We like the lobby ambiance especially with the huge bears. Room was comfortable, clean and have everything we need. The view from our room was lovely. Very thoughtful of the hotel to give us 2 cute little bears plus the tasty macaroons. Service provided by the staffs was excellent. The morning breakfast was great especially the nasi lemak with lobsters rendang. It was so delicious. Sky Avenue just a short walk. We did some shopping. We truly had a good time. Will definitely stay here again. We highly recommend this hotel to everyone.

There is no way to call the customer service as no one answers the call. So if there's any emergency, kindly dont expect to get help. The concierge, Jahid was a great help, he assisted with everything from head to toe, and even arranged for welcome drinks, door gifts, and provided great hospitality during the trip. We asked directions as to how to get to Theme Park, and some areas in Sky Avenue and he showed us the directions. The check-in receptionist, Joel was friendly and informative. He provided us with 2 key access cards (although we would like to have more) and side by side rooms were arranged, nearby the lift. Which is a great convenience. Crockfords Level 3- Guest Service Centre - Catherin - Was a great help and assisted us with membership cards, though we feel that the counter is under-staffed. ** We wanted to cash in around 100k+ by way of instant transfer, however when we asked guest services or cashier counter, no one was able to assist us and they mentioned there was no way we could cash in so much cash, therefore we were not able to gamble much at the casinos. Buggy Service was great and attentive. Good job to them driving the buggy from Crockfords to SkyAvenue, they did a great and efficient service. Disgusting Experience @ Cafe. The cafe in Crockfords, some staffs had really rude attitude and one of them mentioned, this is not my problem when they threw away the food while we specifically requested for TAKEAWAY. The staff even mentioned that it was not her responsibility and therefore don't ask her anything after she informed us that the food that we requested for takeaway was disposed. We haven't even eaten that plate of food. And the staff just disappeared thereafter, not even willing to rectify the situation. It was the most disappointing experience ever! Never visit their cafe, it doesn't hold up to the name, service, reputation and not even worth to go to.

Disgusting Experience @ Cafe. The cafe in Crockfords, some staffs had really rude attitude and one of them mentioned, this is not my problem when they threw away the food while we specifically requested for TAKEAWAY. The staff even mentioned that it was not her responsibility and therefore don't ask her anything after she informed us that the food that we requested for takeaway was disposed. We haven't even eaten that plate of food. And the staff just disappeared thereafter, not even willing to rectify the situation. It was the most disappointing experience ever! Never visit their cafe, it doesn't hold up to the name, service, reputation and not even worth to go to.

I personally think there was not enough staff handling breakfast order taking post 9am on Sunday and quite a few of my family’s orders were missed. However 3 staff came over one after another to apologize for the mishandling and we were compensated with free breakfast for 5 adults (my room booking was without breakfast)

Air ventilation to be improved. We stayed on 2nd floor and quite often the area close to the floor lift has strong cigarette smoke smell. A bit conflicting on the effort of sustainability (where the note collected Rm3 per hotel room) but we saw all the room lights on when we entered the room. Waste of electricity.

Beautiful view, great room layout, room was clean and had everything we needed. The small touches made it special - the teddy bear, welcome cakes and fruits, turn down service.

Breakfast was a set menu not buffet, food was ok nothing great but pricey. Would order room service next time and enjoy the beautiful views from the room instead.

Everything was amazing. The hotel pays attention to the smallest details, the staff were very friendly, everything you need is nearby of the mall, SkyWorlds, restaurants. The scent throughout the hotel was lovely and the place was extremely clean. I highly recommend staying here

There was nothing I didn’t like

We enjoyed the majestic view of cloud clad mountains from the room window. In room, Decoration and surprise cake for birthday of a family member made the stay even better. Room is spacious with living area and Sauna bath within room works great.

Breakfast could have more options espl for vegetarians.

My husband and I stayed in the superior and we booked the package which includes dinner & breakfast. The service was exceptional, from the moment we checked in, all the way to our departure. We loved the little touches of hospitality such as the pillow spray, chocolates and macarons provided with turn down service. The valet service even left some bottles of water in the car when it was brought back for our departure. The room was gorgeous, the bed was super comfy and the shower was wonderfully hot. Service at dinner and breakfast was outstanding - the staff were extremely attentive and responsive.

Our room was at the very end and it was quite a trek to get to our room. I suggest that you request for a room nearer to the elevators if you can’t walk far

Honestly, don't go to any hotel after Crockfords! you will feel any hotel is bad after this luxury Place! We really like the place, the staff, Mr. Jega thanks for your cooperation and polite help with fast respond for any requirements. if you plan to visit Malaysia... my advice is to book in Crockfords in Genting and spend you vacation here.... I can't write more but it's worth every penny spent for stay in it.

it's perfect and hard to dislike anything here.

The rooms were modern and stylish. Location was great, near the mall and the buggy ride from the hotel lobby to the mall escalator was a bonus!

The check-in time was stated as 3pm. However, we had to wait quite long and unfortunately, the female staff assigned to my check-in was inexperienced. Luckily 2 other polite male staff were called in to attend to us and we were provided with complimentary high-tea at the Crockfords Club while we waited for our rooms to be ready.

Pleasant room interior. Good view with quiet environment. Adequate bottled water was provided at no charge. Enjoyed the complimentary macarons provided daily.

Toilet seat wasn’t heated. It was very uncomfortable to sit on cold toilet seat. There was no kids-related stuff (e.g, tooth brush, cup, stool), even though booking includes kid. Facilities such as spa, gym and swimming pool were located at another hotel, making it harder to access and plan for the activities in our itinerary. All items at the snack and drink bar were chargeable. The free platter of fruits was a miss as the grapes and oranges were sour.