From the moment walked in we felt like at home with the smiling and very polite staff. As we were there just before Xmas all was absolutely amazing 🎄 Brilliant location, easy to find by car with huge secure car park and only few stops on public transport to town centre (2 minutes walking distance to the stop). Room was clean, modern, comfortable and spacious! Staff was superb! We will definitely be back!!! Strongly recommend 💝 Happy New Year!

Location was ideal to catch the tram into town and other local areas. The bed was comfortable and rooms spacious.

Any issues reported to staff was not taken seriously and they didn't really do anything about it including tvs being down for 3 days (wasn't an issue for us as we were out but a friend who was poorly and had to stay at the hotel to recover didn't have it) and there was a perfume launch in the bar downstairs one might and the noise was vibrating the room till midnight. Staff didn't care. Spa and pool facilities were expensive and not accessible all the time. Needed flip flops which was not mentioned to us before arrival and were expensive to buy

The hotel was close to the metro and tram stations, which was very convenient. The breakfast buffet was very decent, not to mention the bacon strips, which were very bad—bonus points for the wonderful omelets served by the kitchen. The overall experience was fine. The staff was very friendly.

I was informed only upon arrival that there needs to be a 200EUR refundable deposit paid.

Everything! :) From the moment we checked in we we greeted by a lovely gentleman at the reception who assisted us, gave us some useful information and accommodated our preferences! Overall, staff was very nice, kind and friendly! Beds were very comfortable. We used the Hotel Spa facilities and we were inpressed of the choices we had of different saunas, pool, steam room and relaxation rooms. We booked our stay with breakfast included and that was such a good value for money! Breakfast was excellent and there was a wide range of itwms to chose from. Cleaningnes was impeccable! We loved the hotel design and we also experienced the Bar/Lounge on a Saturday evening after returning from our city stroll, where we were pleasantly surprised to find a live DJ, nice music and great ambience and vibe around. The place was quite lively and vibrant.

The only minor downside we experienced was our second breakfast, where available clean plates were difficult to find and someitems were finished and chefs seemed to struggle replacing everything. However this did not affect our stay or overall impression with everything. It is just a small thing to maybe be considered for the future guests. Nevertheless, we would like to pass our compliments to the chefs and to management for providing delicious food and such a wide range of items to chose from!

it was clean and the room was spacious. there were no standard rooms available when we got there (even though we booked one), so they upgraded us for free to a deluxe one! staff seemed friendly too and it’s easy to reach the city centre by metro. takes around half an hour

Walls were fairly thin, but I guess whether or not that’s a problem depends on your neighbours. smoking inside is prohibited but a lot of people don’t care. we could tell by the amount of smoke detector alarms going off :| (can be quite disturbing if it’s in the middle of the night) food in the hotel itself was pricey as well

I really enjoyed the ambience and found the hotel staff to be incredibly helpful with everything I needed. My check-in process was seamless, and when I requested a late check-out, the reception team was more than happy to accommodate me. The spa facilities were delightful, and I had an excellent massage from Kimberly—she was fantastic! I also loved the atmosphere at the Monzo restaurant.

The restaurant was quite bustling on Sunday because of the high tea festivities. I ordered a salad, but unfortunately, I received the wrong one. When I mentioned this to the waiter, she took the plate back to the kitchen. However, the chef returned the same salad, just switched to a different plate, and added a bit of avocado on top to make it look like the one I had requested. I found that both amusing and a bit sneaky.

Wonderful Stay! I had a fantastic experience at this hotel. The property is modern, clean, and located in a convenient spot, making it easy to explore the area. The amenities were excellent, particularly the bar, which was a real highlight. The bar staff were amazing, and the drinks and simple food options were delightful. The parking was very handy and made my stay even more hassle-free. While most of the staff were friendly and professional, a special mention goes to Patrick, the manager, who was exceptionally nice and made us feel very welcome. Overall, a great stay, and I would happily return. Highly recommend!

Disappointing Spa Experience We chose this hotel for a relaxing and chilled getaway, hoping to enjoy the spa facilities. Unfortunately, upon arrival, we were disappointed to find a notice in the lift advising that parts of the spa were closed due to refurbishment or repairs. This was not mentioned when we booked just a week prior, nor was there any information on the hotel’s website. While the rest of the hotel was pleasant, this lack of transparency about the spa was frustrating and dampened our experience. Better communication regarding facility availability would have made a big difference.

We stayed in a triple room which was lovely and big. My children loved the spa pool (I paid E19 once per stay to use, children didn't need to pay plus E8 for compulsory flipflops). Children are only allowed in until midday but that was plenty of time for us. Metro and Trams were both within walking distance.

The noise from the bar was so loud on the first night that it woke me up but we were moved up 2 floors without question the next day. Some of the breakfast items seem to run out quickly at times. My coffee pods weren't replenished in the room but i was able to get some from reception.

Good mattress, softer pillows upon request, clean, silent rooms, strong hairdryer, good breakfast, friendly staff, nice spa area (with addtl payment), close to Metro station (2 min walk) - so easy to reach any point in the city easily, safe city area

The hotel shall have soft pillows by default, in the room. Not only if you ask for. Bathroom sink hand soap bottle is installed too high and not easy to use. Automatic lighting in the bathroom - not friendly in case you take a longer shower you remain in the dark + iv you go to the bathroom by night, light turns on automatically and your sleep mood takes a hit. Heating in one of the rooms didn't work above 21 degrees Celsius and we had to use an extra electric ventilator heater they provided, all night to stay warm.

The service from Claudia (Not sure about her name but she was from Porto and working at reception) was excellent. 10 out of 10. She was very proactive, helpful, with an smile on her face she sorted out all my questions and concerns. The hotel was nice, the minibar is always a plus as allows you to have your own drinks / food in the room. It is very well connected with the possibility of renting a bike. 24 / 7 possibility of buying drinks / snacks from reception. Finally, the SPA. I had the possibility of using it for just €12 for the whole of my stay. Great experience and I will definitely be back next year and will request the exact same room.

Breakfast was very average for the money. The lift was a bit slow sometimes.