Is it a 5 star hotel? No, however my experience in it made it feel like one. I stayed in this hotel for two nights. When I first arrived to the hotel, I was greeted by this lovely young lady at the reception who immediately asked about my trip and what I'm planning to do. I was made sure that I know the door code when the hotel is closed and when the breakfast will be in the morning. I was shown my way to the room and was told to let them know if there was anything I needed. The rooms were so much better than what I expected for a 3-star hotel. The bed was huge and super comfortable and there was a charging point right behind the bed on the wall which was super helpful. The room had an air conditioner as well, which was a life saver in july. The toilet also was a great size with a nice big shower. In the morning I went to the breakfast downstairs and the selection was great. No bacon but that was fine as they had yoghurt, cereal, juices, bread, cheese, different kinds of ham and turkey, dessert, coffee and they even had a menu you could order from! Let's just say that I did not expect there to be a menu and when a staff member came to my table and asked if I wanted something from the menu I was positively surprised. The menu had options such as scrambled eggs, omelette with cheese or ham, pancakes with apples or curd. I had the pancakes with apples for both of my breakfasts because it was so delicious. All in all, my stay here was definitely 5-star worthy for me. It might not be one room or breakfast wise but for me the most important thing is the hospitality of the staff. I'm surprised that it isn't even a 4-star hotel as the rooms and the breakfast were amazing and the staff was so lovely. Out of all the fancy hotels I've been to, this hotel has still had one of the best staff I've ever encountered. The lady at the reception small talked with me everyday I left and came back to the hotel and asked where I've been and what I bought.

1. I reached the hotel at around 22:40 like that, the staff very kindly helped me open the door by calling on line, and teach me how to get in my room without a payment. I am very grateful to their kind and patient service. 2. The kitchen is free for use. very nice service. I bought myself some fast food from outside, then I can go to warm my food in the kitchen, free, and clean, and everything you need for cook is equiped well there. 3. There are umbrellas for free borrow. Very nice consideration. 4. Breakfast is freshly cooked after your indication. 5. If I come again to Vilnius, I would always choose Rinno for sure!

nothing

Very helpful and caring staff, lovely atmosphere, tourist booklets in reception and a very informative information folder in the bedroom listing ‘must see’ places to visit, they know exactly what a traveller wants. The breakfast choice was superb and we were very touched as they sorted a takeaway breakfast on our last morning as we had to leave early. There was soo much to see we wished we could’ve stayed longer. Our room was plenty big , everywhere very clean.

Fantastic, spacious hotel, super well located and with really friendly staff

Amazing hotel, very well located to the train station (we went to Riga and to Traqai from there) and to the center. The attention is superb, very nice and attentive. Very warm and spacious rooms. The breakfast very good: they do for you personally pancakes or omelette and something else + buffet. My husband could even work from the hall, after check out and they invited him for a tea. We are very content!

It's a bit old, but it gives its charm.

Wonderful reception that works to meet your needs and succeeds, quick responses to questions, lovely place with a retro feel that i love, great value breakfast (would love it to have been a coffee machine though) and a great hot shower. Great coffee shops very near by. GReat access to bus station/train station

Coffee machine, some maintenance on shower door (once you learnt the trick was fine)

I liked that there was the option to self-check in, since we got there late after a flight. The room was nice and clean, had everything needed for a pleasant stay. The breakfast was included, there were a lot of tasty food options to choose from. The staff was very friendly too. Will definitely book again in the future.

Don't have any complaints.

The property was clean, beautifully maintained and spacious. The room we stayed in was really lovely. The staff member on reception went out of her way to accommodate our early check in and to store our luggage for us the following day so we could see the city.

The staff is very friendly and helpful and took good care of us. Breakfast was excellent, omelets and pancakes are made individually for every guest and served to the table. We enjoyed the breakfast in the green and relaxing garden. Special diets (gluten free, vegan) were concerned well. Our room was large and had a small balcony. There is also possibility to use the self service laundry, which was very practical. It was tidy and cosy all over and the hotel is located very central. There are several good restaurants nearby, we recommend the Rosehip Bistro (Pylimo g. 22D) and pizzeria Casa da Familia (Rudninku g. 18).

The self service laundry could be available later in the evening.

Close location to old town. (10 mins by walk) The lady at the reception welcomed us with a smiley face. Calm hotel with nice breakfast.

Not too much facility around, only one market and a breakfast spot.