We are vegetarian family. When we asked, they arranged special hot special breakfast for both mornings in addition to normal buffet breakfast. Very caring and courteous staff and management present there. Beautiful spa and swimming pool.

Our young children were disappointed that in gaming room everything including basic games were charged. We had car during our stay there. For people who wants to use public transport, it might not be very convenient location.

I had a wonderful breakfast with excellent service from the staff. Everything was well-prepared, and the team’s friendliness made the experience even better. Highly recommend

I do not have anything against the hotel

All aspects of the hotel were impressive. Private underground parking, impressive Atrium, spacious rooms, luxury bathroom and helpful staff.

Although the hotel is located in a quiet area it is quite far from the main attractions of Bursa. If it was a little closer then it would be ideal.

Beautiful new hotel. One specific charismatic concierge member was exceptional.

The Checkin guy was extremely unhappy and rude. Turkish hotel staff has got to learn how to put on a happy and professional face when greeting customers

Friendly Staff , excellent breakfast

The room was not clean from the previous residents, and it was not cleaned well, and there were some previous remains in the room, and it was not removed and cleaned, and I have pictures before using the room. If you want i will send it

It really is a wonderful hotel. I visit Bursa 3 times a year for a long time and have stayed in many hotels, but this hotel has no equal in Bursa. I do not miss to thank all the staff at the breakfast restaurant for the magnificence of what they gave us.

Nothing

Great services and staff

Breakfast was below average in comparison to other hotels or normal Turkish restaurants. However, the services and staff were amazing.

The room was exceptional with the extra large bed was very comfortable. The breakfast was fantastic, and you can also order food in the room 24hrs which was a bonus if you're coming back late. The staff were very helpful and even spoke English

The location was a bit away from the centre so was a bit difficult to catch public transport/taxis but the hotel were accommodating and would order a taxi for us when requested.

Architecture of hotel, room size, bathroom design, sauna and pool

beer was not filled back in the fridge and I missed glasses following the second day

Staff was excellent and nice. Comfortable beds

Shower comfortance is one of the most important thing for the all kind of hotels. The flow rate of the water in the showers was quite low.