I loved it was located beside the sea and all walking distance to the heritage attractions. The staff there are amazing, they are really friendly and accommodating. They’re also very responsive over our requests. The breakfast buffet spread was good, so much to eat to start the day, loved it! Keep up the great job and good efforts!

I don’t blame the hotel as we went through Covid-19 these few years, certain facilities like the spa and the restaurant beside the spa is no longer available. I guess for now, the business is slowly picking up, so I hope they’ll do a good job upgrading it soon for a better experience! Other than that I loved my stay!

We arrived by ferry from Butterworth and were happy to walk from the terminal to this hotel. We loved our room. Spacious. Nice details, like a make-up alcove. Big shower. This is a classic hotel, great value. Near the harbor and the old fort.

Most things except the noise from guests who arrived late and their children made an incredible noise next door, shouting and banging. I requested a room change during the stay, which worked well. Some days, children screaming in the pool was not exactly relaxing

I think perhaps the hotel could consider giving guests some advice on being respectful to others by keeping noise levels down, especially at night from children. I would also consider a sign at the pool. A shared facility like a pool is not necessarily an invitation for children to shout or scream

Great location in the old town and near the ferry terminal. The room was very nice, large and comfortable. The bathroom and shower was excellent. WIFI was very good and housekeeping did a good job. Breakfast was excellent! Lots of selections of western and eastern foods, fresh fruit, hot and cold items as well a very good fresh cooked egg service. Great pool area as well - love the salt water pool.

The shuttle service from hotel to Gurney Plaza - they forgot to pick us up. The desk manager made note of our request but perhaps he did not pass it on

Excellent high ceiling attic studio room with views over the Straights, albeit limited and mainly of the docks. A wonderfully comfortable bed, a superb bathroom with his and hers sinks and a very large shower. The air conditioning was quite good and kept us cool in the mid 30°s temperature. A great swimming pool in the open air and seawater as well! Plus a nice gym. The housekeeping was excellent and the ladies were very attentive. A very varied excellent breakfast was available.

There were some tired items in the room. The cords of the iron were exposed, and the electrical fuse box had a dodgy cover which was easily dislodged. The wardrobe light was hanging down. The torch needed new batteries. The settee at the bottom of the bed had a lot of puncture marks and need to be recovered.

This place was easy to walk to from the ferry and to the heart of the shopping, food, and art district(s) of George Town. The hotel breakfast is one of the best for value I've seen, with a generous selection of local food and some western staples. The rooms were decent: comfortable, not overstated, and it had a cute postcard for us to leave messages on about our stay/time in Penang—there was also a rotating welcome drink, and the one we had was refreshing! I didn't go in the salt-water pool, but it was a great size and offered several pool inflatables. I would stay here again and try to get a room with a city/ocean view! :)

Everything! It was a beautiful historical building which was so well preserved and maintained! Rooms were updated, comfortable and immaculate in terms of cleanliness! Staff was exceptional! Bonus was the pool - so rare for any hotel in Georgetown - it was so refreshing to take a dip in the pool after a very full day of sightseeing. Breakfast buffet was exceptional - we spent 4 weeks travelling throughout SE Asia and stayed in several 5-star properties and this buffet was one of the best we experienced! Try the roti canal station - it was mouthwatering!

Nothing! If there is one aspect that we could’ve changed it would be the pool hours….we would’ve liked the pool to be open a bit later in the evening but we totally understand that this would have been disruptive to the rooms that look over the pool/inner courtyard.

The beds are incredibly comfortable and it was fantastic having a pool long enough to swim in. The breakfast buffet is large but can get a bit crowded. Local choices such as Nasi Lemak and Roti Canai are better than the western offerings. There are loads of food choices nearby if you don't want to eat the hotel breakfast. It would be nice to have a drink by the pool but they don't even serve soft drinks (the whole hotel is alcohol free but even if they offered cocktails or cola that would have been nice).

We were surprised at how small our room was. We paid extra for a deluxe having stayed in a superior last time. The room this time was smaller with only 1 chair at the desk. In the superior room we had an armchair as well. There are no chairs on the balcony so it isn't really usable. We wouldn't bother paying for an upgraded room next time!

Room was great. Super big and super comfortable. Bathroom was also big. My son enjoyed the room very much. Hotel carpark is very nearby so no trouble getting to the car quickly. I once left the lights on and the hotel called me to inform, which I'm grateful for it. The croissant was super super super tasty (ahh wish i can have it right now). Plenty of food for breakfast. The cafe for breakfast was under construction during my visit and the breakfast hall was well equipped for a temporary place. Convenience store is 100 meters away with plenty of cafe around that area. I feel safe to walk there and to the nearest food stall around the Padang Kota area. Access to main road going inside and outside of the island was also easy. It didn't take much time to reach any point of interest.

Gym was a bit too cramped, but not much people going there so i guess that's okay. The shower door on my bathroom was somehow 'leaking' - if i take my shower for more than 10 mins, the bathroom floor is starting to wet. I saw someone had the bubbles at the jacuzzi but during my time, i cant find if there's any button to switch on the bubbles. Nothing wrong, just for fun :)

It portrays itself as a “heritage” hotel and this is evident in many features in the old building; however, extensive interior modernisations mean that is more resembling a large corporate hotel now. That said, it is a high standard, very comfortable and excellent facilities in the rooms. My room was in good condition and looked new, (contrary to some previous comments, (maybe they have refurbished some but not all rooms?)). Extensive and varied buffet breakfast. I liked the pool which was large and ideal for swimming. Location ideal for the ferry and the historic colonial area.

The number of notices with special offers for catering, and a free drink if you write a review, rather than practical information, were excessive and off putting. I did look at the restaurant one evening and it was deserted, even though it was supposed to be open.