ask, leaving the farewell less memorable than I had hoped.

This is one of the the first hotels in Tokyo receiving foreign guests. We stayed at Keio Plaza on our first family trip to Japan 21 years ago. It has not only kept up but upgraded many services to a much higher level. Really like the authenticity of their Japanese restaurants which are quite difficult to book but really worth the effort.

Keio Plaza Hotel is a huge hotel with massive lobby. As a result you would expect tour groups, big convention halls and a massive, rigid system such as you just can't check in early even by an hour or later even by an hour. Grand Premier is a nice touch to make it a little more boutique but I think it is still a huge property.

Loved the club floor and amenities. The staff were all fantastically kind and helpful; we felt right at ease and enjoyed every interaction we had with them. The room was a good size and the bathroom was well appointed.

The beds were not as comfortable as we expected for a hotel of this caliber, nor were the pillows; there was also not much noise insulation between the floors or the outside of the building, so we had a lot of outside noise and noise from the room above us. The beds and noise alone will probably be why we will not stay here again on our next trip to Tokyo, which is a shame because everything else was delightful.