The hotel is ideally situated in town, close to the beach, bars, restaurants and local amenities. The staff were great, special mention for Arturo at the rooftop bar who provided excellent service.

The one slight disappointment is that the hotel let non residents up to the top pool bar area, this means that occasionally it isn't possible to get a lounger and can be a little crowded. We were also told that the premium spot loungers with the best view are an additional charge of $250USD per day which is excessive and amounts to more than our room per night.

The location worked perfectly for us. We had a couple days of meetings at another hotel about a mile away and it was good to get walks in early and late to and from. The breakfasts were really great. The staff was attentive and the food choices were great and reflective of the region. Things have changed since my first trip to Playa in the early 80s…then it was really just a jumping off stop to get to Cozumel.

It was cleaned daily and a lot of effort went into the cleaning which I really appreciated as I have OCD. Also they had the best AC in the whole area, I was always looking forward to going back to the hotel after a hot day.

The pool closed at 8 and it was too pretty to leave that early

Love the location ..love the roof top pools and hot tub ..staff was so wonderful .. loved there was breakfast included

I feel the pool deck needs to be replaced .. too many loose boards .. wish every room had a balcony so it's easier to dry your wet clothes

The location was very centrally located, close to 5a Avenida. The rooms were clean and comfortable. The rooftop pool is a very good place to relax.

The tour desk was closed after 5pm and no one appears to be capable to orient you with basic questions.

Everything was clean, comfortable,pool area was nice and relaxing. The location was great, easy to walk to stores and ferry. I would definitely recommend it to friends and family

Hotel is very central, you have easy access to the beach, easy access to the bars and easy access to the shopping areas. Also the swimming pool on the top is quite cool.

Good restaurants in the hotel. it has its own activities inside. The ubicación is very good. You are a block away from the 5th Avenue.

We stay 1 week in the hotel. One elevator Is not working. you have to wait around 10-15 minutes to go down or up. I don’t know how a great hotel like this. That it’s not cheap wait so long to fix the elevator. Or probably they should make a discount to the guesses or give one free breakfast at least.

Its convenient location made exploring the city easy, while the varied breakfast and additional services, like the spa, added practicality to the stay.

The location was in the heart of the venues. All I. Walking distance. Worked out well. I did not eat breakfast at the hotel

Floors in room were a little gritty, could have been a little cleaner. However, slippers on your feet prevented feeling the residue on bottom of feet.