It was a nice day, clean comfortable room, good area, we only face a problem with the sink. The room has a very nice view The lady on the front desk was very welcoming and friendly and showed us a city map. It was very helpful

1. The sink problem was annoying. 2. Ticket affording. they told us they can book us tickets for a museum. we asked and reminded them many times but they didn't. it was a little bit sad because we depended on what they say. 3. Yes it was nice stay but the overall price was a bit high considering 2 nights + a winter season wasn’t crowded with tourists.

The hotel itself is pretty good. It’s very beautiful. It’s kind of like old style. There are a few problems that our beds were a bit wet and that there is no Internet in there and it’s hard to get because usually like hotels actually have Internet like their own, so everything was very good. The room is very clean. The price is pretty good. I mean it’s just you know it matches the price and the so everything was perfect. We enjoyed the stay

There is no Internet and the beds are a bit wet

Fabulous grand hotel building. Excellently renovated some time ago. VERY reasonable pricing. Great wine choices in the “treasures” part of the wine list.

There seems to be some crazy cost cutting going on. The toilet paper is cheaper than on the French autoroute. The water pressure is dialed down to the bare minimum for a shower. The bar upstairs is closed at night. There is no gastronomic restaurant. The staff (excluding some in the restaurant) are super young / inexperienced

We loved the rooms, the reception staff was wonderful, and the property was beautiful.

We tried getting spa treatments in advance but no one replied. There was no one down at the spa when we went down to book directly and the facility didn’t seem up to standards. Other then that it was a wonderful stay.

Location and the tram availability were exceptional. Very easy to get around the city. Breakfast was very good and the staff was very friendly. Would recommend this hotel to family and friends.

Nothing

Glorious place, great spa, beautiful bathrooms, good breakfast, friendly staff

A few niggles: -very slightly understaffed? -steam bath in the spa needs some essential oils or maintenance? -power points should be on both sides of the bed? -mixup with our bag when we arrived, 20 minute wait for it to be brought up? -inclusive breakfasts should be available to be brought to the room for a tray charge?

beautiful hotel with an amazing spa and pool. the staff was very helpful and the rooms are quiet large.

the bed isn’t very comfortable.

Breakfast - great service, excellent choice of food on smorgasbord. Location - walked to most parts of town, right on the canal. Such a pretty spot. Room - absolutely beautiful. There were stairs in our room which we did not know about and were difficult to manage as we are older. We should have been given a choice of stairs/no stairs or at least have had it mentioned at check-in.

Stairs in room.

Friendly staff and excellent service.

The Chromecast service in the room did not work, but this was true for the whole hotel due to a problem with the service provider.

Fantastic hotel! Such attention to details, warm extremely professional staff, everyone from front-desk, restaurants, consierge, pool, and House-keeping! A really special and great experience for the whole family! (Have to mention the quality and service in the bar and that the hotel was very neatly decorated for Christmas!) We will come back and never search for another hotel in Amsterdam! Thank you!

Nothing to dislike.