Location is unreal - thought we were in the wrong place at first but it’s next to the train station, 5 min journey to Cambridge centre. You can also get bus in for £2 which takes about 20 min. Uber is about £10 to and from the centre. We hired scooters for 20p a minute which are unreal for seeing the city centre and canals.

Free parking would be nice. One lift was out of action as well so we took the stairs sometimes as it’s quicker than waiting for the lift.

This was my second time staying here for my birthday (last year and this year). I love this hotel, so fresh, clean, good looking and great facilities.

The guy on reception was very unwelcoming. I'm not sure why he has the job of a receptionist if he clearly doesn't like people. I wish I caught his name, but he was working both at the time I checked in and when I checked out and neither time did he say anything, he didn't welcome us to the hotel, he hardly spoke at all, in fact, he spoke so little that it was rude and I ended up being sarcastic by saying Thank you and Bye loudly as he said absolutely nothing! Honestly, why on earth would you put someone like that on reception? Incredibly rude and giving Novotel a bad name!

Location next to Cambridge north train was convenient for me. There was a number 2 bus that was easy to get to and from town. The gym is good.

The first room faced the railway and I’m a very fussy light sleeper so asked for a room facing the other side. That all went well but they gave me a room for wheelchair access which had lots of signs of wear and tear and was in need of some refreshment. The shower had a few hairs left from a previous guest which was off putting. Then there was as a stain in the bottom sheet of the bed. I’m sure they were washed etc and it was just a stain that didn’t come out. Nevertheless it would be nice if the person making the bed had caught it. The seat of the chair also had stains on it. Finally: why do all hotels have such yucky foam pillows? Can’t they after an option of feather….?

Nice room, nice beds, fantastic shower. great pool/sauna/gym. Can order food to hotel, breakfast was brilliant. Co op opposite is really handy. Room has a fridge which was a brilliant idea too. Great for kids/familes. Had a relaxing break here. Right next to the train station.

The meet and greet was terrible. Room wasnt ready then had to pay over £10 for 3 soft drinks whilst we waited for the room to be ready. Wasnt a nice start to our break & even my kids noticed it. Really deflated our excitement for our anticipated break. Staff mainly good but depends on who you get. Restaurant automatically applies a 10% service charge but we had to get up several times for attention even though the Restaurant was empty. Had to twice request more toilet paper/more pillows as a family room and 5 pillows. Complimentary waters missing on arrival in the room. Attention to detail, not quite there sadly.

Good size very comfortable room and bed. The best breakfast with lots of choice although hopeless toaster! Nice friendly staff, plus nice pool and sauna. Dog friendly and big station car park next to hotel. We loved Cambridge and the hotel was a great price compared to the ones in town so we came back for another night!

Unfortunately we went during half term and the pool was overrun with children in the evening with no adult only hours which was a shame as we had chosen the hotel for some R&R after all day sight seeing. Also if you want a dressing gown to be able to walk down to pool, and it’s a longish walk, ask for a premium room. The staff were very kind and upgraded us as I had had breast surgery and wasn’t comfortable changing in a small area with so many children around as there was no privacy. It’s about 15 minute drive into Cambridge and although station right next to hotel, the station in town is still quite a long way from the centre so I’d say use the bus as there is a stop right opposite the hotel.

Absolutely amazing place and was shocked at how beautiful and modern

Room can get warm

Airy, bright and clean. Good room, excellent shower and bed very comfortable.

Greeting at reception friendly but gave no information about hotel facilities, breakfast ( apparently cheaper if you book and pay the evening before), or about the swimming pool. When we did ask about this we were given the wrong information. TV in room not correctly aligned with channels so BBC 2 was unobtainable and guide was out by an hour. Great to have kettle but barely fits under tap and it doesn't pour well so had to use a towel to wipe up every time we used it. Minor issues but have the rooms etc been road tested ?

The hotel was so lovely, very clean, cosy and comfortable. We loved the heated pool and the staff were very friendly and helpful. It was my birthday trip and the staff decorated my room with balloons and left me a birthday message and sweet treats which made me feel very special. The room was also beautiful and so spacious!

We did miss having a hot jacuzzi and the sauna was broken during our stay. The access to the pool was also tricky as you had to get a daily key to get in as the key access with your usual hotel key was broken. Breakfast was nice but I have a dairy allergy and the allergens weren’t clearly listed on the items like some other hotels.

We had a fantastic stay, our room was lovely and clean, the bathroom had a fantastic shower big enough for 2 people and it was very quiet I’m not sure if anyone else was booked in on our floor. Robes and slippers provided in the room too as well as a coffee machine which I thought was fantastic. The staff were great and so friendly, breakfast was great with so much to choose from. Coffee is also fantastic there! We were pleasantly surprised with the gym area how ever we couldn’t find the bar for the bumper weights. The pool was nice, it would be better if there was an adults only time slot as it was busy it was difficult to do proper lengths. We would stay again and bring our children next time, there was a lot of families (I presume as it’s Easter holidays) and it felt like a very family friendly hotel. Overall the hotel felt clean and modern.

This is a great hotel for the price. The pool is great and keeps the kids entertained and the sauna is a bonus. The gym had enough stuff in it for me. The location is also much better than you might think. There's shops and parks nearby for the kids. It's right on a beautiful stretch of river, with nice pubs with large beer gardens and loads of nice walking. To make it even better, some sort of games room would be good, pool/football table and really for us, adjoining rooms for families. We have 3 kids and as we have to pay for 2 rooms it would be much better if parents got their own room out of it.