The room was spacious and clean. Location was good as it was easy and convenient for Grab taxis. I had breakfast at the hotel a couple of times. However, there are some coffee shops about 5 mins walk from the hotel and I had breakfast there most mornings. Hotel staff were friendly and helpful. I ended up having to stay for a couple of weeks and my stay was very comfortable.

The swimming pool is really small for such a big hotel. You can't do laps, even short ones, as you'd reach the other side once you push off from the wall.

The staff were very polite, humble willing to land a hand to solve any of additional requests. I'm impressed from the guard,the receptionist the house keeping and the Division front office manager. All of them are very kind and helpful. I will repeat to stay at crystal crown Pj in future. Thank you so much for the wonderful welcome and services rendered to me when I was staying there. Please continue the excellent services for all your visitors.

Everything was excellent

13 floor is good, almost is connecting room. But due to my late booking, cannot get connecting room. Room no: 1310 is 1 king bed & 1 Single bed, suitable for 3 persons & not corner room and connected with 1309.

The toilet is stuck by a lot of hair, very dirty. Sound proof normal, the window was very small. Front staffs need more training about the service courtesy.

We booked this hotel because there was a wedding to attend in the Crystal Ballroom. Location, parking and the whole experience was nice. Room was comfortable and shower was nice and hot. It's nice that the Air-cond is manual control which enables us to switch it off or adjust the temperature accordingly which most hotels can't do so.

The staffs were rather rude and not very friendly. Something I would not expect to see or experience in a hotel of this range. Hospitality could be improved, otherwise was a worthy, comfortable stay.

The room & restaurant

OKU parking at front lobby is charged same as valet parking, while at any other hotel its FOC. Parking at B1, B2 & B3 is not OKU friendly to disabled driver. Lift from parking goes to ground level but open to outside of hotel & stairs. Disabled driver with wheelchair shall have problem accessing. Staff at entrance/valet name Harday was quite rude & not welcoming. We had to push the trolley with our luggage by ourself up to our room, then sent it back to the lobby. They are short of staff at frontdesk so you will need to wait a while till they pick up your call.

I like the room, especially the 'non-carpet' floor. I like the hotel's accessibility to other places. I like the cleanliness of the room. The internet is fast.

I don't like the TV. Not many channels and the reception was very bad. Should have a HDMI port so we can use our laptop to have some entertainment in the room.

Location : strategic, easy to move around PJ, no heavy traffic in vacinity. Staff : understaffed but all of them are efficient and polite. Room : i stayed in junior suite, it is spacious, quiet, clean, and as advertised. Food : free breakfast starts from 6.30-10.30am. continental style. Foods are ok, i would recommend the nasi lemak. Overall : 8/10

Bed : too squeaky Coffee machine : no coffee capsules was provided Telephone : both phone in my room 1222 not functioning.

Helpful reception staff at check in and especially at checkout, ordered a Grab to KLIA for us

1. Restaurant should make it clearer that they serve no alcohol, felt embarassed when i asked. 2. Confused when making original booking, mistakenly booked Crystal Crown Johor Baru, had to cancel - should be clearer on booking.com site.

reception was exceptional. restaurant was excellent. staff all round, including the gift shop, were tops. keep it that way and i'll stay with you guys everytime i am in malaysia

everything was perfect

I travel to Petaling Jaya annually and I always stay at the Crystal Crown PJ. It is right next door to the customer, is centrally located to everything I need, rooms are always clean and breakfast and restaurants are excellent.