The swimming pool and gym are well maintained. The staffs are friendly and helpful.

The hotel seems to have some cost cutting measures or trying to go "green". Water is supplied in glass bottles that are not possible to bring out of the room for consumption. The Spread (restaurant) does not offer buffet dinner on Christmas Eve which we enjoy whenever we spend our Christmas at the hotel. Also, the hotel used to put Christmas cookies and gingerbread men in the room on Christmas Eve to lighten up the mood. Sadly, it no longer practises this anymore, probably due to cost cutting measures.

Not a smooth check in. One of the front desk officer name syafiqah, not welcome me well. No eye contact, no hai, no welcome, nothing!!!. I undertsand that u were busy, but common on, this is a 5 star hotel. and as a a muslim salam pon tak bagi. She only ask me, "bayar pakai apa?" I was like...??? Stunt. After finish check in, she didnt even bother to brief me about breakfast time, which floor, and didnt even brief me wheres swimming pool/gym at, also about validating parking, untiI i asked. I was very disappointed with the service. Very poor soft skills, and didn't treat guest at best.

The location is excellent, with direct access to Gardens Mall and just a few minutes’ walk to Mid Valley Megamall. Additionally, the staff were very accommodating and provided excellent service, from the front desk to housekeeping. Overall, my stay was pleasant, and I’d love to book again when I visit KL in the future

A minor issue was the power sockets near the bed, which was a bit loose. Although there were other power outlets available, the one by the bed was the most convenient. However, due to its looseness, I didn’t feel comfortable using it.

The room is nice and large. We liked the spaciousness, and the chaise lounge is a bonus. The bathroom is also very spacious. Towels are nice and thick. Green tea sachets are a nice option. AC control works well. Good number of choices for breakfast. The Chinese porridge was always good and the Thosai is 1st class.

The only thing is that the shower area is very near the door, so the floor gets wet and slippery. This can be a bit dangerous, especially at night or for old people.

St Giles Boulevard Hotel is perfectly located right above the Mid Valley Megamall and The Gardens Mall, making it an ideal choice for anyone who loves shopping and dining. The convenience of having two major malls just an elevator ride away is unbeatable! The hotel is easily accessible, with excellent connectivity to key areas of the city. Whether you’re here for business or leisure, the location is incredibly practical. There’s also a wide variety of fantastic restaurants within the malls, offering something for every palate. From casual eateries to fine dining, you’re spoiled for choice. Highly recommend St Giles Boulevard for its prime location, convenience, and access to great food options!

Review for St Giles Boulevard Hotel - Parking Issues While St Giles Boulevard Hotel offers a fantastic location and great amenities, the parking situation can be quite frustrating. Guests need to navigate to the premier and Zone ‘U’ areas to park, which can be confusing if you’re not familiar with the layout. On top of that, finding an available parking spot feels like a competition, especially during peak hours. The shared parking with the mall adds to the challenge, as spaces are often limited and in high demand. If you’re driving, I’d recommend allowing extra time to sort out parking or considering alternative transport options. It’s a small drawback to an otherwise great hotel experience, but something to be aware of!

Perfect location for both business and holiday travellers. The rooms were large and well laid out. Lights were adequate (most hotel rooms are too dim). The bed was comfortable.

There is no acknowledgement at all of returning visitors! I have been coming to stay at The Gardens every December for 7 years consecutively! The hotel system did not pick it up at all. It would have been nice if someone at Reception said, "Welcome back, Ms Wong!" Perhaps it is time to consider another place. There are many hotels within shopping malls...

Location was excellent with 2 big malls below and a mrt nearby. The reception tried to get me connecting rooms but he couldn’t find it but I truly appreciated his effort for giving us rooms from the same level and row. And our rooms were ready before 3pm :-) The pillow comprised of both hard and soft and together with the soft mattress, we had a good rest! PS: the hotel will undergo renovation in Mar 2025.

The price in RM is higher than what was quoted by booking.com. In addition other platform offered better price and also comes with breakfast. Hence, I think Booking.com might need to negotiate for a better deal with the hotel?

excellent facilities in room, spacious, clean and very comfy. Love the shower where it is separated from the bath and toilet is also in a separate space. Love that it is attached to a shopping mall with an insane number of restaurants and shops. I never have to leave the building to get what I need.

No designated parking for hotel guests and you can only park in the shopping mall car park which is severely crowded with long ques and limited parking, not even mentioning the distance you have to walk to the hotel alongside all your luggage. The hotel rooms are slightly dated, I have stayed at this hotel many times so not surprised with usual wear and tear after all these years

lobby was recently renovated, and staff were friendly and prompt. Had no issues with check in & the request for an extra bed and sheets. Drinking water is easily available at the Level 7 reception & in the room by the sink.

room wasn't as spotless as I had hoped, still had some hair around. Shower floor felt dirty, and the sink did not drain well. We left it as is since it was just a short 2 night stay. The maintenance team had also left part of the ceiling opened. However it was promptly solved once we had called the front desk to have it closed.

1) The TV need to be upgraded. Most Service Apt has swap to digital TV. The pixels of the TV made you wish to do something illegal which will led to something else 2) Changed tge Steam iron. The front cap gone! 3) The Staff at The Spread coffee house need to be more realiable by Checking If the visitor or in house guest. I believe I should get 20% Off for breakfast for 2 if I pay at the Outlet. She needs to print the receipt before we complete our meal. Staff shouldn’t blame others for not Assistant to print “a bill”. Simpliest job in the World to provide the best hospitality with open heart & mind😊