Everything was perfect from start to finish. From day one the staff was exceptional. They organised a taxi to pick us up from the airport as we arrived very late and we even had someone waiting to escort us the last meters through the old town which is inaccessible for cars. Throughout the stay the staff was incredibly helpful and friendly, exceeding expectations. They gave us recommendations, ordered local transport, booked restaurants and even served early breakfast for us when we had a bus to catch. The riad itself is very beautifully decorated, the rooms exactly match the descriptions. Breakfast on the terrace was very nice too and the dinner they serve in the riad is delicious. Location is great for visiting all the main attractions of Marrakech. Couldn't have stayed at a better riad for our vacation!

Our stay at Riad Karmela was, without a doubt, a five-star experience, primarily due to the incredible team and the breathtaking beauty of this historic riad. From the moment we stepped inside, we were enveloped in genuine Moroccan hospitality that made our trip truly unforgettable. The heart and soul of Riad Karmela are its staff. I must begin by highlighting Mohammed; what a truly great person he is. His smile was constant and genuinely warm, and he consistently went above and beyond to ensure our comfort and offer assistance with such a pleasant demeanor. He is a real gem. Following closely in their exceptional service were Amin and Ayoub, who were always ready with helpful advice, a friendly chat, or assistance with any request – nothing was too much trouble. The warmth extended throughout the riad. Lobnah and Nora, along with all the other wonderful ladies at the breakfast buffet, started each day with a delightful spread and even more delightful smiles and attentive service. The front desk staff were a bastion of helpfulness, with a special mention to Saeed, who was fantastic in organizing excursions and providing local insights. And one cannot forget the meticulous care taken by the ladies cleaning the rooms. Every day, we returned to a perfectly clean, fresh, and beautifully presented room – a testament to their hard work and attention to detail. Beyond the exceptional service, Riad Karmela itself is a stunning example of historic Moroccan architecture. The intricate tilework, peaceful courtyards with their gentle fountains, and beautifully decorated common areas transport you to another era. Every corner reveals a new detail to admire, creating an atmosphere of tranquility and authentic charm amidst the vibrant energy of the Medina. If you are looking for an authentic Marrakech experience with unparalleled service and a truly beautiful historic setting, look no further than Riad Karmela.

I don't think I have enough words or the ability to explain just how wonderful our stay at Riad Karmela was. The whole time I was there I felt like I was at home, nothing was ever a problem and we were treated with the utmost respect and care. It became almost like a sanctuary after our days of exploring, to come back to. The courtyard was peaceful and my favourite place to relax. With regards to general feedback, the check in process was smooth. We were offered many options of excursions and we were able to have an amazing traditional Hammam experience within the Riad itself, which was very convenient. Breakfast every morning had plenty of varieties. There was always food and drinks available, and we had some delicious food both at lunch and dinner. Huge compliments to the chef! At dinner time there was sometimes a guitarist who was very pleasant to listen to. Our room was spacious and traditional and always cleaned. They ensured that my friend and I were safe (being two young girls) and escorted us to and from taxi's at night-time (a grateful mention to Ibrahim who did this for us many times), as well as arranging taxi's for us. They were patient with our requests and nothing was ever an inconvenience for them. The location was amazing as it was a very short walk to the main square and surrounded by souks. The thing that struck me the most about the staff was that they were always smiling and they had this warm energy about them which makes the Riad feel like a home. Fatima who works at the front desk is a wonderful person. She was so thoughtful and kind and she gave us many suggestions on places to eat and see. She is an asset to the Riad. The other staff members Majid, Amine, Mohammed and Hakim to name a few were allcaring and went above and beyond to make us have a good time and to help us feel comfortable at all times. I can't say thank you enough to them. They are all incredibly hard-working and humble people.

Fabulous Riad! It is actually 3 properties with so many beautiful spaces to relax, 3 rooftop plunge pools, 1 larger indoor pool with chaise lounge chairs scattered over the many terrace levels. Entire staff were so friendly making us feel very welcome. Mohammed’s energy was amazing and always asking what we might need. From our arrival where we were met by a guide/wagon for our luggage to arranging our tuk-tuk on the way out, everything was taken care of. The food we had during our stay was so good with many choices at breakfast. We opted to take book 2 dinners at the riad and both meals were delicious, service outstanding & live music on weekends was just icing on the top! Rooms were beautiful with large bathrooms. Absolutely recommend staying here!

Our only comment would be for the mattresses to be firmer.

Plenty of space in the room plus a private terrace on the roof of the room and a terrace in front of the room - kind of cool. Rustic feel to everything. Quiet. Food was good. Very nice place.

They seem unable to remember anything. We were told that we should arrange the transport from the airport through them. So we asked for it using 3 different channels (booking, email and something else). But nothing was organized and when we called from the airport it was like: huh? you asked? really? Same happened next day to our friends. And when we asked for a guided trip for the next day, they forgot about it as well. On the good side, they try to fix things quickly.

It was like a dream to come into the Riad from the noisy, narrow and crowded streets in the medina. we were satisfied with the staff-nice and helpful First day we took a 4 hours guided tour in the medina with the excellent guide Abdou it was worth the money We travelled by car to Essouira, Imlil and Ouzoud waterfalls. We were happy to have the very nice driver Simo on all trips. He told us a lot of Maroco and the places we passed and visited/Gunnar from Sweden

The staff went above and beyond - so attentive. Fabulous location for wandering around The Medina itself and transfers for day trips. All food very good quality. Such a calm and beautiful oasis away from the hustle and bustle of the streets. Relaxing on the sun terrace - so peaceful.

The only negative point was the airport transfer on day 1. I think we got through the airport far quicker than is normal so our driver appeared to be late and then didn't have a placard with the Riad Karmela name. Our phones weren't working to call the Riad so we asked a very helpful Club Med agent to help and he connected us with our driver. This did all take almost an hour so ensure you have a working sim on landing as once out of the airport, they don't let you back in for the Wi-Fi.

Our stay at Riad Karmela was truly exceptional. From the moment we arrived, the service was outstanding, with Joel leading the way in making us feel welcome and cared for. His professionalism, kindness, and attention to detail made our experience unforgettable. The riad itself is stunning, with beautifully decorated rooms that perfectly capture the charm of Moroccan culture. The lounges and communal spaces offer a peaceful retreat after a day exploring the vibrant streets of Marrakech. Everything about Riad Karmela exceeded our expectations. It's an oasis of calm, blending luxury with an authentic Moroccan experience. For anyone visiting Marrakech, staying at Riad Karmela is a must. We couldn’t have asked for a better place to stay and can't wait to return ! Alemmaya Abebe

Riad Karmela was great! The staff were excellent and were always available. we were staying in the mini princess 3 room riad. Breakfast was very good each morning pick up and drop off at the airport was also very convenient Walking distance to most places as well

I think this is just becuase it is morocco but things were a bit dusty! Also we were not expecting it but our riad also had a kitchen in the ground floor which was accesssed by the staff on a regualr basis. This meant that we didnt have 100% privacy during our stay there but to be honest the staff were not really in our way.

Exceptional riad in a lovely authentic part of Marrakech, our room with balcony onto courtyard was so beautiful! Great breakfast with lots to choose from, walkable location, staff were outstanding, kind and friendly, special thanks to Said who made us feel so welcome, nothing was too much trouble. We had the most perfect few days in Marrakech, we love Morocco, but now we love it even more, we can't wait to be back, thank you Raid Karmela for a wonderful stay!