I loved it was located beside the sea and all walking distance to the heritage attractions. The staff there are amazing, they are really friendly and accommodating. They’re also very responsive over our requests. The breakfast buffet spread was good, so much to eat to start the day, loved it! Keep up the great job and good efforts!

I don’t blame the hotel as we went through Covid-19 these few years, certain facilities like the spa and the restaurant beside the spa is no longer available. I guess for now, the business is slowly picking up, so I hope they’ll do a good job upgrading it soon for a better experience! Other than that I loved my stay!

We arrived by ferry from Butterworth and were happy to walk from the terminal to this hotel. We loved our room. Spacious. Nice details, like a make-up alcove. Big shower. This is a classic hotel, great value. Near the harbor and the old fort.

Great location in the old town and near the ferry terminal. The room was very nice, large and comfortable. The bathroom and shower was excellent. WIFI was very good and housekeeping did a good job. Breakfast was excellent! Lots of selections of western and eastern foods, fresh fruit, hot and cold items as well a very good fresh cooked egg service. Great pool area as well - love the salt water pool.

The shuttle service from hotel to Gurney Plaza - they forgot to pick us up. The desk manager made note of our request but perhaps he did not pass it on

Strategic location for sightseeing around Georgetown, and good parking area. Room is comfortable with well equipped health & wellness facilities

Upset with the buffet breakfast. Supplies were just not well managed since 8am, refill coffee beans for coffee machines takes more than 15 mins whether decide to fill or not, and where I'm away to take my food, the service crew just forcing me to end my meal fast, said that many people coming for breakfast, while I was just started to finished my starter with salad, and been chased off. After 10mins only recommend me to sit in additional open table without on air con over there. IT WAS HORRIBLE EXPERIENCE

The beds are incredibly comfortable and it was fantastic having a pool long enough to swim in. The breakfast buffet is large but can get a bit crowded. Local choices such as Nasi Lemak and Roti Canai are better than the western offerings. There are loads of food choices nearby if you don't want to eat the hotel breakfast. It would be nice to have a drink by the pool but they don't even serve soft drinks (the whole hotel is alcohol free but even if they offered cocktails or cola that would have been nice).

We were surprised at how small our room was. We paid extra for a deluxe having stayed in a superior last time. The room this time was smaller with only 1 chair at the desk. In the superior room we had an armchair as well. There are no chairs on the balcony so it isn't really usable. We wouldn't bother paying for an upgraded room next time!

Location is very good for visiting the Fort and easy walk to the ocean front and the ferry terminal. Breakfast offers a good variety of food, however, the quality of food could have been better.

We booked a deluxe room on a higher floor, room is spacious but the ventilation system does not work well, so the stuffy air smells in the room.

It portrays itself as a “heritage” hotel and this is evident in many features in the old building; however, extensive interior modernisations mean that is more resembling a large corporate hotel now. That said, it is a high standard, very comfortable and excellent facilities in the rooms. My room was in good condition and looked new, (contrary to some previous comments, (maybe they have refurbished some but not all rooms?)). Extensive and varied buffet breakfast. I liked the pool which was large and ideal for swimming. Location ideal for the ferry and the historic colonial area.

The number of notices with special offers for catering, and a free drink if you write a review, rather than practical information, were excessive and off putting. I did look at the restaurant one evening and it was deserted, even though it was supposed to be open.

Good location(a 10 minute walk to Armenian Street and a 20 min Grab to the Botanical Gardens),comfortable rooms and beds,and a nice swimming pool. Lots of restaurants within a short walking distance.Walking distance from the famous "Auntie Gaik Lean's Old School Eatery." The hotel restaurant and room service serves a wide variety of food at average prices.However,I personally preferred the Malay food to the Western food on the menu.

Guests are only allowed 1 towel per person at the pool.I found it unnecessary that one specific male housekeeping member was constantly monitoring that (PAYING)hotel guests had signed for their ONE towel!🙄 The pool deck is EXCEPTIONALLY hot during the day and you cannot walk barefoot on it. The gym is very small,but it has good sets of dumbells for weight training.The treadmills at the gym are out of order.

Really well situated hotel in the historic centre of Georgetown, an easy walk from the ferry terminal. Rooms clean and comfortable, pool is lovely and staff were great. Amazing buffet breakfast. If you need to pick up snacks or drinks there’s a 7-11 open 24/7 just outside. Easy walk to loads of great restaurants and the sights of Georgetown- the street art, temples, old houses, chow jetty etc.

One of the best hotels in George Town, no doubt. Rooms are spacious, nicely furnished, and with clean carpeted floors. Each room has a balcony that opens up in to the swimming pool. Breakfast buffet was excellent with lot of varieties to choose from. The dining area is so spacious to accommodate nearly a hundred guests at a time, so no need to wait even at peak hours. Property’s location is another plus. In the historic area, near many tourist attractions and jetty. The ferry station is just at five minutes walk. For 2 ringgits you can go to Butterworth from where you can get into the metro. I went to Alor Setar snd came back in a couple of hours. Staff were very courteous. Room service and housekeeping were excellent. To sum up , this is the best hotel to consider when you plan to visit Penang.

Nothing.