Lots of old world charm....tasteful set up. The staff were very attentive and courteous, albeit often lost in translation but it is all the more charming. Our 4 day stay had unfortunately been interrupted by a municipal water pipe repair which caused a day of spluttering water and lack of water pressure, as well as a bewildering whistling sound that was quite loud. But the staff attended to the problem very readily and our final day was very restful.

The water pipe issue but it was no fault of the hotel, although perhaps a heads-up would have saved us from a lot of guesswork.

One of the most enjoyable hotel stays. From the moment arriving until leaving everything the hotel provided was exceptional. Friendly staff, great service, beautiful rooms… and in my opinion the best location possible. A very short walk from cafes, bistros, restaurants and the Mekong sunset views. Shuttle service or private service is provided to The Sofitel sister hotel where you can use the facilities, gym and pool or have a lovely spa treatment. By far one of the best hotel stays experienced. Can’t recommend this place enough, special mention to Bird, Nouy and Linda on the front desk and the very friendly restaurant staff. As a solo traveller the staff have made this trip comfortable and very enjoyable. Nothing was ever too much trouble.

Very beautiful and comfortable hotel, room and bed, best location, near temples, cafes, restaurants, etc. The hotel’s restaurant itself is excellent, and the bar on the other side of the street is charming with the sax live music in the evening. But most special of all, and what made my stay memorable, is the staff, the best, always so kind, smiling, thoughtful, attentive. No words will be enough to thank you, girls, Nouy, Ning, Linda, Mim, Pookie …. Please forgive me if I forgot someone… Thanks for making my stay so special !

Everything was perfect.

The staff is outstanding!! The location is central - a little noisy on weekends.

For the price point they should further soundproof the rooms and how about a real shower head not this wobbly detached cheap hotel shower head. It is a lovely historical hotel but just a little extra would bring the value up to what you pay. I own a 160 year old historical hacienda in Mexico and know that these little touches are doable and expected by your guests!

The location is amazing right in main strip but there again Luang Prabang is tiny so everything is very close. The beds are super super comfy, lovely traditional design, beautiful environment. Super friendly staff.

The main thing for me, and maybe its not possible due to the original infrastructure but with a 5* hotel like this i would expect a stand in/walk in shower rather than traditional bath tub with shower over the bath.

The location was amazing. However the most outstanding feature is the service quality. The staff in the F&B section were amazing and everyone went out of the way to make us feel comfortable. The Assistant Manager of F&B, Tou was tireless in her effort to make us welcome.

Everything was perfect so nothing not to like

perfect location for the alms of the monks early morning (around 6 am). you can see them from your room. nearby the most beautiful temples (walking distance). with a complementary bicycle a short ride to sofitel for the refreshing swimming pool. good breakfast à la carte, lots of choice

the rooms are very noicy because of the old french building - good to use earplugs

Building and setting is gorgeous and a perfect location to experience Luang Prabang. It’s close to just about everything and is an easy place to return to midday for a rest and beverage. Staff was friendly, attentive and happy to help. Delicious breakfast in a quiet and peaceful location in the front garden.

Electricity went out a couple times in our bathroom - a short circuit - and the staff had to fix it a few times. That was inconvenient but not a huge issue.

We love that the hotel is located in the old town and close to all the tourist attractions. We also love the style of the hotel, a traditional room, but yet so comfortable and relaxing, also love the balcony, where you can sit and enjoy the city and the slow life of locals. Most of all, we really appreciate that the staff took care us so well from the check-in until we leave, espically Bird, Ning and Nong, just to name a few that we could remember.

Great hotel, great location, warm and polite staff, the room was very clean, I especially like the layout and lighting atmosphere of the room, very warm. Exquisite breakfast, the hospitality and attentiveness of the restaurant waiters Miss Mim and Mr. Fan are very pleasant. I will stay here again next time.