There is a lot to love about hotel Lunata - the friendly and accommodating staff, the beautiful decor of the hotel, the big size of the rooms, the quaint (but perfect for us!) breakfast offering, and the back garden that provided a lovely respite from the hustle and bustle. If this hotel was off 5th ave, it would be a 10/10 for me!

Just a note for future travellers - this hotel really is right in the centre of it all! And while it is convenient, the noise really is something else! The hotel has done their best with the double glazed balcony doors etc, but it still bleeds through. If you’re in PDC to party, this is the hotel for you! If you’re there to explore and not really get into the party scene (like us) then I’d recommend staying a few streets back, as the music only finished at 3am. Nothing the hotel can change! Just a note for those who would prefer a little more quiet.

The property is on the 5th avenue not far from the ADO bus station. Even though it’s on the 5th you can barely hear the noise on the street at night once you close the windows. The staff were extremely attentive and friendly. We booked 2 rooms and one of the rooms was facing the garden which is super quiet. You will forget that you’re on the 5th Ave when you are in the garden. It’s quite secluded. The bathroom looks better in person.

The breakfast is mid which isn’t an issue because there are restaurants everywhere and many open for breakfast. However, they should provide real butter instead of that awful margarine.

Loved it here. Spacious rooms, beds were so comfy and it's close to shopping, the beach and the ferries to Cozumel. I initially stayed in a room facing 5th avenue which I later realized was a bad idea because Im not a great sleeper and need quiet. Luckily the staff of Hotel Lunata had a cancellation and was able to move me to a garden-facing room which was so much quieter and I slept great. If they hadn't had a garden room available, they were willing to refund me if I wanted to move to another hotel which I appreciate. I'd stay here again, but only in a garden facing room . The rooms and the hotel truly are lovely, it's a very nice place to stay!

Nothing other than what I already mentioned!

Hotel Lunata is an awesome retreat in the bustling 5th Avenue area of Playa del Carmen. We continue to return and stay here because of the wonderful staff and the colorful and relaxing Mexican rooms. Michel, Niki, Ivan and Carlos (who wheeled our luggage to the bus station) are so friendly! The location is great and near our favorite restaurants. Because we come from the airport by bus (a great deal!) it's a short walk to the hotel. The staff is amazing and so helpful with luggage and questions in general. Love this place!

I sure wish they had an elevator as I get older and find it harder to go up and down the stairs! But the stairs are all Mexican tile and there are handrails, so it's a pretty climb! Other than the stairs, NO complaints at all.

Hotel Lunata Our arrival in Cancun began with a different hotel that was truly disheartening; it was just too bad to commit to staying in. We went on Booking, and saw Hotel Lunata as an happy option, and decided to book it. We walked down 5th, found the hotel, and were greeted by a lovely entryway, and courtyard. We stepped up to reception, and were welcomed by Michelle, who is the absolute best representative a hotel could ever ask for. We were sweaty, hot, and were frazzled from the frustration of our other (disgusting) reserved hotel. She met us with charm, understanding, and calm. We explained what had happened, and asked if we could see the room, as we were now leery of all rooms in Cancun -LOL. We were pretty sure we were going to like it, as the courtyard to the hotel is wonderful. Well, we were NOT disappointed! The entire place has an old-world charm to it without being "old." Traditional settings, with comfort and ease at its heart. We booked the two-double-bed room called "Europa" (all the rooms in the hotel had names like this. "Bianca" or "Ophelia" as an example), and it was decorated in hacienda-style, but with modern comfort in mind. The air con was superb, as was the WiFi. It was also clean as can be. Our room was on the courtyard side, which was perfect, as you could walk in from the 5th avenue hustle and bustle (PLENTY of hustle), and not hear a thing. The double-sliders on the lovely balcony helped that quite a bit. We would imagine if you want more connection to the 5th Avenue vibe, booking a room on that side would be great, as you could stand on your balcony, and immerse yourself in the action a bit more. The beds are FIRM -which we both love, and the shower and bathroom were terrific. There is also a close-drying line in the shower, and soap and shampoo provided. The hotel has hot/cold water dispensers dotted around the grounds, and a lite breakfast served in the morning.

Honestly, nothing was bad about this place.

This was my 4th visit to Hotel Lunata in Playa del Carmen since 2002. On the surface, very little has changed over the years. In this case, that is a very good thing! Of course there has been some modernization in that time, such as very good WiFi for each room, however the warm and inviting room design, the friendly staff and the overall impression the hotel leaves have all not changed. We again had a very pleasant visit and were sad to leave. The breakfast is very basic with some cereals, tea, coffee and toast. It’s enough to get you going into the day, but it’s not a feast and is not the main focus of this boutique hotel. It is self-service in the Lunata natural garden, just like it was in 2002. We brought some fruits from the market and the staff offered to peel and cut the fruit for us. Fantastic service.

The only thing I can think of which would be a small improvement would be providing some juice for breakfast. This is definitely not a major shortcoming, however.

The place is very beautiful! I loved its style, the patio and the decoration, typical of the place. The colors are very consistent with the art of Frida Khalo. The place also has a location very close to the beach, restaurants and all the nightlife. From the balcony you can see the streets that make you party with the people.

Breakfast was very poor. They only offer a continental breakfast where there is only tea or coffee and some cookies. The price should include at least a fruit salad and a bread with ham and cheese.

Really can't say enough good things about this place. Would definitely stay here again. Staff was more than helpful. Michelle particularly offered so much in her recommendations. It seems she could read our moods particularly as to what we wanted to eat. The accommodations were clean and visually appealing. Location was great for walkability to everywhere we wanted to go, including the beach, scuba, local restaurants with good prices, and of course the shopping avenue.

Can't really find much to complain about. They offer a continental breakfast that isn't much to an American palate, but we weren't expecting that in the accommodation anyways. They were doing some construction on another room at the time we were there, but it was only during daytime hours when we were mostly gone and they did a good job keeping the mess and noise of that to a minimum.

Really nice and large room. Comfortable bed, nice patio, great location and pretty building. if you are using the hotel mainly as a place to lay your head and don’t need all the extra amenities like a pool and restaurant you couldn’t do much better for the price

It is right on the main street and noise bleeds into the rooms. Not terrible but noticeable. Also while the temperature was great the water pressure was pretty weak. Lastly wasn’t an issue for me personally but i didnt see an elevator so you do need to walk up a few stairs. All issues were minimal compared to the quality of the room in my opinion

The staff was amazing, they gave us great recommendations and advice and they were so friendly! The hotel was really cozy and lovely, the rooms were great, good size, clean and kind of charming. Definitely a plus that they offered a complimentary basic breakfast and had a cold and hot water dispenser The fridge in the room was a great thing to have for sure

The noise was a bit loud, but something you cannot avoid if you are staying in the middle of the 5th avenue (they had double layered windows in the balcony, but you could still hear the noise from the street)