Location

They need to have a toaster or toaster oven for that price. Also they should supply coffee for at least 2-3 dys. And they should supply filtered water for the guests in the apartment!

Short walking distance to beach and shops. The rooftop pool area is really nice. Beds are comfy. Property is clean and beautiful. Staff were friendly and helpful.

People should be aware that Playa del Carmen is a party town, and if they want a good quiet night's sleep, this isn't the place to be. We personally thought it was fun, and entertaining how late the booming music played, about 3 am every night, but other people might be bothered by that. Other than that we really enjoyed our stay.

Hotel feels relatively new. Pool area was fantastic, so was the lobby, bar/cafeteria and the inner garden. Room albeit a bit cramped was clean and comfortable. Beds were very comfortable too. Good wifi. Good sized balcony. Hotel is really close to the beach, 5th Avenue, shopping malls and the pier where you take the ferries to Cozumel Island. Everything is steps away. Hotel offers underground parking area which is very, very convenient if you have a rental car. Breakfast, while not much to choose from, was tasty and well prepared. We needed a late checkout and they kindly let us use the pool area and the parking until it was time to leave.

Sadly one particular bar nearby will keep you up at night to the point that earplugs might not suffice (hence the 9 out of 10) affecting mainly the rooms towards the south end of the building. Music keeps going till 3 or 4 in the morning. There is a building under construction across the street (still not a lot of noise though - could potentially be a hassle soon), east side. It would be great if the rooftop bar was open. Some times they run out of pool towels and you need to wait (maybe stock some more of them would be ideal. View from room was nothing special.

The staff was SO wonderful!!! Really elevated the stay! Only disappointment was that the photos online look “shinier” the walls and counters could use a new coat of paint. It would be nice if the housekeeping swept the floor when they make up the room in the day

Everything was great about this property. The staff was amazing accommodating us. I rented a room for 2 adults with washer and dryer for 6 days just to use as storage for my family's luggages while we traveled to Cozumel and Palenque there was 7 of us. I also booked 2 more rooms for the rest of the family once we got back from Cozumel and Palenque. They aloud all 7 of us to go in the room and repack our backpacks with new set of clothes. They wouldn't allow this at the previous location in Puerto Juarez which I was also using it as a luggage storage when I went I to Isla Mujeres. When we got back from Palenque and went to get our other 2 rooms at Antera Hotel & Residences for the rest of the family they were able to switch those rooms with rooms with washer and dryers. Which was great because we all had a little bit over a weeks worth of dirty clothes. I was very pleased with the receptionist for accommodating us. They have security 24/7. It's close to 5th Avenue. Each room and living room has its own air conditioning it works great. It's clean and spacious.

It was fantastic! Very central, very clean and has a lovely rooftop. The best past of the hotel was the staff. They are so lovely, helpful and accommodating. The first night we were given room 101 which was super noisy but we were so tired we slept through it. But we asked for another less noisy room on the second day and they did give us one at the back which was much better. Not completely quiet but there is no such thing. It was absolutely fine though. Ivan, Pablo and Pavel were just brilliant! They made our stay so special and memorable. Thank you!

A bit of smell from the bathroom drain on and off.

Location is great The stuff was friendly Rooftop terrace well equipped making it great for some off-the-beach time (jacuzzi, sunbed, chairs and tables, space for cooking outdoors) Very well equipped kitchen (big fridge, dishwasher, blender, plates etc) Comfortable bed Rooftop apartment was very spacious Walk-in wardrobe, well equipped (iron with board etc) Washing machine and dryer

- very loud all night (worth noting that it is typical for this area of Playa del Carmen, remember to carry some earplugs with you if you’re sensitive to noises when sleeping) - smell coming from the bathroom and toilet out into other rooms was really horrible. we managed to fix it by leaving the lights on (it turned the ventilators on too) and buying some air freshener.

Extremely comfortable beds. The sheets were extremely soft. Lovely reception staff who helped us book a trip to see the turtles. Nice balconies with view of the inner courtyard garden. Lots of space. Good kitchen facilities.

No hot water for most of stay. Issues with lift. One of the security guards was extremely rude because I was staying in an apartment room with two male friends — he basically made some insinuations that were very derogatory and wouldn’t let us up to the room.

The two bedroom suite was very spacious and beautifully decorated, had excellent Aircon and all kinds of amenities. Very near Quinta Av so very convenient for everything: beach and restaurants and clubs. Swimming pools on the roof were very quiet but maybe it was the time of the year.

We had a ground floor suite so I felt a bit unhappy about opening the patio doors to get some fresh air and enjoy the greenery, I would’ve been happier perhaps on the first floor Also because it was the ground floor it was quite dark but these are very small things; overall it was really good.

Beautiful spot close to everything 5th avenue restaurants, the beach. A Great view of downtown Playa Del Carmen staff was amazing plus the private gated parking couldn't be better. If you drive I highly recommend this hotel especially with a 24/7 guard. Breakfast was also amazing very high quality food

Our phone didn't work when we tried calling the front desk multiple times, and the lack of wash cloths we started with two, when our room was cleaned they gave only one and on our last night they had cleaned our room but no wash cloths were given.