The staff were wonderfully friendly and helped us plan trips to enjoy our time in Marrakech. The pool was excellent to cool down in after a hot morning and the rooftop terrace helped us dry off quickly. The team were fantastic with our kids as well

Money in Morocco is a constant challenge and at every turn there's someone trying to get more money out of you. Whilst we didn't experience that from the staff, the hotel policy converts EUR to Moroccan dirhams at 10.9 to 1 EUR regardless of the actual exchange rate (which was 10.5 at the time). As we couldn't pay in EUR we lost out on their bad exchange rate. So advice is to bring enough EUR to pay the hotel bill or you'll spend more on a bad conversion.

This is a lovely Riad to stay in Marrakesh! It’s a great size and feels like a calm and cool retreat while in the bustling city. The rooms are clean and comfortable and staff were so welcoming and friendly. Said and Rashid were wonderful, as well as the hammam and massage team! Breakfast every morning on the terrace is a peaceful, sunny start to the day. My friends and I went for the hammam and massage treatments on offer and it was an amazing part of our trip and we appreciated the convenience of experiencing them at our accommodation. The location is really convenient as well, super easy to explore the Medina and other spots. Thanks to the team at the Riad!

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An absolute gem, the Riad is lovely and the staff exceptional. Nothing was too much trouble, The welcome was warm, Rashid spent time with us to explain the city highlights and ensuring that we wouldn't get lost again in the labyrinth of Marrakech. Our room was comfortable, clean and spacious, Breakfast was filling, with cakes, pastries, pancakes, fresh orange juice, jams and Pekmez. The Riads location was perfect for exploring, though the traffic on the main road can be a little alarming, we soon got used to dodging mopeds and cycles on the little market streets. The beauty of Marrakech is that you spot something new on every turn. Thank you for hosting us on our holiday, we miss it already.

Leaving

It is exactly like the photos, maybe better! The rooms are comfortable, the staff is great! Breakfast has multiple styles of breads and pancakes, fruit, fresh squeezed OJ, coffee and tea. It is very close to the Medina but in a quiet neighborhood.

It was difficult to find. It might be easier to find if you drive to the Medina first and then click the directions link from the bookings.com app. Be sure not to arrive during the call to prayer. The cook who answered the door does not speak English and kept saying no to all of our questions. Just wait until the prayer is over. All of the men speak English and are very friendly. It was our favorite hotel stay in Morocco.

A really lovely Riad just outside the Medina which is nice after exploring the fun but noisy square and souks. The Manager/owner of the Riad was so welcoming to our family of 4, happy to help us with any extra requests in preparation for our flight the following day - he even had a baggage weight so we could check our luggage weights which was great. We had a nice big room - beds were really comfortable (not hard like they often can be in Morocco), and our bathroom was very spacious, complete with a big bath. Breakfast on the terrace was good with fresh fruit salad, juice, coffee/tra etc - kids loved the fresh pancakes. This was our second stay in Marrakech, previously staying inside the Medina but should we return we would choose this Riad again for comfort and service.

We enjoyed our stay here. We were warmly greeted by Rasheed upon arrival and offered tea and biscuits. We travelled with our baby and staff had already kindly set up a crib for our son. The Raid is located in a central location making it easy to walk to local sites. That said, it was tough to get to the parking lot due to construction so we had to walk about 15mins with luggage. The room itself was pleasant, similar to the images online. However the sheets were a bit dirty upon arrival but changed the next day. I read reviews with concerns about the room being a bit chilly and our first night was absolutely freezing, so cold that we looked into buying a space heater. Given the reviews, I assumed this was just how the stay was going to be. However, I mentioned our concerns to staff & they helped us set up the heat/cooling system & the temperature for the rest of the stay was perfect. Breakfast included in the stay was delicious and all staff were lovely. Would stay here again.

A wonderful welcome from the team with local biscuits and mint tea as we sat in the cosy nook taking in the beauty of the riad. The room was spotless and so inviting and the air con was perfect after a hot day looking around Marrakech. The pool is amazing and just what you need after a hot day, it's great for a cool dip. The riad is beautiful and a haven of peace and tranquility from the business and noise of the streets of Marrakech. The staff were so helpful and kind. We were a family of 4, two adults and two 7 year olds. The riad is walking distance to the nearby sights.

We were a family of 4. Rooms were a good size and nice and clean. Very friendly and helpful staff who gave us complementary tea and were very nice. Breakfast was excellent, tea, coffee, and Moroccan food and fruits. Very relaxing place and right in the middle of everything , such a good location. They will also organise airport transfers, and they minded our luggage for pretty much the whole day on our last day. 12.30pm check out is great

The Riad Ciel d'Orient was an oasis for me and my wife. Start with the very warm and friendly staff who went out of their way to help us with any of our needs/requests. They made us feel like family the whole time during our week-long stay. Thanks to Said, Rashid, Abdelwahab, and the wonderfully friendly breakfast chefs who prepared our delicious morning meals. Next, the Riad is very well-situated on the edge of the medina, close to everything, within easy walking distance. Finally, the rooms were clean, easily big enough for two people, and everything worked. We couldn't have imagined a better place to stay. Definitely a 10 out of 10. Would highly recommend to anyone heading to Marrakech.

I can't think of anything.

The staff were so friendly. The food was amazing. I'm glad the hotel contacted us to arrange dinner for the night we arrived. Great tagine and breakfast excellent too. We liked the location. Loved the terrace for a bit of relaxing, coffee, sunshine.

The room felt a bit exposed at night as we could hear people coming in late at night, twice trying to get into our room.