Food was great, different restaurants and staff was really friendly.

We were told our room came with a gift, 2 robes, sleepers, a bottle and a fruit tray. But we never received it, and we called about 3 times asking for it.

Location, wildlife, rooms in the Royal are fabulous, great staff, lots of space around the resort, good beach

Need to do better on keeping beach clean from litter by the cabanas and less noise by the beach (Pa/music)

Beautiful resort with great pools and beautiful beach. Pictures online are great and true, breathtaking in reality. The king-size bed, bedding, and pillows were very comfortable. Pharmacy, mini mart, and shopping stores beautifully blended into the resort. Tons of food choices, kind staff. The shows were exciting. Good for the family. Walking distance to Xcaret Park.

Everything was great-Just a suggestion. It's large and difficult to find room and restaurants. Resort can use QR codes throughout for the map until you figure out the layout.

December 6-13, 2023. The whole resort was amazing. I am an active traveler and stayed at many top tier resorts and hotels This place is amazing. The people were very helpful and took care of all my tasks. Hands down one of the best. This place is ranked #1 for me, #2 Hard Rock, than #3 RIU. This resort would be my Willy Wonka. I am a 44 year old man. This place brought joy to my heart and it was very peaceful for me and my woman. The Mayan ruins is a plus on the resort. The rich culture that brings this resort alive is beyond words. XCaret Park is a plus. We only seen about 50% of it. Way to big. The inside night club was 10x better than Hard Rock and RIU. We became members for the first time, it was a good investment. We will be coming back in May of 2024 and be an active member of this resort. Note, this is a family resort. So, if you have kids or teenagers. This is a great one to visit or become a member of this establishment. Distance to Playa Del Carmen from the resort is about 15 minutes by taxi. Cost is about $20 one way to Playa Del Carmen. Cancun is about 40 minutes away. Shuttle cost me $50 from the airport one way. Downtown Playa Del Carmen. 5th Avenue is a 2.5 boardwalk stretch. Shopping centers, restaurants. One seafood restaurant (Seafood), it was great and so good. 2 people, average is about $100. Note, it is a tourist strip. So the prices of those restaurants will range from $60-100. If you go further into the town, you will see local spots, those are cheaper. There are other shops that the local use for better prices compared to the main strip. Airport Shuttle to Resort: A+ Bell Boys, check in, host to the room: A+ Workers/Managers: A+ Booking for excursions: A+ Shopping stores: B- -Check out the towns, no female swimsuits. That is the reason for the B- -Cigars smokers, buy at the resort store.

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We loved the property- it's gorgeous and treed and we ran into a little monkey, agoutis, koatis, as well as other animals during our stay. The proximity to Xcaret is really ideal. We were pleasantly surprised by the food (after reading so many negative comments). We actually really enjoyed all the food we ate- if you like fresh fruit and fresh vegetables you won't be disappointed with the buffet restaurants. The fruit and salad bar was great! All the food at the stations where they cook things for you in the moment was also really tasty and hot (omelettes, fried fish, tacos, etc). We skipped a lot of the other areas of the buffet most of the time- seemed like the food wasn't very warm or tasty. We had one night at an a la carte restaurant and we chose the Mexican restaurant. Was delicious! Paco's tacos was also really yummy. We found the drinks good and just asked them specifically not to make them too sweet. We also liked that they use reusable cups for the drinks- they're not just plastic that get thrown out. Even though the "beach"/inlet is small it never felt squished. Granted, we were there during the week and staff members did tell us that the whole place get's really crazy on the weekends. Something to think about if that matters to you. It was also nice to see many Mexican nationals at this hotel.

There was one day that we didn't have hot water for a shower. It would be nice for them to have large water dispensers at a couple places on the property instead of handing out the small plastic water bottles. They tried to sell us the 90 minute timeshare presentation and were very pushy about it. We already knew we didn't want to spend 90 minutes in a presentation for something we weren't interested in- even if we could a discount of it. Time is too precious to waste when you're on vacay!

I like the Arena area. And all the buffet

The pressure and the shower are too slow.

The. Pools and animals

The restrooms of the snack bar was so dirty, disgusting

The property was beautiful and clean. We were very comfortable our whole stay. The amount of wildlife you see is mind-blowing. We found the staff friendly and not pushy. They obviously have things they need to offer as a part of their job, but when we said no they laid off. The food was pretty good, lots of hits and only a few misses. We LOVED the fresh omelet station for breakfast. If you see just one show you're whole stay, the one not to miss is the Viva Mexico show, highlighting dances from across the country. Finally, it's very reasonably distanced to go into town and explore Playa Del Carmen. We did a bit of shopping but ended up buying most of our souvenirs from the resort shops.

Since we booked a concierge room, it would have been nice if they could do things like book our restaurant reservations for us. I also noticed a running theme that, unfortunately, the dining options don't do pasta dishes very well.

Food was incredible, drinks amazing. Activities were fun and so much foliage and animals to see and look at

This is just me, I wanted to take a few shots with my drone but they wouldn't allow it and I get it. I specifically said it would be at beach and I wouldn't invade anyone's privacy but I guess that's a matter of perspective. It would have been nice to have been a one time allowance but if anyone didn't like it I would immediately stop. Other than that, no one has change for 500 pesos. An area for change or currency exchange.

Chef Hugo (omlettes) excellent. Always with a smile no matter how long the line is! Keep up the good work Hugo. Staff from the buffet by the beach need to improve. Most of them lack customer service skills. Ahíto waiter from the buffet by the entrance very good. Professional. Always helpful and very friendly. Great customer service skills.

Transportation. I think the drivers in the train/bus wasn’t frequent enough. I’m not sure how many do that job but maybe adding additional drivers would be very nice.