The location is amazing and the service very good. Good bed and nice view from the room (we stayed in King Suite). It was easy to move around the island from the hotel and we enjoyed the silence since all the party life is on the northen part of the island. Kin Ha restaurant / beach club is great!

The housekeeping / cleaning was not "5 star" in our standards. We didn't get clean towels even thoug we stayed over a week and the floor was not clean even after cleaning. Other parts of the hotel were clean all the time. Breakfast is ala carte and there is a lot to choose from. It is very mexican - american and we kind of missed all the fresh and healthy stuff like yogurt, vegetables, cereal....Good size portions though.

I liked the no edge (infinity) pool. I loved all of the Talavera and traditional details. The entry is beyond beautiful. I liked the plants. Thank you to this boutique property for being pet-friendly and including a big breakfast each morning available to you until noon! The room was just perfect as well, all you need. And last and most importantly, the staff are fabulous! The beach club, Kin Ha, below staff are exceptional. Shout out to Carlos at check in and for any want we had. Shout out to Juan and Sol at Kin Ha beach club!

Nothing

very beautiful property. calm and relaxing

a bit overpriced for location and amenities

Wonderful hotel! The property is amazing! We booked an ocean view room and the view was stunning. The property also has an infinity pool with just as gorgeous view as the site’s photos. If not better! The hotel is connected to a lovely restaurant, Kin Ha, that has a gorgeous dock and water front lounging area. It is very nice as the best loungers are reserved for hotel guests. The breakfast that comes with the room is excellent. You can eat at Kin Ha or go to Mayan Club at Playa Norte (the downtown busy part of the island). The staff were all so kind and helpful. Highly recommend!

Nothing!

One of the best locations on the island. Presidential Suite is expansive, large clean beautiful private pool, million dollar views. Staff is very friendly and professional. Included breakfast has 8-10 options and is freshly prepared and delicious.

Property is clean and well maintained but dated, kinda tired. Presidential Suite kitchen very sparsely furnished.

Our trip to Isla Mujeres was fantastic and Casa De Los Suenos was a big part of it. The views from the hotel are spectacular and the staff (Val in particular) was wonderful. Very kid friendly and cozy! We loved the infinity pool and access to Kin Ha restaurant. We will definitely come back and stay again.

We had an issue with a leak in our bathroom that persisted throughout our 3 night stay. Overall it was not a huge deal b/c we don't spend much time in the bathroom and it did not impact the main sleeping areas. However, we were told it was fixed multiple times but it just kept leaking. Unfortunately we weren't offered any consolation (like a "sorry, that was a pain") so that was a bit of a bummer.

the location away from the busy streets are perfect, the view amazing! and the pool area and waterfront area was great too

when we arrived we had some problems with breakfast, the booking we made trough here was not the same they had, so they wanted us to pay extra for one more person, after that, we had a feeling that one of the two receptionist didn’t like us very much and we didn’t do anything wrong, we showed them booking confirmation etc. not a great feeling. The beds in the room was really bad sleeping in - way to soft and noisy. the room was okay but dark and needed some love. the restaurant is ok but not great food a stranded I guess. The pool area buy the beach looked a bit sad and need some love too, but was functional

Great staff and excellent swimming and snorkelling. Take the collective outside the hotel room to get into town centre.

Bed a little soft

The facilities are great. You are away from the most touristy area of the island, in a nice place near the south tip. The hotel is great, with a nice private pool and a great view. It's also paired with a beach-club that you can access as you want. It was a great few days for some family rest for some "time in paradise". And the staff and owner were always very helpful!

It was not a problem for us, as we rented a golf cart to move around, but it's a bit away from the north part of the island with has the very nice Playa Norte beach. Not a problem at all for us, but take it into account of you are staying at this hotel.

Amazing hotel Great staff and views and rooms

The beach is not sandy