Fabulous location, very large room with space to sit at a table to eat dinner, large bathroom, excellent views from rooftop garden, very helpful, professional and friendly staff with strong English skills.

Clean and close to Shinjuku and Shibuya. Great little apartment for a young family.

Mattress on the bunks can be on the hard side, but the staff were very accommodating and gave the kids an extra quilt to lie on and soften the base.

Location close to Shinjuku station, but in a quieter area which was nice. There was a Seven Eleven very close. Room very spacious for Japanese standards - the only problem was storage - there was a wardrobe but with only hanging space. Some shelves would be nice! Hotel has laundry facilities that we used and also provides free cosmetics like UV cream, moisturiser etc. You can also send your luggage directly from the hotel using courier service (Yamato Kuroneko), which we did - staff completed the form for me (very helpful!). Overall, I would definitely stay again!

Lack of storage - just wardrobe with hanging space - we stayed for 8 nights so shelves would be nice.

Friendly staff

Whilst nearby to entrance to station. Still a walk to main lines

Very spacious for Tokyo. The apartment is well-equipped. The staff is fluent in English and always available to answer your questions/requests. It's about 10mins walk from Shinjuku station but if that's too far for some people, there's a convinient ¥100 bus. You can also use the underground tunnel at Washington Hotel next door to go to the station if it's raining or too cold to be outside.

Convenient location, easy walk to supermarket and fruit and vegetable shop, and into Shinjuku shops.

nothing really, it was the most comfortable and well appointed room, but my favourite thing of all, is that we had a room around the back of the hotel, and I could open the window and get fresh air in. They advertise that it is a home away from home, and I loved that the staff respected where we put things and left them in place, so that we felt at home. The cleaning schedule took a little bit to get used to, but then we were fine, we knew which day they changed the bed linen, etc

The hotel apartment was an excellent choice for our family. The apartment was a good size with all the facilities we needed. Comfortable and very clean. About a 15 minute walk to the station and in a quieter neighbourhood in Shinjuku, better than the crowded part of the district but still easily accessible. There is a nearby underground walkway to the station which would be useful if the weather is bad. The staff were excellent, efficient and very helpful with sending our luggage to our next hotel in Kyoto. There is a 7 Eleven close by and great restaurants just a few minutes walk away. The hotel laundry was very useful and had enough machines.

We didn’t have a good view from the room, it faced directly across from another building. But at least the windows could be opened for fresh air. Some shelves for clothing would’ve been helpful instead of just hanging space.

The room was spacious and the staff were very friendly and helpful. I liked having the coin laundry available in the hotel as well as restaurant recommendations at the front desk. It was great to have enough space to eat a meal and enjoy time after long days out.

Would have liked more storage options. In a room designed for a family of four there was very little options to put away clothes or belongings neatly. We were there for a week and would have liked to keep the place tidy but this was difficult without simple things like, bedside shelves or tables, drawers for clothes and other items. It was a little far to walk from Shinjuku station everyday.

We absolutely loved staying here at Mimaru Tokyo Shinjuku West. From early arrival and being welcomed so warmly from the lovely staff after a very long flight and being able to have early access to our room (with cost which we were happy with) to having helpful information about transport, good restaurants, other information when needed. It was a 15 minute walk to Shinjuku Station which made easy access to getting around Tokyo once we understood the train system. Some great coffee places within 15 - 20 min walk. Having a kitchen made it easy for us to cook, being gluten allergy this helped a lot. Washing machines and dryers were great to have in the building too. Beds were comfortable. Room was big enough for 2 adults and 2 children with our suitcases and for our babes to play.

Only down side was that the doona on the bed was so warm and it would have been good to have a cooler option in such hot weather.

It was fairly convenient to eateries and ask the convenience store you could want. Major train station hub of only a ten minute walk from hotel. There are a few access close by. Bus service very close as well. Safe facilities. You need room card to tap in for elevator and access to hotel after 22:00 hrs. Counter attended to during regular business hours. Room was spacious, ask things considered. We had 4 in the room and there were individual beds separate bathroom from toilet make it convenient. Small kitchenette to warm up your haul from a convenience store.

The distance to transportation huh is close but can seem far after a long day of walking out of you have little kids. Definitely safe walk when late at night. The unit seemed a bit smaller than other properties but still fine.