My stay at the Keio Plaza Hotel Premier Grand in Shinjuku was nothing short of exceptional. From the moment I arrived, the experience was seamless and welcoming. The location is unbeatable—right in the heart of Shinjuku, with easy access to transport, shopping, and entertainment. Whether you're visiting Tokyo for business or leisure, this is an ideal base. The staff were consistently professional, courteous, and attentive. Every interaction, from check-in to dining, was met with genuine hospitality and efficiency. It’s clear that service is a top priority here. The rooms in the Premier Grand level are a real highlight. By Tokyo standards, the size is impressively generous, offering ample space to relax and unwind. The decor strikes a perfect balance between modern elegance and traditional Japanese touches. The views of the city skyline from the upper floors are stunning, especially at night. Dining options at the hotel are excellent. There's a wide variety of food and drink, both Japanese and international, with a particular emphasis on quality and presentation. The Premier Grand Lounge offers a refined atmosphere with premium drinks and small bites throughout the day—an added luxury that truly enhances the stay. Another standout feature is the attention to detail throughout the hotel. From the art installations to the impeccably clean facilities, everything is maintained to the highest standard. The blend of luxury, comfort, and convenience makes Keio Plaza Hotel Premier Grand a top-tier choice in Tokyo. Highly recommended—I look forward to returning!

Hotel was very clean and fancy. Lobby was bright and staffed at all hours. Room was spacious and comfortable. Breakfast was great !

There was no sundry store or after hours store to buy something to eat or something we may have forgotten to pack. We had to walk a couple of blocks to a nearby 7-11 because we arrived late at night.

Great location - easy walk to the station but on the quiet side of Shinjuku. Amazing facilities when using the premier grand rooms including breakfast with a view of Mount Fuji. Access to the sky lounge included with drinks and snacks which many people didn’t seem to realise. Service was great. Never seen so many staff keen to help at any given moment. Stopped by for afternoon tea (included) and also some days used the bar service (free drinks and more light bites). Room was exceptional. Felt like a spa. Also helpful to have a laundry room available. Almost forgot the front row seats to the light show at the Tokyo metropolitan building. Would absolutely recommend this hotel to everyone.

It’s obviously more costly than other hotels but so worth it. I would have appreciated more specific details early on about what was included - hadn’t realised we could use the sky lounge for free until a few days before I left. But that is really clutching at straws to find something.

Great location and a modern hotel with excellent service. We stayed on the floors with lounge access and almost didn’t have to eat out as there was a lot of food and drinks provided during the afternoon and evening. The hotel is right near Shinjuku station and the local area has great shopping and restaurants. We loved our stay and would definitely stay again.

First of all, the location is prime for an overall tourist visitor as there is an excellent metro station right next to the building to which you can enter (almost) dry even during rainy moments. The metro station provides good lines to take you anywhere you need to go (as a tourist) - more or less. The hotel is also within short walking distance (500 meters?) from the Shinjuku main shopping streets / area. We walked many times from the hotel to Shinjuku using various streets - day and night. The hotel itself provides 5-7 restaurants and the separate Premier Grand reception folks can help you with pretty much anything. Nice views from the 45th and 47th floors! The Premier Grand rooms themselves were excellent to our taste.

The only thing that comes to my mind is the fact that the room was missing any kind of towel hangers. You couldn't place your wet face, hand or bath towels anywhere to dry but was forced to left them laying on toilet tables and/or chair back posts or cabinet doors.

I would like to thank once again all the staff at Keio Plaza Hotel - Grand Premier. I believe every hotel experience begins and ends with the staff. Every single employee at Keio Plaza Hotel was impeccable, from the bell boys to the receptionists in the lobby, to the staff members in the Grand Premier at Floor 45 and even the Chef at breakfast. Everybody welcomened us openly, always smiling at us and everybody spoke English quite well. I even tried my limited Japanese with them and they really appreciated my attempt. The breakfast - was exquisite with a variety of western and Japanese options. The coffee options are sufficient and tasty (Espresso, Latte, Mocha, Cappuccino) and the view is to die for (on floor 45th - having direct view to the Tokyo Metropolitan Governmental Building). The music played in the background is classical and suits the atmosphere just fine. One thing worth mentioning is that they have time slots for breakfast which you have to book a day in advance but that is perfect because it was never crowded, and you could always find a perfect spot to sit and enjoy the view. Tea-Time + Happy Hour - In our Premier Grand room, we had included tea-time and happy hours- which basically meant we could come up to the 45th floor either between 14.30 and 16.30 or between 17.30 and 19.30 for drinks and snacks and great jazz music + let's not forget the view. It is a perfect treat! The room - we had a room on the 37th floor, facing the Tokyo Metropolitan Governmental Building. The view wa to die for! The room itself was extremely spacious and cosy and you had everything you might need in the room, from complimentary water, to Nespresso coffee, bathromes, PJs, Yukatas, bathroom amnesties such as toothbrush, hair brush, comb, razors and shaving cream, make-up removal wipes + L'Occitane shampoo, shower gel etc. The bathroom had both a shower and a bathtub (quite common in Japan) + the classic Japanese smart toilet. Perfect Tokyo honeymoon gateway!

Nothing- everything was beyond our expectations. Maybe a suggestion - keep the pool open for a longer period of time, especially since August was an extremely hot month and we would have enjoyed more days at the pool in those hot summer days.

All the staff without exception were so helpful. I arrived a day late as my flight was cancelled at the last minute which meant I checked in on my birthday. The staff at reception & in the restaurants all recognised this & made what might have been a disappointing start to the holiday so special.

There was nothing I didn’t like about the hotel. I had paid for a club room & I thought that was worth the extra.

Great spacious room, very clean & comfortable, excellent service

Need to have TV Streaming, currently is a bit outdated with conventional program channels

Good location, just a few minutes walk from Shinjuku Station. Generously large and well-soundproofed room. Intuitive and prepared for tourists from all over the world. Adapters for any type of socket. It's worth booking a room with Club Lounge access because it has a wide selection of drinks, including sparkling rice wine, and being on the 45th floor has a great view.

Breakfast closes at 9:30 on weekdays which for jet-lagged tourists is torture! The open bar at the Louge Club closes at 7:30pm so you can stay in the lounge to admire the city lights with just a cup of coffee or tea. I would have liked the pillows to be a little softer... And, for an absolute 10, the toilet light might not have been automatic. If the room is occupied by a couple, when one goes to the toilet at night, the other wakes up with light in their eyes. It would have been ideal if there was a possibility that the light could be turned on from inside the toilet room...

We were on the Premier Floor, and I would highly recommend it. Breakfast was included, they had snacks and drinks available every afternoon and every evening. The views are beautiful, the service and the amenities included are all excellent. The location could not have been better. It was about a 10 minute walk to Shinjuku station. So many things are within walking distance. It is so easy to get around--whether you take the train or a cab/uber, you can get anywhere in the city that you want very easily.

I wish when we checked in someone had given us a more thorough explanation of all the amenities and all the facilities in the hotel. It took a couple of days for us to realize that there was a 7-11 in the hotel. We had been going to some of the 7-11s around the hotel, but didn't know there was one in the hotel on the lower level. Other than that, I do not have any complaints.