It’s clean and safe. The staff was amazing, especially Desire. She made my stay more than pleasant with her top tier customer service.

There was poop in the water at the beach, it floats up on shore and it’s EVERYWHERE. We googled and think it’s manatee feces but who really knows. And lots of grass and algae on shore too. It was not swimmable or even enjoyable to sit in. My last trip to Cancun, 6 months prior, I stayed on the other side of the island and there wasn’t any poop over there, so it was definitely shocking to see on this trip.

The property was beautiful and I liked the option of staying at the pool or going down to the beach. It was also gated with good security. The staff was phenomenal and really took care of us!

beautiful hotel in a newly developed area. not a lot around but if you don’t like all inclusive it’s a good choice. People were friendly. Room was large and well decorated. amazing shower. great gym. the pool is stunning.

some of the staff at the beach bar had that attitude of “oh you’re a foreigner so doesn’t matter what things cost” definitely felt taken advantage of. for example, my friend asked for a small grilled fish. we were served a 1.3kg fish. apparently there were smaller sizes of another type but they didn’t tell us, clearly wanted to sell the bigger one. Also, the night before check out I requested a van to take us to tulum. they said it would cost similar to a taxi. approx 2800 pesos. when we checked out, it seemed they had forgotten to book so they then booked another. I didn’t confirm the price again and once we got into Tulum the driver charged us 4300 pesos for the trip. plus surcharge to use card, ended up paying 4900. absolute joke.

Hot Plate choices on the breakfast menu

Breakfast was great, except for the fact that the waiter did not fully explain that the buffet included a hot plate off the menu provided on the table. We thought we had to choose from menu if we did not want the Buffet. I suggest to any guest choose the buffet.

Beautiful property 10/10. Food excellent, service excellent. Everyone treated us very nice and made sure we had an excellent stay from the second we checked in. The view was beautiful, super clean hotel, luxurious. Staff just wonderful! Coming back asap!

Nothing, everything was excellent

The hotel is amazing , the room deluxe is perfect for 3 is confortable and big I love it . the food is delicious the burger and fried potatoes wow!!! the only thing is wine is expensive and evian ....

too expensive wines

Beautiful hotel and very nice and helpful staff.

Nothing major, but the butler service never responded to any of my WahtsApp messages. The quality of the food is very good, but I would suggest paying a bit more attention to some cocktail preparation. For example, I ordered a mojito that is supposed to be muddled. Mine was not and tasted mostly like water. I am sure the bartender has the skills to prepare great cocktails.

From the start to end, staff was joyful and always helpful even though my flight was in late night. The staff assured that I enjoy my time resting in lobby/pool/gym. The food was great and all amenities, especially gym and spa were spot on.

Very glitchy coffee machine in room making it tricky to enjoy the morning caffeine kick, also, the AC was louder than expected based on variety of 5 and 4 starts hotels. The rest, was an absolute bliss.

it was very new

no easy walking distance from any shopping activities

Loved this hotel, staff welcoming and helpful. Upgrade on arrival made our last night of holiday extra special. Experience from first entering hotel excellent. Would definitely look for SLS hotels throughout the globe!

Nothing!!!!!