A great experience! Very good and new hotel with very nice lobby with free fruits, water and soda. Great place to sit and relax. Very comfortable and clean rooms. Amazing, welcoming and fiendly staff. There is even a very nice bakery next door. Highly recommend.

The only issue is location... about 25 minute walk from the center. We did not mind. You can take the metro that is 1 minute walk from the hotel.

The hotel has a metro station nearby with good connections to the city center, the central station and the airport. Our room was quiet and had a very big and comfortable double bed. In the morning up to 11 am we were welcomed by a very tasty breakfast with all our favourites including freshly squeezed orange juice. So the major checkboxes for a pleasant city trip are ticked: Good Location, sleeping well and getting energy to explore.

The room has all the smart features (colorfull dimmable lights, shades, climate control) which are managed with a small tablet in the room . However, the wake-up time of this device is rather slow, so simply switching on the bathroom light during the night can be quite an action. Since the bed is surrounded by walls on three sides, it can also be quite a challenge for one sleeper to step over the other to see the bathroom during the night.

The location is fabulous. The staff are welcoming and so friendly and helped with any questions we had. The foyer is so cool and the breakfast is truly fabulous. As someone who is lactose intolerant, I was thrilled with the large choice of alternative milks and the coconut yoghurt on offer. The room was great with extremely comfortable bed and perfect black out blinds and air conditioning. We slept incredibly well. The bathroom also has everything one would need.

The only thing I would point out, is that even in a King sized room you do need to crawl into the bed from the bottom as there is no gap on either side of the bed. This wasn't a problem for us but it may be for some people.

The hotel is conveniently located near the metro and is very close to the city center. We stayed in a room with a street view, which was both gorgeous and surprisingly quiet. The bed was incredibly comfortable, and I was impressed by the continuous ventilation in the room. The air always felt fresh, with no unpleasant odors—something I often struggle with in other hotels. The room was spacious enough for me and my 7-year-old son, as we used it to relax and recover. For us, a comfortable bed was more important than extra space. The modern design was also very pleasant. The restaurant had delicious food, and breakfast offered a variety of options to suit all tastes. Lastly, the hotel staff was outstanding—welcoming and helpful. They created a positive atmosphere, and it was clear that they enjoyed working together. Kudos to the team for fostering such a great culture!

Jhonny the person who was working there. He was so friendly that he made our stay so much more comfortable. I never give out 10’s but this one is the first even at genius level 3. Give that man a raise!!

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What a great way to start a vacation in Amsterdam. Contactless checkin was so easy. Rooms were so cool. Grab the iPad to lower and raise the blackout curtains, watch tv, add mood music to the room. You can even change the color of the lights in the bathroom. Lilac, teal or "red light district" red. You know you want to play with all the options. The XL king size bed was so comfy. Slip under the Egyptian cotton sheets to help fight off jet lag for a great nights rest. Thirsty? Grab a complimentary glass bottle filled with cold water. Hungry? Fresh fruit is available in the lobby. Love the juicy pears and the donut peaches. Location is so convenient. Close to the Amstel Hotel, the canals, shops, restaurants and museums. Metro is just down the street. LOVE the eclectic artwork scattered throughout the property. Would definitely stay at the CitizenM Amstel Hotel again. Wish that we would have stayed for more than one night.

That we didn't stay there more than one night

Location was accessible to trams and close by to restaurants. Rooms was very modern. Breakfast was okay. I lke that the restaurant are open 24 hours and staff are very accommodating and always ready to assist.

Location is far from the shoping centers. Rooms are smaller than expected. The sockets are harder to reach esp if you are onthe other side of the bed. Toiletries should have at least been well stocked. Breakfast should have better options like adding sausages and yogurt. Juices should have been well replenished and more choices as well.

The room was a bit small, but it was more than sufficient for my two-day stay. The windows were large, allowing plenty of light to come into the room. I loved how everything in the room was digitalized, and that the lighting colors could be changed (not a must, of course, but cool). The bed and the pillows were incredibly comfortable. There was also a safe in the room, which is convenient. The design of the hotel entrance and the lobby was amazing. Breakfast had a limited selection, but everything was delicious, which I prefer over having many mediocre options. The cocktails and coffee at the bar were excellent. The location is convenient, not in the very heart of the city, but within easy walking distance. Reaching the hotel from the airport was also quite simple via public transport. What I truly appreciated was the staff; everyone I encountered was extremely kind and sincere. I will definitely choose to stay here again if I visit Amsterdam.

Nothing exactly.

It was compact but very functional. The king bed and fluffy pillows were so luxurious. Drinks refrigerator is a plus. The bathroom was surprisingly big. Coffee downstairs in the morning. The location couldn’t be better, a 53 or 54 M from central station right to the hotel (take lift go towards tram, turn right 100 feet) tram right in front. Relatively close to a self serve laundry, bakery and several great restaurants. A convenience store is on the corner. Price/quality is high. Gym close by. Good safe neighborhood.

Laundry facilities are self serve off site. Breakfast is too big, too expensive. No continental option. No luggage rack in room. A bit inconvenient.

The Citizen hotel went beyond expectations, ranging from a personable and helpful staff to a terrific bar and restaurant. The rooms, though small, offered very comfortable beds and a unique digital system to take care of everything from arranging the shades to the room temperature. Although it offered no room service, it did provide take away meals plus a 24-hour snack and beverage area. The atmosphere gave off a very modern and comfortable vibe , including some unusual art objects. Can service is readily available with a phone call and the tram service is at the front door to take you to the interesting commercial and museum areas.

If you are a bit on the older side, the square bed, flush to the walls, was a bit hard to get out of, especially in the middle of the night.