Good location, right beside the world famous Don Julio steakhouse, really great friendly helpful staff, simple but good breakfast.

We thought the bedroom wasn’t as nice as we expected, really basic actually, comfortable bed but the bedroom itself just doesn’t give that comfortable feeling. We were glad they gave us a back room away from the street noise but the balcony and view was an ugly lot and then a just an ugly wall, again, the hotel can’t control what the view is outside your room but this is just information on the rooms in the rear for people that want it. I do believe they should update the rooms and make them a little more current.

Location is truly amazing, right next to amazing restaurants and bars in trendy Palermo Soho. Never had to take cab rides to go anywhere, since it is also walking distance to Plaza Italia subway station.

Our room had some appliances with issues: our refrigerator and safe weren’t working. Breakfast is also very simple, recommend looking for a nearby coffee shop for better options in the morning.

Loved the location of the hotel. Palermo SoHo is a wonderful area, tree lined smaller streets, wonderful restaurants and lots of them, and interesting stores. Very cool area

While the staff was very pleasant, they are young and don't quite know when to step in to provide assistance which would really bump up the level of service. The don't jump up to the plate when you ask them to make a restaurant reservation or offer to procure online tickets to museums, etc, when one indicates they are having a bit of difficulty on their own. Being a bit more attentive to what guests need and picking up on the subtleties would really provide great service.

Breakfast is great, in a tight space, rooms are adequate for short stay, reception staff are excellent, location is brilliant

Very hard to find a problem with this hotel, as hotels in this neighbourhood are not as good as pleno palermo

Unbelievable location and great staff. Room was excellent as well.

Everything was brilliant bar the gym and pool area. Gym felt a little unsafe. The leg press machine wires are literally hanging by a thread. Jacuzzi and pool could be improved alot. They both looked dirty.

The property right in the middle of Palermo neighborhood which I enjoyed very much. Lot of great restaurants, cafes within walking distance. Breakfast was good. Rooms were clean. Staff was very friendly and helpful.

staff were great

pool totally out of action couldn’t even sit up on roof

Really liked the location, just in the middle of everything.

The staff were not very pleasant to be there. In the checkout we were very well assisted by the front desk staff.

Ideally located to enjoy Palermo. Everything within walking distance but still quiet for sleeping. The rooms and breakfast are not luxurious and copious but all the essentials are there. Rooms are neatly maintained and breakfast consistently nice and fresh. So I consider this ideal because in my opinion this way there is less waste. The ladies and gentlemen at reception and in the restaurant do get a big A+!

I come more often for several days and so I hope that soon we can return to the status as it was before the Covid measures. Back glasses in the room, back a well-stocked mini-bar, back laundry service ...

The staff was very friendly and helpful, and the breakfasts were good—with attentive and friendly staff as well.

There were no problems, so nothing to complain about.