Lovely, old hotel, great facilities although I never used them this time, beautiful surrounding breakfast was very good. Rooms were a very good size. The staff was very obliging

The mirror had what looked like spit on it when I arrived. They were quick to come and remove it, but the mirror was all smeared. I think they used detergent instead of window cleaner. There was a lot of dust on lamps, and pretty much all of the mirrors in the room needed a good clean. The sink looked like it was wiped down but not cleaned. When you go for dinner, they will not allow a tab. I had to buy a drink and pay for it, order my food and pay for it, go to the bar for another drink and pay for it... that surprised me, given how great everything else was. I guess too many people leave with our paying..

Great value for money, the hotel and grounds are beautiful and peaceful. Parking was very easy and lots of space. There is a lift to all floors. We were given a choice of which floor we would like to stay on which was really nice. Free wifi was really helpful and worked very well. Lots of space to sit downstairs and work/watch TV etc if you didn't want to be in the room. We didn't use the spa but the posters around the hotel had lots of good deals, if we had stayed longer we would have taken advantage of that. It wasn't very busy and the noise levels were low.

Pillows were quite uncomfortable and we had to ask for more as we were only given two on the bed at first. Plug sockets were no where near the bed which was quite annoying. The breakfast was quite expensive (£28 for two) and it wasn't worth it. It was nice food, a mixture of hot food (sausages, eggs etc) and cold but it wasn't worth as much as we paid and was just average. No hand soap in the bathroom so we had to use the body wash provided instead, not a massive problem but a small detail.

Beautiful location and building very relaxing environment

Only thing I can think of is the staff in the Restaurant never smiled and were quite stern it didn’t make us feel very welcome, also lack of coffee in the room I found myself always going to reception to ask for some more

The hotel is beautiful and has lots of beautiful features like stain glass windows and rooms to sit in and relax, it is high up on a hill and the landscape is beautiful, even with all the snow it was very magical. Our room was a standard double but it was warm, clean, and very comfortable, had no issues, I called for extra pillow, which was given to me straight away, even with the fire alarm going off (a false alarm) it was still a great stay, food was great breakfast and dinner and all staff were friendly and polite. Thank you for a great stay in a beautiful area. Would definitely stay at this hotel again.

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I had a wonderful stay at this property! The place was impeccably clean, and I could tell that a lot of care went into maintaining the rooms and common areas. The staff were incredibly friendly and always willing to assist with anything I needed, which made my experience feel even more personal and welcoming. The facilities were top-notch, with everything I needed for a comfortable stay. What truly stood out was the beautiful location—surrounded by stunning views and a peaceful atmosphere that made it the perfect escape. Overall, a fantastic experience, and I would highly recommend it!

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The welcoming atmosphere & the staff. This hotel has original features, featured ceilings, stonework, leaded glass windows & in the old part of the hotel, the magnificent staircase which is gazed upon by ancestors old. To the extensive grounds there is a giant chess set, table & chairs, proper golf range. Pets are welcome inside. The Spa was great using Elemis products. We had back, neck & arm massages follwed with a facial, so relaxing. We then went into the clean pool & also used the jacizzi, steam & sauna. As snow was down outside and it was a barmy -6° the hotel remained warm. We asked & were given extra blankets for our beds.

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The Breakfast was amazing , The room was clean & lovely . On the 24th March it was our Wedding Anniversary . the lady who cleaned our room knew this & left 2 x towel art doves on our bed & this made our day please say thank you to your lovely staff member.

We booked afternoon tea ( which we do every year ) when we stay at the hotel for our wedding anniversary . The scones had been warmed up in the microwave & were over heated & hard ( the best part about afternoon tea is the scone ) So im afraid we wont be booking afternoon tea again

I had wondered if this hotel, which I visited many years ago, would have gone downhill on changing hands. Not so. Cleanliness immaculate. The room (ordinary double) was big enough and the bed comfortable. You can choose how often you want it cleaned and request additional tea, etc. The staff were professional, friendly and helpful. One review had commented on slightly 'tired' decor but the overall impression and ambience are really nice and there are thoughtful touches, such as the sofas and lamps on landings, which is a boon if you suffer from insomnia, as I do, and don't want to disturb your room mate, or have to hang around waiting for companions. It's leisure club is also the best I've used - decent size pool without being too deep, hot tub, sauna, good air and water temperature, poolside hooks and benches for towels (which they provide), sun beds, all the facilities you could want in changing rooms, etc. We were also allowed to use it immediately after checkout. With hindsight we wished we had used the Grill on The Hill (hotel restaurant), as the prices weren't bad and the steak pie in the local Chef and Brewer left much to be desired!

One reviewer had commented on the lack of anywhere to hang a hand towel. The owners have not remedied this. The bathroom was 100% mould free but I guess the acrylic splash-backs don't make provision of hooks and rails easy. All the same, there are many storage solutions, which they could provide, not only for towels but to hang the clothes you take off. I also don't think that the lack of a bath mat is acceptable: stepping out onto a wet hand towel (which is what I was advised to do) is ridiculous!

The location is stunning and the grounds very well kept. The staff were very welcoming and friendly at both reception and the bar and grill. The room was comfy and had everything we needed. The food I the bar and grill was lovely very much enjoyed by our children.

We visited the swimming pool which was lovely and clean however the floor around the pool was extremely slippery and we saw a child slip and bang his head causing him to bleed. This was worrying and I was extremely concerned when my children were exiting the pool.

The property is lovely and spacious with excellent facilities. The pool, steam, sauna and gym are very good as hotels go. Room was clean and comfy. Breakfast was OK, bacon a bit dry (but I am being fussy!). Staff are very friendly.

Staff need some additional education regarding licensing; our son is sixteen and I ordered him a pint of beer to have with his meal and was told this wasn't allowed as the hotel didn't have a license for this. When I explained how it worked, the staff said she'd have to check and came back to say "they'll allow it on this occasion"; it's allowed under the law. Not a major issue though.