Gorgeous setting and grounds. Fabulous spa. Exceptional employees. Cayton’s for casual dining was excellent with a wonderful guitarist on Christmas Eve. Christmas endless buffet was massive but the food was so so. Ignite off the lobby was so so, too. Disappointing. Spa was fantastic!!

Beds were terrible-hard as a rock. Thin lumpy pillows. Scratchy sheets and towels. I expect more from the Ritz. We’ve stayed in many Ritz properties around the world and always had luxurious beds and bedding. Major turn off.

Very scenic.

We loved almost everything: starting from a very nice room and pet friendly policy, the service (patience, politeness, always ready to inform and help), the facility: the building, the resort with many paths for walks also with dogs. The both pools are very nice. Good bikes available for rides around the area.

Perhaps coffee. They would work on a better, full strong taste. It was a little cold in the hallway (AC settings), an espresso with a more dense body.

The staff were well lead by someone who knows customer service. The fitness room was great. The dynamic duo at the pool Kimmy and Josh were a great pair. We challenged them to make up a greeting song and the next day we got our song and a dance. The small trays like learning craft cocktails and the guitar and drum player in the lounge was fun.

I felt the value could have been a little better. The pricing of food was good but the cocktails, wine bottles and beers I felt were overpriced.

The staff is beyond in every way. We were there at off peak season and it was just what we wanted. (No crowds). Food was amazing.

Pools were perfect for lounging. Views from every direction. Saw lots of wild animals.

The location was great, not far from town, surrounded by beautiful landscaping! The food was exemplary!

Better service with electric vehicles

The staff are great people. The hotel is very clean. The food is excellent.

Beautiful property and great view of Dove Mountain

For a 5 star hotel, all lounge chairs at the pool need to have a cushion. Comfort is extremely important

Breakfast was fantastic! Location was perfect - quiet with great views

Nothing could have been improved in our stay