There are plenty of places to walk to nearby to get food and other things. The hotel staff are very friendly and the buffet is so good. My spouse and I enjoyed the buffet and the fact that our hotel room had a fridge in it (double beds room) We were able to buy food at a local grocer and save. Oh, also they have a casino attached to the hotel. Didn't get an opportunity to enjoy the pool, but maybe next time.

There was a strange egg smell that pervaded the hallways and room at odd hours of the night.

The pool is very nice and clean. Nice comfortable beds, pillows are still too hard, but they are getting a bit softer through time. Milo ( door man) is top notch and is always friendly to us! He is a wonderful representative for the Grand Hotel Tijuana! The Plaza breakfast and dinner options are great. Everyone is very nice here. They have great hot water!! We just love this hotel, we just keep coming back time and time again.

The MUSIC being played at the pool was WAY TOO LOUD! The first day we went to the pool we ended up leaving because we could not relax and read our books. The next time we realized it was not another customer it was the hotel staff. Had to speak to management to get them to turn it down (off preferred) so we could enjoy the pool for a while. The other 2 people out there agreed it was TOO LOUD and they were THANKFUL we had spoke to management to get it shut off.

Nice hotel the pool was nice and relaxing. The food at the restaurant was good. The customer service was excellent except for a few girls at the reception desk.

The room was basic had a strong paint smell the beds was uncomfortable the TVs need an upgrade some that have streaming service. The parking is not free every time you leave you have to pay 20 pesos or $1 USD but you need the parking ticket stamped at the reception desk to get that price if not you will have to pay full price.

Amazing View by the pool. Very organized. Felt like there was security everywhere.

Buffet was nice except I believe they charge on gender. The room don’t have a refrigerator. Bathrooms are a bit small. Beds and pillow are a little firm. Parking was a little headache. It’s better to pay for the day rather than hour. You do have to get your ticket stamped everytime you leave the garage in the car. Pool closes by 9pm

Hotel, pool. Jacuzzi, bar, great value. Restaurant is ok. Service great ! Prices are in line with the finer hotels. But the rooms are a great value. Very happy with Grand.

They don't have a ball busting chef in charge. The drinks in the new elegant expensive bar are great. But the rest is amateur hour. They need to fire some people and hire better in thst area.

All the staff were amazing! We got help with our luggage and it was an easy transition from the car, to check in, and all the way to our room. We had our little ones with us, but didn’t see any other children so not really sure about it being family friendly but it was an awesome stay for us! Girls loved it especially being on the high fliers they could see the whole city.

The Breakfast we bought was just average (buffet).The rooms are clean for the most part bathrooms are always clean it’s nice and quiet. I have stayed here 6 times already. And I will keep on coming back as long as I’m satisfied with service.I feel my car is safe in the parking lot. Staff is really good! They treat you right. We ordered room service and that food was pretty good.

They start using vacuums too early. When you get a room by the street the noise is sometimes a little bit too much.

The room has a beautiful view of the city and part of the golf course. The location of the hotel is fantastic. I loved the pool area and jacuzzi, perfect for a relaxing day. The staff is very friendly and attentive.

I did not like being stopped at the lobby elevators and having our shopping bags checked for alcohol. We had 2 cans of drinks that were not allowed up into our room. This is very disappointing considering we purchased room service several times throughout the day and only purchased outside items not available in the hotel. I did not like that in the bathroom of our room you could hear the plumbing day and night a constant knocking sound.

Food was great and all the amenities in the property and room service was excellent

The service at the entrance we had a hard time getting in the parking garage due to the car been tall it too big, we had to back up a couple times and had to walk from the outside garage to the hotel , No body come out to help us or come to pick us up, and on my reservation breakfast was included and we end up paying ,

The rooms

They took a deposit from my account tried Multiple time calling to find out why it taking so long to reflect they advised me to reach out to the bank I did and my bank stated it not yet showing on there end I called back again and there customer service is the worst they transfer u over and over again and the are full off attitude the place u on hold without your knowledge then transfer u to someone else which don’t have any idea what u talking about and there attitude is really bad