Our room was on the ground level. Loved the spa bath, coffee machine and two bed option. Great shower pressure. The artwork/flowers and flags outside and building design is nice, unfortunately the weather was stormy during our stay so stayed in doors. Travelling with a toddler who was sick, nice cosy room and it was a family friendly room.. not much toddler proofing needed! Wasn't too much noise so was great.

Single bed was a bit uncomfortable (loud springs - old mattress?) Would be good if the car parks outside the rooms were allocated to a set room, as it made it hard to navigate the wet weather unloading the car with a toddler in tow when not parked directly outside.

Our host kindly gave us an upstairs room above the carpark and introduced us to some nearby food outlets - we enjoyed the Roquette restaurant near the quay east of the Villas We walked to the river falls nearby and enjoyed our two morning runs along the estuary levee We didn't have time to trek to Ohope Beach so we drove, checked it out, then returned for a great tacos dinner The Guest Policies were the most comprehensive and clear we'd seen on this trip, and we had no unwanted behaviour and noise from other guests On leaving, our astute host mentioned the heavy overnight rain through the Gorge to Gisborne where we were headed. She checked the road travel site, confirmed the road was ok and gave us the web link

Tuscany Villas is located in the centre of Whakatane and within walking distance of many attractions. I was only staying one night but have no hesitation in recommending this accommodation for a longer stay. The room was very spacious, easily big enough for two people. The kitchenette was well stocked to make eating in an easy option. The bathroom was roomy as was the shower which is always a plus for a taller person. The air-conditioning was much appreciated in the hot weather.

There was nothing I didn't like. The room was upstairs but, as long as you're physically able, the steps were easy to navigate.

Owners go out of their way to make you feel welcome. Nothing is too much trouble. Was given an upgrade on check-in which was really appreciated and totally unexpected. It was a spacious, clean and comfortable suite. The spa tub was a bonus.

Can be a bit noisy in the road facing rooms due to traffic and a restaurant across the road with an extractor system with bad bearings. Extractor fan in the bathroom seemed a bit tired and noisy. Pillows were a bit high for my personal preference so perhaps having an option for firmer/lower profile pillows would be ideal.

Location: This place had prime location. Everything was in walking distance, including the beach. Room: Our room was immaculate. It exceeded our expectations. The condiments were great. We received a complimentary bottle of fresh local milk for our morning coffee. I especially liked the botanical shampoo and conditioner they supplied. Staff: All staff were immensely helpful and friendly. They had great local knowledge and made great recommendations for dining out. My family and I have stayed at several motels and hotels within NZ the past 18months. Our stay at Tuscany Villa's is definitely in our top 3 stays.

Reasonably clean, large room, with easy access (ground floor) Very friendly and helpful staff. Comfortable bed.

On arrival, the staff member informed me that my booking was cancelled in the hotel booking system, however the staff member sorted this out with only a minor delay. Please use a different cleaning product - the unit smelled strongly of the artificial scent which was hard to ignore.

Location was excellent (a few metres from The Strand). Staff on reception friendly & welcoming. The motel had everything required for a short stay and was immaculately clean.

Free wifi was available but it was incredibly slow & buffered constantly (perhaps because the rooms were all occupied?) The TV monitor was quite small for the size of the room and the selection of TV channels was limited.

The staff at Tuscany Villas were amazing, friendly, attentive, and very helpful. Access to all the local amenities was literally a 2 minute walk from the Villas. There is a beautiful beach just a 10 minute drive from Whakatane. We enjoyed the quiet atmosphere of the town itself and the harbour location. There were plenty of bars and restaurants to choose from. Managed to book a Christmas lunch too, thanks to our hosts.

When we entered Tuscany Villas, Phillip's helpful nature and Rita's infectious smile made us feel more like welcomed friends than paying customers. The rooms are very clean, spacious and well-equipped with whatever you need. Tuscany Villas are perfectly situated in the heart of Whakatane, and puts you within walking distance of everything, from charming cafes and vibrant restaurants to stunning walks along the Whakatane River and the picturesque harbour.

Ground floor apartment which was spacious. Location was great- close to restaurants and town centre. Easy parking and great staff at reception who provided good recommendations about restaurants and even a local brewery bar!

An allocated parking space could have helped when the accomodation is full.