The greeting on arrival from the concierge was exceptional. It made such a difference to our experience. The building is beautiful with so many different intriguing nooks and beautiful spaces. Many of the rooms have their own terrace as well as an extensive roof terrace area. Throughout there is lush tropical planting which makes a huge difference. The location is perfect. Having stayed in Riads many times in Marrakech this was our favourite location. Right in the heart of the best part of the souks, near the beautiful Secret Garden and yet still easy to reach from the taxi drop off point.

The only thing that was a bit disappointing was breakfast. The service was rather unwelcoming and the food rather dull. Pastries seemed a bit stale and the 'seasonal fruit salad' was just tiny bits of diced apple. We stayed at another hotel for a few days before this and their fruit salad was full of strawberries, mango and raspberries so it's obviously possible to get these fruit. This would not put us off coming here again as everything else about the place was exceptional

From the moment we arrived the staff couldn’t do enough to help us in any way possible. From the management to the waiting on staff everyone was polite and courteous throughout our stay making us feel truly at home. The location was perfect whilst inside the medina it was like an oasis of calm amongst the hustle and bustle outside. The decor was stunning and the facilities brilliant particularly the onsite spa. We will definitely be recommending the riad to anyone wanting to visit Marrakech and we are already planning a return trip

Nothing

It was a great location close to the Marrakech souk and within walking distance of many attractions. Coming back to the hotel gave us a feeling of instant calmness after the "madness" of Marrakech. We had a very spacious and lovely room with a huge bathroom. We loved the hotel bar and enjoyed some lovely Moroccan wine and great cocktails. All of the staff were fantastic and really friendly and helpful (Abdul x 2, Anouar and the cocktail maker in particular). We were here for New Year's Eve and had the most amazing evening, starting with wonderful canapés, Moroccan music and fabulous feast, dancing and saw the New Year in with Moroccan style, which we loved.

The only thing that could be improved, was to have a bigger selection at breakfast. Although we did have the best scrambled eggs (blurred eggs) of our holiday here, more choices would change this from amazing to absolutely amazing.

This is a beautiful little hotel in a very nice part of the Medina, it is perfectly situated so that you can dip in and out of the souks and easily visit the key attractions of Marrakech. The staff at Palais Khum were exceptional, very welcoming, friendly and helpful. We spent a week enjoying the sights of Marrakech and relaxing in the hotel.

There wasn't anything we didn't enjoy. In fact we were delighted that we chose Palais khum, because we did see a few other Riads in the Medina that we were glad we were not staying in!

The staff were exceptionally friendly, helpful, and going the extra mile to make our stay a fantastic experience. At the reception, i can name Marouan, Sofiane, and Bouchara. All very helpful. In the restaurant, I am happy to mention Anouar, a hard-working, super friendly employee, always there early before anybody else. Also, Said and Sofiane were fantastic. They were all multilingual, including perfect English and French. The location was very central, but the Riad is located in a small street and around an internal atrium, a bit like an oasis of peace.

We had booked the "Al-Bachar " suite. A beautiful suite, roomy with a Terrasse. Unfortunately, the terrasse was just above the restaurant where customers are allowed to smoke, and very often, we were subjected to "passive smoking." In addition, very often, there was a smell of sulphur (rotten eggs) emanating from downstairs. Also, they were sometimes playing loud music in the evening, howeverif we complained, they would turn it down. Despite this, I rated it a 10 as the wonderful staff made all the difference!

We stayed in room 7. It was an exceptional room with a private terrace and was like an Oasis in the middle of bustling Marrakech. The room was cleaned every day to the highest standard and it was a real charm to come back after the days excursions to such a warm place. The staff were excellent. The massage was excellent also. But you must stay in this room 7. We felt like the Sultans

The pool being open to the public as a walk in. I can understand why, but we had an experience of 2 backpackers come in strip off and jump into the pool. No shower even. Was off putting.

This is my second stay at the Palais Khum and I intend to bring my family next year. It’s a great location and a short walk into the souks. I was really pleased to see the same staff working in the riad and I felt safe as a solo traveller. Food in the restaurant is always good and the staff are attentive. My room on the roof terrace was great for the sunrises! I booked a hammam at the riad through reception - a little confusion on the date but they were able to fit me in. The hammam was wonderful and would highly recommend. I look forward to visiting again!

a truly exceptional experience in the heart of Marrakech. This charming boutique hotel effortlessly combines traditional Moroccan design with modern luxury. The rooms are beautifully appointed, featuring intricate tilework, rich fabrics, and plush furnishings, creating a serene and welcoming atmosphere. The highlight of the hotel is its stunning rooftop terrace, offering panoramic views of the city and the Atlas Mountains. The spa at Palais Khum is a hidden gem, offering a tranquil escape from the hustle and bustle of the medina. Guests can indulge in a variety of rejuvenating treatments, including traditional Hammam rituals, soothing massages, and facial therapies. The serene ambiance, paired with expert therapists, ensures a deeply relaxing experience. Whether you’re seeking relaxation or rejuvenation, the spa is the perfect complement to the luxury of this beautiful hotel.

I had an amazing stay at Palais Khum. This Ryad is a must do! Very well located in the Medina, yet super quiet and tranquil. Gorgeous rooms, I was lucky enough to enjoy an incredible upgrade to the royal suite (room 7) I felt like a queen of Saba. All the staff are really kind and professional. Zack took his time to show me all the rooms during my first visit in Marrakech and remembered me on my way back from Essaouira. Marouan is very professional and kind. I will come back for sure.

Nothing to dislike. Fantastic stay!

We liked the numerous common areas to relax and enjoy the Riad. The rooftop patio and pool area, the courtyard and restaurant are all so beautiful and very well maintained, including our beautiful room! In addition, the staff were really warm and welcoming (much appreciated when visiting a place like Marrakech). Stellar service! We loved visiting Palais Khum. Thank you.

The robes in the room were much appreciated but could be replaced.