Everything was perfect from start to finish. From day one the staff was exceptional. They organised a taxi to pick us up from the airport as we arrived very late and we even had someone waiting to escort us the last meters through the old town which is inaccessible for cars. Throughout the stay the staff was incredibly helpful and friendly, exceeding expectations. They gave us recommendations, ordered local transport, booked restaurants and even served early breakfast for us when we had a bus to catch. The riad itself is very beautifully decorated, the rooms exactly match the descriptions. Breakfast on the terrace was very nice too and the dinner they serve in the riad is delicious. Location is great for visiting all the main attractions of Marrakech. Couldn't have stayed at a better riad for our vacation!

I don't think I have enough words or the ability to explain just how wonderful our stay at Riad Karmela was. The whole time I was there I felt like I was at home, nothing was ever a problem and we were treated with the utmost respect and care. It became almost like a sanctuary after our days of exploring, to come back to. The courtyard was peaceful and my favourite place to relax. With regards to general feedback, the check in process was smooth. We were offered many options of excursions and we were able to have an amazing traditional Hammam experience within the Riad itself, which was very convenient. Breakfast every morning had plenty of varieties. There was always food and drinks available, and we had some delicious food both at lunch and dinner. Huge compliments to the chef! At dinner time there was sometimes a guitarist who was very pleasant to listen to. Our room was spacious and traditional and always cleaned. They ensured that my friend and I were safe (being two young girls) and escorted us to and from taxi's at night-time (a grateful mention to Ibrahim who did this for us many times), as well as arranging taxi's for us. They were patient with our requests and nothing was ever an inconvenience for them. The location was amazing as it was a very short walk to the main square and surrounded by souks. The thing that struck me the most about the staff was that they were always smiling and they had this warm energy about them which makes the Riad feel like a home. Fatima who works at the front desk is a wonderful person. She was so thoughtful and kind and she gave us many suggestions on places to eat and see. She is an asset to the Riad. The other staff members Majid, Amine, Mohammed and Hakim to name a few were allcaring and went above and beyond to make us have a good time and to help us feel comfortable at all times. I can't say thank you enough to them. They are all incredibly hard-working and humble people.

Fabulous Riad! It is actually 3 properties with so many beautiful spaces to relax, 3 rooftop plunge pools, 1 larger indoor pool with chaise lounge chairs scattered over the many terrace levels. Entire staff were so friendly making us feel very welcome. Mohammed’s energy was amazing and always asking what we might need. From our arrival where we were met by a guide/wagon for our luggage to arranging our tuk-tuk on the way out, everything was taken care of. The food we had during our stay was so good with many choices at breakfast. We opted to take book 2 dinners at the riad and both meals were delicious, service outstanding & live music on weekends was just icing on the top! Rooms were beautiful with large bathrooms. Absolutely recommend staying here!

Our only comment would be for the mattresses to be firmer.

Plenty of space in the room plus a private terrace on the roof of the room and a terrace in front of the room - kind of cool. Rustic feel to everything. Quiet. Food was good. Very nice place.

They seem unable to remember anything. We were told that we should arrange the transport from the airport through them. So we asked for it using 3 different channels (booking, email and something else). But nothing was organized and when we called from the airport it was like: huh? you asked? really? Same happened next day to our friends. And when we asked for a guided trip for the next day, they forgot about it as well. On the good side, they try to fix things quickly.

It was like a dream to come into the Riad from the noisy, narrow and crowded streets in the medina. we were satisfied with the staff-nice and helpful First day we took a 4 hours guided tour in the medina with the excellent guide Abdou it was worth the money We travelled by car to Essouira, Imlil and Ouzoud waterfalls. We were happy to have the very nice driver Simo on all trips. He told us a lot of Maroco and the places we passed and visited/Gunnar from Sweden

The staff went above and beyond - so attentive. Fabulous location for wandering around The Medina itself and transfers for day trips. All food very good quality. Such a calm and beautiful oasis away from the hustle and bustle of the streets. Relaxing on the sun terrace - so peaceful.

The only negative point was the airport transfer on day 1. I think we got through the airport far quicker than is normal so our driver appeared to be late and then didn't have a placard with the Riad Karmela name. Our phones weren't working to call the Riad so we asked a very helpful Club Med agent to help and he connected us with our driver. This did all take almost an hour so ensure you have a working sim on landing as once out of the airport, they don't let you back in for the Wi-Fi.

Riad Karmela was great! The staff were excellent and were always available. we were staying in the mini princess 3 room riad. Breakfast was very good each morning pick up and drop off at the airport was also very convenient Walking distance to most places as well

I think this is just becuase it is morocco but things were a bit dusty! Also we were not expecting it but our riad also had a kitchen in the ground floor which was accesssed by the staff on a regualr basis. This meant that we didnt have 100% privacy during our stay there but to be honest the staff were not really in our way.

Our stay at Riad Karmela was truly exceptional. From the moment we arrived, the service was outstanding, with Joel leading the way in making us feel welcome and cared for. His professionalism, kindness, and attention to detail made our experience unforgettable. The riad itself is stunning, with beautifully decorated rooms that perfectly capture the charm of Moroccan culture. The lounges and communal spaces offer a peaceful retreat after a day exploring the vibrant streets of Marrakech. Everything about Riad Karmela exceeded our expectations. It's an oasis of calm, blending luxury with an authentic Moroccan experience. For anyone visiting Marrakech, staying at Riad Karmela is a must. We couldn’t have asked for a better place to stay and can't wait to return ! Alemmaya Abebe

Very traditional Riad, beautiful surroundings Reception staff were very helpful Rooms were lovely, we had a suite which was a great size and had lovely furniture The location could be a bit tricky to find so I would recommend using the hotels transfers. You can easily walk to the main square in about 20 mins....you will need a maps app! We didn't eat at the hotel this time but have stayed before and the food was good.

The breakfast buffet is okay, somedays it was quite sparse and not refilled quickly. However there is a good selection

We loved staying in the heart of the Medina and the riad provided an authentic glimpse of life in Morocco. The staff were exceptional especially Amine and Akim who went out of their way to make sure that our stay was pleasant. The daily breakfast on the rooftop terrace was good and offered a large variety of choices.

A function of the building style meant that our room was quite small and one of the sleeping areas did not have a door or a window.