1/ the deluxe room is very spacious and clean and modern.

1/ Gym do not have enough weight equipment. and too small. 2/ the new roof top club for deluxe room guest is not good although it has beautiful views (a) u need to change lift to get there (b) its like kindergarten in day time full of mothers and toddlers (they are not hotel guests but groups coming to use the club), © only coffee is free nothing else, (d) staffs are rude they don't let you in at 940pm even the club should be closed at 10pm. 3/ the superior room my kids stay is far too old and outdated deco and no view even at high floor.

We loved our stay at Keio Plaza. We booked for the start of our trip and ended up staying again last minute at the end of our trip as we didnt like the hotel we booked. The rooms here are much larger than the average Japanese hotel room and are very clean and well kept. The location is perfect, super close to all the action in Shinjuku but tucked away in a slightly quieter part of the city. Less than 10 min walk from Shinjuku station. We got the airport limousine bus that drops you right outside the front of the hotel which is so convenient. Will definitely book the Keio Plaza for our future trips to Tokyo.

The wifi was very hard to connect to and would drop out a lot.

The hotel is very impressive and expansive. The room was also really nice with an incredible view. We were in the south tower and looked out straight onto the Government building, which has a nightly light projection show. This started about 15 minutes after we checked in on the first night and it was incredible. We also could see Mt Fuji alongside the government building when it was clear one morning. The hotel is close to Shinjuku station and the expressway airport bus terminal, which the staff helped us out with as we needed to get a 5am bus to the airport. We also used the Disney shuttle bus which worked great. There are some nice places to eat just a couple of streets away and there is a Natural Lawson just nearby which is a great convenience store for those looking for some more vegetarian options.

All the catering options in the hotel are very expensive. I think an Airbnb with some more utilities in the room is better suited for a family stay. It was also unclear to us that our room didn't include access to the sky plaza so that was disappointing.

A huge beautiful hotel in the business district of Shinjuku, so it is a quieter area of Shinjuku. Rooms were lovely, specious and very well maintained, albeit the bathroom was slightly dated. We had a great view of the Tokyo Metropolitan tower, and the hotel bar on 45th floor had amazing views too. We were lucky enough to have breakfast up on the 45th floor as well! The staff were absolutely incredible.

It was quite expensive but saying that, the facilities and common areas are pretty amazing. Also - it is in a quieter area of Shinjuku so a bit more of a walk to the main Shinjuku area, compared to other hotels (but we didn’t mind that for our first day in Japan!).

good breakfast, well located, close to several metro stations

it’s quite big, sometimes we came across with lines for breakfast.

The hotel had a limo bus stop right in front. Also they had a 7 eleven onsite on floor 2. The location was really great. Staff were great!

We had two rooms in the South tower which were not remodeled and a little dated. The bathrooms didn’t have a handle to help my mom step into the tub. We requested a room with a walk-in shower. So they moved us to the main tower which had access to the 47 floor lounge free coffee and sodas. Snacks and alcohol drinks available for purchase. These rooms were really nice but my husband and myself room had 2 twins instead of a large king. Also, we weren’t able to move our room until 2 days after our 4 day stay.

Location is in the Shinjuku area. So, technically when you stay here, you are near all the happening places. Shopping and eating at great places is just about 600-800min walk. We visited during the Sakura Season (Cherry Blossoms) and proximity to the Shinjuku Gyoen National Park was another bonus. It's recommended to go for the Premier Grand rooms - on higher floors. That's what we had with us and that's what most of the reviews will tell you too. They have a disney shuttle bus service everyday. You need to book your seat in advance but no payment required. Breakfast for the premier room guests is on the 45th Floor. Two great advantages from this feature - no need to wait in queue for breakfast and get to see exciting views from 45th floor. Breakfast spread is decent but not exemplary. Service is good and friendly. Front desk/concierge/Housekeeping/bell services are all satisfactory.

They do not accept any requests for early check-in for any of the guests. Regardless of availability of rooms. This is one notch below for hospitality. Some flights reach at 6am or earlier and if they can accommodate- they should. But they issue a Blanket NO to all guests.

We booked a Club Floor "Premium Grand" Superior King Room. This was not cheap but comparable in price to other hotels of the same standard (family staying at a "name" hotel nearby insisted the Keio Plaza was of a higher quality). The room was generous in size at 34 m2. Located on the upper floors with access to executive lounge (breakfast, lunch and evening canapes and drinks were available in the lounge, which never appeared overly busy). The staff were wonderful and always helpful. We were in Tokyo for eight days and the lounge provided a wonderful alternative to the room. Breakfasts were generous with a chef available to cook eggs to your desired style. The hotel complex contained many restraurants and we are almost tempted to return to try them (we spent all our time eating at places throughout Tokyo). If you can, it's definitely worth booking a room that gives you access to the lounge.

Shinjuku is a little bit away from all the popular tourist sites but, of course, the amazing trains system does make it easy to get wherever you want (you will get lost the first time in Shinjuku Station).

My husband and I had 2 nights here, and we couldn’t compliment the staff more, they were amazing! We stayed as premier guest, but the additional cost really made you feel special. Had assistance with bags on approach to the hotel, they then took us through the check in process and assisted us with bags to the room. Had a lot of littler extras in the room that were included in cost (hair brush, toothbrush, coffee pods/machine, bottle water, PJs, a lot of cute little bathroom amenities). Anytime walking in and out of hotel, someone was always checking if we needed help. On departure, checking out was smooth and had the Bell captain come to our room to collect our bags and hold them free of charge until the end of the day for our flight, allowing us to continue exploring on our final day, bag free. Keio Plaza is also a pick us point for the Airport Limousine, so when collecting our bags we walked to the front of the Plaza for pick up and taken to the airport (took about 2hours with the additional pick up areas) Restaurants located on many floors. The club lounge breakfast (included in price with premier) was a nice way to start the day. Additional conveniences: - the 7/11 on the 2nd floor, was great for drinks and snacks. - 5 minute walk from the Shinjuku station - 15min walk to Shinjuku city Overall would recommend staying here.

If you are a light sleeper, maybe bring earplugs, because you do hear sirens through the night being a busy city centre

Wonderful stay! The staff are very kind and attentive, truly exceptional. The club rooms are worth the extra costs as we found the club lounge an essential part of our routine. Afternoon canapes, evening cocktails, and check-in and check-out at the club lounge was much appreciated. Be sure to try the Matcha Latte! The lounge also had a perfect view of the evening light show display on the Metropolitan building. The room was very spacious, neat and clean. The location is close to many attractions without being in the middle of the hustle and bustle. The Airport Limousine bus stops directly at the hotel, so it was super easy to get to Narita Airport with luggage.

Breakfast can be a little crowded in some of the downstairs breakfast venues. Breakfast at the club lounge needed to be booked at least the night before, however this meant it was never crowded or had a waiting queue. The food was too delicious and I picked up weight 😉