Best food so far in Mexico, just amazing. Definitely not a crappy chain hotel, attention to detail was exceptional. Staff were trained and happy. Bed and sheets amazing, wanted to steal the small embroidery pillow! Nothing needs changing in my book. Car was safely parked away. Swimming pool and grounds were lovely. Sad I had no time for the spa. Great pricing.

A plug so I could have a bath

The place is beautiful, loved that instead of numbers, it was Loteria cards, that was cute! Staff was very friendly!

I absolutely did not like that they charged $570 MXN fee for each pet, that rate is too high, and they try to justify it by offering a "dog bed" which is literally a bathroom floor mat.

Very clean, super nice place Reception staff the Best 👌 Restaurant food quality 8 of 10 Restaurant waiters excelente

Rooms need a desk or table to place personal items like makeup or clean clothes had my luggage on the floor the entire time

The property is very quaint and very clean. No crazy parties or loud guests. Very relaxing atmosphere. Perfect when you are visiting with small children. Also, the rooms are super clean and the shower/toilet pressure is very good.

The hacienda is a bit outdated it also has no AC. If you visit during the summer months prepare to be hot. There is a small fan in the room but it only pushes the hot air around.

Very kindly staff. Food at the restaurant was great and the SPA was great.

In general everything was excellent but it is not a place for elder people or people with disabilities due to the lack of ramps or accesses for wheelchairs.

Everything was wonderful and the staff was so lovely and always ready with suggestions and helpfulness.

N/A

Everything! Especially the staff. Restaurant was good. Daily beer and cappuccinos. Had a good massage. Walked to eat. Taxi’d to the centro. Pool was amazing and able to let our dogs off leash and hang with us.

Can’t think of anything.

We were so comfortable. Staff was lovely.

Bathroom door hits toilet when you leave bathroom. Because to close the door.

Facilities and gameroom were good, staff, it's great!

Our room had a broken Fawcett, water liking. Swimming pool dirty from debris and insects.

Clean, quiet, comfortable, a basic but nice, spacious room and a beautiful pool (open only on weekends during my stay.) The staff were very kind and gracious. I had to leave for work each morning before regular breakfast hours and was kindly served a cooked breakfast at the time that I needed. The hotel seemed empty during the week but popular for weekend family gatherings so for me, that was a nice mixture of solitude and a more lively atmosphere. The location is outside the city center, about $4-5 USD for taxi each way.

No complaints, everything was excellent.