Our stay at Riad Karmela Princesse was absolutely fantastic and completely made our stay in Marrakech! We were a group of 4 friends and booked a family suite. I messaged the Riad in advance and asked for 4 separate beds. All communication with the Riad was promptly replied to. The information email from the Riad we received at the time of booking was really helpful, we used the Riad for transfers from and to the airport, there's no way we would have found our way there without their transfer. Our room was perfect, Riad Karmela and Karmela Princesse are absolutely stunning. We ate there on the first night and it was one of our best meals of our stay. Breakfast was fab too. The staff honestly cannot do enough for you, thank you to Mohamed, Hakim and Majid and all the staff at both Riads they really did make our stay so special.

We loved everything about our stay!

The property provided excellent hospitality for the duration of our stay. The staff accommodated us in every way possible, providing information, looking after our needs and the food and ambience was excellent. The location of the property is exceptional, just two minutes walk from the medina. The property is kept to an exceptionally high standard, very clean and constantly maintained. Our room was fantastic and cleaned every day. There is a nice terrace to take in some sunshine on the rooftop. The staff are very helpful and even arranged a taxi to the nightclub. Overall we would highly recommend, the staff and host couldn’t do enough for us. Well done 😀

Nothing

The reception and general service from the Karmela Princesse was outstanding. From the second we walked through the doors until we left, nothing was too much trouble In fact it starts from when you book... I urge you to take their suggestion of booking transfers direct with them. You'll be glad you did. Food is delicious, the atmosphere calming, the spa is outstanding! The information and guidance is available if you need it. The location is superb The only marginal negative for us were the ladies serving breakfast We seemed to be an inconvenience to them. We are not fussy, rude or high maintenance, in fact I would say we're really quite chilled but basic questions like 'are there any more plates please' were met with frowns and brusque tone. Not sure if this was because we were English speaking as other guests didn't seem to receive the same treatment. This certainly wouldn't stop us from returning to this absolute gem of a riad. I can't imagine this service and atmosphere could be beaten anywhere in Marrakech. If you're considering staying somewhere other than here, it will be your loss Thanks to all the team at Karmela for ensuring our break was amazing x

Breakfast service (attitude) was lacking. Choice of food was great

Excellent staff, most including Fathima, were very nice. Very welcoming and polite. Good breakfast. Close to Square (walking distance). We enjoyed sitting in the terrace in the evenings. Breakfast i the terrace was very enjoyable. Over all, very relaxing and comfortable stay.

As soon as you walk out, it's busy street and needs to be careful while walking along the street (with two wheelers running fast). However, after the first day, we started enjoying walking along the small streets and makes us feel very authentic

The location was wonderful, although it would be difficult to find on your own. Be sure to avail of the Riad's driver to get you there the first day. This is one of the only hotels that serves alcohol--a huge plus for us.

We loved our stay. The owner and his female assistant at the desk in the Princesse were the only two staff members that seemed aloof and not particularly friendly. Breakfasts were okay, not great.

really delicious food - both breakfast and the dinner. The breakfast was very varied, in retrospect it was really the best we had in Marocco. Also the dinner was top notch. We also liked the room decorations. Also, Riad Karmella is the best choice for first time travellers - the staff was very friendly and could speak very good English. Importantly, upon arrival we received all the important information to get around the city including the map.

It was a bit stuffy in the rooms so we had to use the AC or open the windows/doors.

The Road is in a great location easy to walk to the Medina and Square. Nothing was too much trouble for the staff always cheery and helpful. The property felt very safe The facilities are really charming and hold a great deal of authentic charm we especially like the roof terrace and plunge pool at the end of a busy day. We are in the restaurant and found the food very nice and due to time of year could sit outside

Nothing

Location was perfect for us once we found our bearings. All the staff were so helpful and kind, even taking us to a nearby cafe on our first day for lunch. We felt very cared for and well looked after. There was a good selection at breakfast and omelettes made on request. The Karmela was an oasis of calm and tranquility, our room was lovely with its own roof terrace.

The staff were absolutely terrific. Kind, friendly. The rhiad is a haven of peace. All questions answered. Absolutely delightful. Very attentive. Would not hesitate to return.and recommend to friends.

Our last night was disrupted by late night noise from children upstairs. We complained and the reception staff told parents. It continued for a little longer. Not the rhiads fault. But very frustrating at the time.

Location is great as close to the square and the souks. You can book your activities directly with the riad if that's your preference. The hospitality is second to none. Great staff that are attentive and aim to make your stay as enjoyable as possible!