The room met my expectations. Coming from Canada I have certain standards including of staff. The team at The Cosmopolitan were wonderful. In particular a shout out to Raphael, Michel, and last but not least Dallal - totally customer centric, polite and professional. Would stay again and would recommend.

There’s always little things here and there - for example, we had a hiccup with the room safe - but Dallal sent someone right away and it was sorted. Also, there was some small crumbling brush coat under the door entrance into the washroom. Again, nit picking.

Check in process was easy, parking was safe and plenty. The room was large and I had no issues with the water pressure or temperature. I'm glad parking was included in my rate.

It's not the hotel's fault, but when requesting a rideshare or getting a ride back to the hotel using google maps, half the time the navigation takes you to the street behind the hotel, which causes a 5-7 min delay. To avoid this, there is a bakery shop 150-200 feet away, use that as your pickup/drop-off point.

Everything. It is perfect

perfect gym

Restaurant and bar facilities should be improved

Very clean room and comfy bed.

The staff was the highlight of the stay

I was put on a high floor following my request to be in a quiet area which was great but unfortunatelyI had noisy neighbours and it was a room with a connection to another room which did not help with the noise level.

I like that my children were satisfied with the stay. The one and only who confirmed my stay was helpful.

I used to go every summer there, there services are dropping down each year. The best to call their property is furnished apartments and not Hotel. The staff on reception area needs to be changed with happy faces and more helpful, especially the day shift, for once I thought I was dealing Turkish staff. The main pool was closed on that stay for one whole day, since there were maintenance ING it. Cafeteria closes early. They turn off the electricity at night in the corridors, and reception area. That was really bad. I hope they do better in the future.

Most staff was very friendly and try to help as much as they can. The valet staff for the visitor carpark was very very friendly and helpful, one even made us a Lebanese coffee before the cafe opened. Room size is okay. The second room I could move to was cleaner than the first one and may pass as 4-star apart from the carpet. The terrace pool is good. The common areas appear clean and maintained apart from some small things. The rooms have functioning laptop safes. The fridges are clean. The bed was comfortable. The AC worked well. The hotel appears to have a generator because the constant power outages only lasted a few seconds to a minute. Hotel accepts international Visa cards. In the current economic situation the hotel is probably a good choice. Pain d'Or bakery and Sea Sweet pastries are in walking distance.

Much of the following is due to hotel management, not staff on the floor: The carpet in 510 was filthy, the bathroom not clean, the room stank of smoke, but I could move into a cleaner room. The onsite cafe is not very inviting but staff are friendly and try to help with what they have, eg instant cappuccino instead of coffee machine. There are no fly screens. The visitor carpark is very littered with rubbish. The corridors sometimes smelled like smoking lounges. The dead little cactus on one of the tables near reception should be put out of its misery. The 4-star rating is not comparable with a 4-star in a country with a healthy economy.

The location was calm and easy to access, the hotel has an outdoor pool and some sport options. The staff is nice and willing to help

The hotel is not a real 4 stars hotel (maximum 3), the rooms are not refurbished, everything is old and dusty, the breakfast is basic, the walls are very thin, so you hear all the cleaning process each morning on the hall. Also they will knock at the door every 15 min in the morning to do their job as soon as possible