I liked the staff, they were incredibly helpful and kind! Also the place was very nice, we were always greeted with a smile, room was always stocked with water and paper towels. When we first checked in there was a leftover dish in the fridge from a previous guest. We let the front desk know and they were incredibly apologetic and send us a bunch of amenities. Also, due to United cancelling all flights to the Middle East, they extended our stay an extra night.

I am so bummed about the pool being closed! We chose this hotel for location and since our friend was getting married there, but also because of the beatufil pool. Unfortunately the pool is closed until May (we were there beginning thru mid April). The weather was so nice, pretty disappointed about that so definitely check beforehand. There is a small indoor pool, but I believe there is a fee with the spa associated with it, the outdoor one is gorgeous.

We enjoyed our room, the Mexican restaurant and the overall relaxing atmosphere in the hotel. The rooms are quiet and the staff is very friendly and supportive. There is several restaurant options in the hotel, for every budget.

The outdoor pool area is being closed very early and there is barely any sun after 5pm (is the inner side of the hotel) We didn't enjoy walking in the area on the way to city centre and touristic attractions, it didn't feel safe and comfortable.

Location is good as you can walk to Rainbow street which is about 10mins. Great restaurant and bars. Spa was lovely...warm indoor pool with ladies and mens separate jacuzzi with steam and sauna facilities included in the price of the room. Hotel also provides free shuttle service to The Boulevard which is right outside the shopping mall from 4pm onwards.

Location was great, it had free parking and very friendly staff. The room was comfortable, very nice modern bathroom. Room service food was very nice.

The view from our room was an office building which was a shame as it would have been nice to have a good view. The room was not overly clean. We have an 11mth old baby who when crawling and walking got a bit dirty. The buffet breakfast was very dirty and the baby chair needed to be sanitised before sitting.

Special thanks to Mr Raouf The service ,the attention to smallest details. These kind of staff who make the intercontinental one of the best hotels to stay in amman.

The IC is on the top of their game—from the moment you enter, you’re in excellent and very gracious hands. The room ms are modern and the bed super comfortable. (You will love the bathroom with its rainfall shower!). And the front desk, restaurants, pool and spa are staffed with folks who make hospitality a friendly art. Upon finding out it was my birthday, the concierge sent up a specially designed birthday cake that was hugely meaningful. It’s these kind of touches that lift the hotel to its superlative standards. Don’t wait. Book a stay here. You won’t regret it.

Everything was incredible. The staff were phenomenal. I had a massage in the Spa wfich was wonderful. Mexican restaurant was amazing too.

Nothing!

Very spacious hotel and a relaxed vibe. I was travelling on my own and always felt very welcome. There was was a proper bar with barstools that you could have a beer and Mexican food at while watching Premier League football. Good choice of restaurants and a very good breakfast. Helpful staff and very cheerful cleaning staff (all male). Spacious room with double curtains to keep out the light.

The alcohol prices are very expensive even by Jordanian standards - need better Happy Hour policy. The duvet was quite thin as were the blankets (it was very cold the first few days) - thick blanket would have been good.

The location, the hotel facilities and the general comfort of the hotel was excellent. The room service and cleaning staff were very friendly and helpful, always smiling and keen to make our stay as comfortable as possible.

While they had lots of staff on duty, the front of house staff were not very attentive to guest needs and not always friendly. The welcome we received when we arrived at 3am was not great although the duty manager did apologise the next day and upgrade our room which we appreciated.

The warm hospitality and dedication of the entire staff made my stay at IC Amman very special. Position is ideal and the internal settings's arrangement are elegantly comfortable; the lobby café-bar and the delightful Lebanese restaurant are particularly outstanding.

Perhaps the functioning of hydraulic and electric system might undergo a more accurate maintenance and cleanliness in a structure of this level could be just slightly improved