The building is a typical Moroccan Riad. Really interesting architecture and very nicely laid out. Our room was a good size with a large shower room. Lovely shampoo and shower gel. The room (no 2) was on the ground floor and we had the patio and pool right outside our door. The pool was very refreshing after a day of sightseeing. Breakfast on the terrace was really good. A lot of choice and always served with a smile! Dinner at the main Riad Karmela was excellent, very reasonable and super tasty. I won't name names in case I forget someone but the whole Riad Zineb team deserve a huge thank you for looking after us so well. Sarah and Lorna

Nothing to dislike but a mini fridge would be great. Also more mature and less able travellers be aware there are a lot of steps to the terrace and they are quite steep. I am well into my 70s and did manage them……slowly!

Beautiful riad, great location in the middle of the medina with easy access to all important parts of the city. So authentic yet modern. Very nice breakfast on the rooftop terrasse of Zineb riad and also tasty dinner on the rooftop terrasse (with live music) of the next door sister riad of Karmella. We were lucky to have two beautiful rooms right by the pool. The staff organised all practical details like transportation and guide and excursions.

Nothing

The location was absolutely perfect! Close walking distance to the Souk Market and the main square. Staff at the main reception(Riad Karmela) is one minute walk from the Zineb and are always available. Pre booking TokTok is easy and convenient from the Karmela main desk. Ability to change or get Dirhams on site is worth everything, bank machines are limited in square, often run out of money and there are huge lines…this was a top tier benefit. We are a family of 5, so we were staying in our own little apartment with a large bathroom, a room with two twin beds and another larger room with a king bed and another twin. It was perfect. At the Zineb we were looked after by two exceptional young individuals Doha and Omar; their warmth and caring for us was second to none, they spent time with us, making sure we were always looked after, they are beautiful souls and I wish them well always.

Nothing,

The staff were so lovely and accommodating the rooms themselves were stunning! On arrival we were welcomed with Moroccan Tea and biscuits and were give a map and information about places of interest and the best ways to get there. The location was just so convenient. We had a late flights and they were able to accommodate a late check-in out. I look forward to returning soon.

Na

I loved everything about it. The staff were exceptionally helpful, dinner at Karmela delicious and breakfast at Zineb excellent with so much choice and nice to sit up on the roof terrace. Bedroom we had was incredible, big and comfortable. And most of all, the place was so quiet that you wouldn't believe you were in Marrakech.

Nothing could have been improved as far as I was concerned.

Location was perfect, easily walked to everywhere we needed. Shop owners always happy to help if we got lost. The Riad was a calm and beautiful oasis where you would ALWAYS get a great welcome and any help you needed. The sound of birds and beautiful plants and trees, plus a couple of little tortoises! Treatments were a bonus as I hadn't realised they did those as well. Also though we planned to eat out in the Medina most days, after a day travelling we really enjoyed our relaxed evening on the roof terrace with a musician and delicious tagine, would do that more next time. As I said I liked everything.

Nothing

Very nice authentic, clean and comfortable, on suite are very good. Good service.

Nothing much to like, not sure if location needs a bit a walk for people who have mobility difficulties.

Riad Zinep is a lovely Riad in the middle of the Medina. It has a wonderful designed backyard with a pool and a big Rooftop, with cozy sunbeds for tanning. We booked with breakfast and were delighted by the many fresh fruits and Moroccan baking specialties. Very very tasty! Also the waiters were very friendly and courteous. Our room was also facing the courtyard, as is common in riads. Very clean with traditional furnishings. We especially liked that we could feel very safe thanks to Hamza the security and he was also always there for us when we had questions. Thank you very much!

nichts

The whole experience of staying at this group of riads (Karmela, Princess Karmela and Zineb) was excellent from start to finish. The welcome was lovely with mint tea and biscuits offered to me on arrival, the late night dinner the chef made for me despite my arrival after serving hours, the beautiful decor of the riads and the unique features of each of them, the friendly staff and their good humour. Everyone had time to chat to us and offer suggestions for what to see and do in Marrakech. If you want to experience living in the old medina, down winding souks where cats lounge around, small shops entice you with their wares, and Marrakech citizens go about their daily business, this is the place for you. It is tricky to find if you are completely new to the city but if you arrange a taxi transfer through the riad the driver will drop you off in a nearby square and someone from the riad will meet you and take you the short walk to the entrance. Just to add, I was quite a complicated guest, as I had family arriving to join me on different days and many food/taxi/room requests but the staff were very accommodating and nothing was too much effort for them. A special mention to Joel and Amine who deducted the cost of one night for me because some family members arrived a day late, many thank you guys!

Nothing at all! I just wish I had more time in Marrakech to use the hammam in Riad Princess Karmela and enjoy the roof top in Riad Zineb. Next time!

The riad was amazing - huge and beautiful room, always clean, access to both swimming pool and jacuzzi which is great when there are 40 degrees outside. But what really made the difference is the staff, they were all so polite, friendly and helpful. Fatima, Amine, and Aymen, you guys are amazing!