Very comfortable.

That the front reception contradicts on what they say. I think if someone pays for a whole week to stay in a room. I think they should allow a person to stay and check in early. If they need to charge for checking in just a few hours before they should allowed. We had to wait for 7 hours to check in it’s unfair. Beside we checked out 6 hours before checkout hour. 🫤

I think the strength of this hotel was its staff. You were never unattended when in public spaces, from the moment your car enters the property to the time we were walked up to our room by an employee with our luggage. The staff is incredibly attentive and professional. The hotel is clean and modern looking and the rooms were really nice. We arrived early but were able to stow our luggage safely; we received a claim tag and an employee took it away. Several of the staff spoke English so we never felt like we didn't know what we were doing. The two young men who were working the front desk in the evenings even helped us to recover a cell phone left in a taxi by interpreting a phone call for us. I highly recommend this hotel and will stay again in the need arises.

The only thing that wasn't great were the beds, a bit on the hard side.

Great location, awesome mall next to it. I’m sure they have better room options, like the pic, the room I stayed in was regular, nothing fancy. The hotel is safe, has parking, and it’s in a great location. If you are looking for something with more personality and extravagance this place is not it. This is more of a take a shower and sleep in a safe place in a great location.

Staff was wonderful, welcoming. Their location is very convenient to so many things in the northern half of Guadalajara.

I reported a small plumbing issue to be fixed easily.

Great location although it's easy to miss the entrance. Nice facilities, nice rooms.

Some things didn't quite work or didn't work well, like the TV and AC controls, the door lock, or some of the lighting. A couple of drawers were dirty. In general, the room needed better upkeep.

Good value, safe,

I had an ups delivery arriving the same day I did ( with my name and arrival date in the address)and the hotel staff turned it away.

location and staff

none

Not enough light in the room

Comfortable beds, good location and great attention. Breakfast was also very good.

Cleaning service staff radio volume was very high and you can listen even if inside the room.

location, restaurant for breakfast.

they were repairing the hotel, so it was a bad odor from upstairs coming out even at the elevators, had to request for another room which I was pleased to get.