Superb breakfast for any taste, western , Asian , Malaysian. Excellent and willing staff who were both helpful and unobtrusive. Perfect location for seeing the old central area of the city and waterfront , museums , Chinatown street and India street all right there . Having the hotel attached to a mall greatly eased being there during rainy season, and would be welcome anytime. We were there during Ramadan, so restaurant was not busy during the day, the huge range of breakfast buffet options were still well presented and changed daily. Our room was large, well appointed, definitely recommended paying extra for the river view, which was appealing day and night, even during rainstorms.

It was rainy season, not the fault of the hotel!!!

The hotel has an amazing view on the river, on the bridge and on the buildings on the opposite side. The room is big and comfy, and the location itself is just perfect, couple of walking minutes to more or less everything. Breakfast is also very good, a lot of choices. The pool has a magnificent view as well.

We had to change our room because in the first one that was assigned to us, there were several small ants walking on the furniture and climbing the wall. Once clarified and had got a new room, all was good. Temperature of the water in the pool is in my opinion too cold.

Breakfast had lots of options and catered to many palettes. Rooms were clean and staff were super friendly and accommodating. We had great views of the river and were in short distance from plenty of restaurants. And the people of Kuching are the most easy going and friendly people I have ever met.

Wifi was great on day 1 and then non-existent the next three days. We struggled with connectivity - its possible the hotel was just full and everyone was piling on. Still, reliable internet connectivity is a basic expectation, especially for international visitors who might not have cellular signals.

We have been served by Ryan and his service is really commendable. He is very patient, soft-spoken, and understanding to our expectation. One of the reasons we choose this hotel is the indoor pool because of expected rains from the weather forecast. However, the pool is small and is crowded most time. Furthermore, the room which we stay in has a smell that we find uncomfortable with. We wanted to cancel the rest of our stay and move to another hotel. However, we decided to stay on because Ryan provided us with a change of room with an upgrade to a better room which does not have the same smell in the previous room. It is not just the change of room that make us stay put but it is Ryan effort and good customer service which we really appreciated very much to continue our stay. Overall, I would say that the hotel has a good guest services staff, and this has really made our stay a very pleasant one.

Pool is small.

1. Location is the best! Since it was raining the night we arrived, we get to see the light n sound fountain from the hotel room itself. 2. Laksa Sarawak @ buffet bfast. I had 2 bowls! Yums! 3. Covered pool so kids get to swim despite the rainy day 4. Services were good - checkin

I actually booked 2 rooms - 1 (twin room) from booking.com and another 1 (junior king suite) via a members' redemption site. The junior king suite was so dissapointing. Not worth the price/points at all. Despite being big etc, really not worth it for just 2 person. Not enuff amenities to make ur stay comfortable e.g, drying racks, laundry basket etc. Shower n bath was leaking badly. Window had a really bad view of the maintenance floor alley despite being on upper floor than our boys on the twin room. They love it! Beautiful view of darul hana, astana n regatta. So I'll recommed juz go for standard rooms (any) as long as it is facing the river. We changed hotel on 2nd day onwards juz becoz we were soo dissappointed with our junior king suite that cost us all our points 😓

Fantastic location, Carpenter Street across the street, India Street behind the entrance, the riverfront a 2 minute walk from the hotel. Breakfast had many Western & Asian choices of cereals, eggs, fruits etc. Twin room was large, a/c very effective, large windows with great view. The staff are incredibly friendly & helpful.

The pool is located on the 4th floor in the bar area, so the area doesn’t see the sun at all & the water is not heated. There’s a family of pigeons that use the pool too! One evening the pool/bar area was closed due to a private function, which was inconvenient as I’d planned to watch the water & light show from there.

Reception staff are exceptional! All colleagues we interacted with were so helpful; nothing was too much trouble. Any enquiry was dealt with very promptly and efficiently. Pool/Bar staff were also very good.The room was a good size with a large bathroom with walk-in shower. Housekeeping was very good and the room was kept spotless. This is a good hotel in a great location. We had some snacks and drinks at the pool area - all very good and quick service.😀 Eggs made to order at breakfast was great too!

The only issue we encountered was that the pool area was very noisy with children and it's a shame it's not more open for some sunbathing. This is a personal gripe as we were travelling as a couple. Sometimes had to wait a short while for a towel but they always arrived and the lovely lady at the pool keeps everything neat and clean. Breakfast could have some more western choices but it has obviously been designed for the hotel's biggest market.

Great location, within walking distance to waterfront and India Street. It’s also connected to Plaza Merdeka shopping place - the elevator can directly access LG part of the plaza. We booked the Club Floor King and we enjoyed all the benefits that comes with the Club Floor rooms i.e. access to the Iridium Lounge for breakfast, team break and sunset evening happy hour. All the staff members were very very friendly and helpful - especially when we asked about tourists spots.

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An excellent hotel. Lovely and quiet and nicely presented. The room was big enough for the 4 of us. Breakfast had a good selection even for a vegan. Pool was covered in the bar area so perfect whatever the weather (bit of a shock when you first get in). lovely views from the pool/bar and you can see the fountain show from there. Great location. The staff were excellent. The lady poolside attendant was really lovely and friendly and we loved our little chats with her.

Not didn't like but some of the booking com information is incorrect - there isn't a mini bar (there is a fridge), there isn't a bottle of wine/champagne in the room.

Loved this location, the hotel was wonderful! The buffet breakfast was sensational with so much variety and delicious. The staff are so efficient, polite and helpful. This hotel is overlooking the river and in walking distance to just about everything. The room is very comfortable with everything you could think of. It also has the Merdeka Plaza attached too with plenty of shops. Highly recommend this hotel. There is a pool & gym which is very good.