The riad is really good in terms of authenticity and the service was great by Jamal during check in and the whole stay.

The room was near the sideways, so you can hear everything from people walking outside which doesn’t let you sleep well.

Enjoyed the stay, the staff were brilliant, friendly, helpful. The Riad is situated a short walk from the main square, Jemaa el Fna, with lots to see along the way!

If they had tea/cofee making facilities in the room, it would have been better for me personally, but only a very minor critisism

If you’re looking for an authentic traditional experience, this place is an absolute gem! 🏡✨ Right in the heart of Medina, it gives you the real vibe of the city - in less than 05 minutes you’re on main souk street. The atmosphere is warm & welcoming, the staff are super kind, and every morning starts with an amazing breakfast that hits just right! 🍽💛 If you want a stay that feels genuine & soulful, this is the spot! 🌿

This place speaks for itself- it offers an authentic, old-school experience that feels truly traditional. 🏡✨ If you’re after luxury and modern vibes, you'd be better off finding something outside the city walls. But if you want something genuine and rich in culture, this is the perfect spot! 🌿💯

cozy atmosphere, great care for details, amazing rooftop with lots of couches to chill out and watch the sunset. Really good breakfast, attentive staff. great location inside the medina, but just a couple streets of the chaos of the markets

I had to leave early on my last day (like 7:30am). so i asked the night before if i could have a coffee around 7 am (breakfast starts at 8am) and i was told that that was fine. next morning no one was around and everything was dark … no biggy, but you know not nice though. one other thing - two days after my stay I received a notification from booking that my stay had been canceled by the host because of no show … mmmm. well, i did show and paid cash for my stay (as requested). again no biggy, just a bit weird.

quiet and peaceful. big and clean room. friendly staff. excellent breakfast.

it was a little bit hard to find as many roads in the Medina are. could maybe have a few more signs to show where to go

Traditional riad setting, very peaceful and beautiful. Breakfast was lovely. Coffee was fantastic. Host and staff were incredibly helpful. The room and communal area were clean and tidy. Met wonderful fellow travellers. The location was excellent 👌 right in the centre of everything, shops, restaurants, gardens, and museums, close to the main road for taxi and transfers to pick up and drop off.

We didn't want to leave, we wanted to stay longer. We will be back.

When we first arrived, we had a problem because the payment was not withdrawn from our credit card because we booked the place through Booking. The hotel’s inability to receive payments through booking made us a desperate at the first stage. But then, after the problem was not caused by us, Ahmed from the staff did his best to help us. Apart from that, the breakfast of the hotel, the friendliness of the staff, especially Ahmed’s hospitality was extraordinary. The location of the hotel was also very central and we went everywhere on foot. We are travellers who like to walk, but we think everywhere was very close to each other. If I come to Marrakech again, I will stay at Riad Serenis for sure

Our family vacation at Riad Sérénis exceeded our expectations. It was our first time in Marrakech and, thanks to the friendly and absolutely supportive staff at the Riad, we felt at home immediately. They will help you with the location of attractions and book the best. tours around and everything you need to know to have your best experience in Marrakech❤️ Beautiful and Comfortable Stay, Clean Rooms, Delicious House Tea 24 hours a day🫶 Absolutely Recommended ‼️

I liked every moment of our vacation at Riad Sérénis‼️

The vibe is awesome inside (the pool, trees, relaxing music playing all the time), the staff is very helpful.

It’s very hard to find at first, the instructions given by riad is not clear as google maps shows incorrect place. We had to walk around for a long time and ask in other riads. Also staff doesn’t reply on booking.com although they are always sitting at reception desk.

The staff was very friendly and helpful-24hrs. Amazing pool, great breakfast. The initial impression was worrying but the staff made me feel comfortable. Having security personnel at the entrance of the lane made me feel comfortable at night. The location is amazing and walkable to all popular destinations.

Rooms were small, Castro phobic. You can hear noises. Considering Riads are old buildings that's how they will be I guess. The rooms were a bit mucky smelling, which we got used to.