The breakfast was great. The kayaks were comfortable and easy to use. The staff was super helpful. The grounds were perfect for just”chilling”!

It was probably me, but it was not clear (to me) on your website what the different accommodations were like. As a result i booked a “bungalow” that has a completely different meaning to me. We are elderly, in our 80s and obviously a bed on the floor and a trek to the facilities in the middle of the night would not work. Fortunately, there was space available for an upgrade. I was also surprised at the amount of noise that could be heard from the road.

The location of this place is unbeatable. I'm going to miss watching the sunrise from their lovely dock which has hammocks, seats and a roof. Gary at the reception was excellent, he really cares about his clients and the whole athmosphere of the place was lovely. The included breakfast is hands down the best I've had. It has a great selection of freshly cooked delicious options (chilaquiles, omelette, eggs, pancakes, etc) plus tropical fruits with granola and yogurt, and all the coffee you want.

Wow. We will remember CasaBakal for a very long time! It's an absolutely beautiful slice of paradise. Here's what we loved: 1. The staff - everyone is just lovely. Friendly and attentive without being intrusive; they all seem to be having a good time themselves and that makes for a really comfortable experience. Whatever you need is sorted, from drinks to paddle boards and sailing trips. Every staff member was super nice and thoughtful. They keep it vibey too, with soft Mali music playing during the day round the pool. 2. The location - jumping off the jetty into the crystal clear turquoise water just steps from your room is an amazing experience. The location is perfect, the lake is right there and it's only a 5m taxi ride into the centre for restaurants etc. 3. The food - a great buffet breakfast included every morning with fruit, cheese, toast, yoghurt, eggs, pancakes... The full works! And then delicious options at lunch and dinner too - we are a family of 5 with 3 fussy teenagers and they wanted to eat here all the time. 4. The sailing trip - there is a sail team on site who can take you out on the boat to explore the lake. It's a 3 hour trip and we had three swim breaks. Just lush. Be warned though - you cannot use sunscreen once on the lake (to protect the water) so be sure to cover up.

We took two rooms - a standard double and a room sleeping four for our teenage children. The double was fine but the room sleeping four had definitely seen better days - the windows and curtains did not shut properly; there were some ants under one of the beds; and the shower lacked pressure and was cold. So I would suggest making another room choice. Like I say, our double was fine - good bed, AC, good shower etc.

Beautiful hotel right on the lagoon. Loved that we didn't have to leave as the hotel has everything you could need for a stay on the lagoon - kayaks, paddleboards, restaurant, etc. The location is close to the center if you want to go into town. Our room was comfy and had a great view of the lagoon. Absolutely loved that it was petfriendly - our Frenchie had the best time ever. So relaxing and beautiful.

The pool is on the smaller side and felt like it was just for kids -I would have liked to lay by the pool & read a book, but it wasn't the vibe. Would have been great to have access to the kayaks & paddleboards earlier than 8am so we could go out on the lagoon and sunrise.

Really good location-10 mins from bus station by taxi, a bit far to walk to all the restaurants but there was a restaurant right next to our hotel. Good room size, good size bed, comfortable cushions. Really good breakfast, so many choices , very tasty! Free use of kayaks and paddling boards. Cherry on top- beautiful lagoon! In fact, one of the best in Bacalar.

Although our room was clean there were dead, smudged mosquitoes all over the walls. The throw they put on our bed needs to be chucked away, all covered in bleach stains. That’s not acceptable for that level of money I’ve paid for the room. Would be amazing to have a long mirror in the room.

Beautiful location on the lake. Great included breakfast every morning with our stay. Lovely staff and lovely friendly family vibe. Our glamping hut was cute as well, upscale and very clean and comfortable bed. Very relaxing stay. We had free access to paddle boarding and kayaking which was a lot of fun.

We didn’t loved the shared toilets / showers but that’s what you get with glamping I suppose! They could’ve been kept a bit cleaner / one shower barely worked at all.

Breakfast was incredible and very very large. Location was stunning, right on the lagoon but with grass area and pool and lots of space and privacy in the rooms. Great for our young kids. Free kayak and SUP usage also perfect and very professionally run. All the food we had was delicious and great cocktails. Also had one of the best massages ever! highly recommend.

Service for food and drinks was quite slow. The kitchen in our studio was not very well stocked with equipment or cups/plates etc.

Our second time here. Fantastic Location. Right by the lagoon. The three pontoons are great for getting into the water. The paddle boards and kayaks are free of charge. The server who made our cocktails takes his time and they taste so good. The breakfast is of great variety and very nice. The hotel has everything you want

The hotel is starting to increase a lot in price which is a shame as we would have stayed more nights. One night there was a very drunk guest who was looking for trouble and bothering ourselves and other guests. The staff should know when to stop serving alcohol to guests that drink too much as there are families and small children at this hotel

The location was amazing - the pool, the lagoon and hiring kayaks were the highlights for us. The restaurant served delicious, healthy food (yummy tacos, salads) and great cocktails/ smoothies. It had some great options for kids too (pasta, veg sticks). The breakfast changed daily but had a good choice of Mexican and western foods. The staff were helpful recommending local restaurants and trips.

We stayed in the main hotel which was quite old - our room (a quadruple) was smaller than we imagined for 4 of us - and it could do with a bit of a refresh. The bathroom had some black mould and the toilet seat was broken. The room was quite damp - a paint refresh and some new windows would help. But we decided the overall location and facilities outweighed all this! There are dogs that live at the hotel - so a warning if you're not a fan of them, as they jumped up on our toddler.

Casa Bakal is a great place to hang by the lagoon. I visit Bacalar often, and Casa Bakal is always my top choice of places to stay. It is really beautiful, and in a very pretty part of the lagoon. The staff, the facilities, and the rooms are great. I would highly recommend.

A couple of things to improve... not necessarily criticism. One of the beds in the lagoon front Glamping room definitely needs to be replaced- as well the doors on this unit get stuck. I do feel like they could improve on the lounge chairs and the cushions. My biggest criticism is the food. I'm not sure if they changed chefs, but unfortunately, I was very displeased with the food on this visit. I got several meals there, and most were mediocre at best. All the meats were overcooked, and the salads had too much dressing. Hopefully they can figure out what is going on with the kitchen, this is the first time I have had complaints about the food.