Location of hotel is nice. There were two 24 hours food shops/restaurants. Grocery store was very near. Suite was big with big terrace. Double bed room was also ok. Waking around the hotel was also nice almost all important shops like drugstore, food, markets were near.

Breakfast standard was very low. Coffee was finished that is kind of strange for me. No open access to breakfast rather serve by hotel with very limited options. Taste was also so so. Staff don't speaks English. It will be awesome if they will install sockets near to bed rather far.

The rooms, the facilities, the location.

The female receptionist are not hospitable and welcoming. No doubt we can't communicate due to language issues but there's no smile at all. It's as if we, the guests are a nuisance. They refused to listen to logic and insists she's right. We have credit card pin number which is 6 digit but in Kazakhstan, they only uses 4 digit. Obviously, card centre will decline any transaction if the numbers are incorrect or insufficient.

Nice room, everything looks clean. The bed is comfortable and large, you can have a good rest together. A large window (if opened allows a lot of fresh air to come in).

Just one chair in the room for 2 people. The breakfast could be much better (burnt rice porridge, instant coffee).

The staff is very helpful. The breakfast was sooo good,also the restaurant staff provided us food even when we were late for breakfast. The location is so near to all the tourist attractions. Value for money.

Everything was great

I would like to say a huge THANK YOU to all hotel workers, that every helped us a lot. Mrs Akbibi from the reception, Kaysar from the kitchen help so much for us to feel comfortable. We enjoyed our stay, so why I gave 10

Nothing to be unliked

i like the staff because they were very attentive. The location was good because not far from the city center. They have a left which was nit so busy.

The breakfast! According to their advertisement, it is with a delicious breakfast . We thought we have choices, unfortunately you will only be locked with 2 options. I think they should provide a more vibrant breakfast with the price of the room.

Good

There was no one to carry our luggage

they served different breakfast everyday, good food and fresh

Nothing

Location, good value, nice room

Good location, nice and comfy room with lots of space, helpfull staff!