Our stay in this hotel was absolutely fantastic! The location could not be better. It is a 2 minute walk from the mall and a 10 minute drive from the airport. There is a beautiful mosque only a 5 minute walk away and it is surrounded by tons of diners and restaurants as well as fast food places. The cleanliness was immaculate and the service was exceptional. Our receptionist Kumar was absolutely amazing. He did everything he possibly could to make our stay as comfortable as possible. He even went out of his way to make sure we were comfortable whilst waiting for our taxi and gave us back our room card at no extra cost so we could relax again whilst we wait. A massive thank you to Kumar as he was so respectful, pleasant and well mannered especially towards my family. The service could not be better and we will 100% be staying here again!!

This hotel is the perfect place for an adventurous vacation in Oman. We just used the room to sleep and relax when we were tired of the adventurous day. If you are looking for a perfect located hotel in the center of Muscat, this is the place! It’s a good comfortable hotel if you are not just seeking for luxury. The staff was really kind, maybe the most kind I ever have seen in a hotel. Every day I could extend my stay for the same price I booked in Booking.com with my genius level 3 discount. Even if my card didn’t work in the morning, it was no issue to pay later that day when it worked. If you need extra clean towels during the day, you just ask and they bring it to your room in just a few minutes. Even when we brought some food from outside to the room to eat in the evening on our own plates; the roomservice cleaned all the trash and did even our dishes the next day. And despite that Oman is one of the safest countries in the world, it gave us a good feeling we could lock the door extra with an hardware cord lock. At the start of our holiday we planned to stay for 2 nights, at the end we stayed two times for 3 nights! And when we left the manager personally helped us getting all our luggage downstairs! We will defiantly come back, for the comfort, the location and last but not least: the service!

No one is perfect of course. In our first room the water in the shower had an hard time to enter the drain, but it never flooded the bathroom. In our second room the showerhead had a lot of rust on it (216). The last night we could not sleep that well because other rooms around us where moving the chairs a lot in the night. But it was also the first day of Ramadan so I could understand that. When I told this the next day to the reception they excused and gave us a complimentary free late check out. So yeah some things could improve, but for us it was not a big deal and I am sure they will fix these small issues!

I appreciated various aspects of the City Center Hotel property, including the accommodating manager, Ms. Sylvia, who ensured our needs were met. The clean and well-appointed rooms, especially the junior suite with a jacuzzi, contributed to a relaxing stay. The overall ambiance, coupled with polite staff and superb hospitality, made our experience highly enjoyable. Looking forward to returning for more delightful stays.

I didn't encounter any significant issues with the City Center Hotel property. The overall experience was positive, and both the accommodations and service met our expectations.

Good service, nice room, beautiful view. Love the little dog helping in reception.

Got the tour service from the hotel. We agreed on a specific amount of activities for a fixed price. Despite the fact that we did less activities as planned and I had to wait 1 hour in between because a car malfunction, the tourist guide asked for more money than he initially quoted. Just be aware of this situation, save receipts, keep a strong attitude and make them keep their word.

The staff was really helpful - we stored our bike boxes for 2 weeks without any additional cost. We've also shipped some goods while we were biking around Oman to the hotel and they were waiting for us upon our arrival. We recommend it for a stay before/after flight due to being near the airport and having all necessary facilities (restaurants, shops) within walking distance.

Nice location vry close to Mall. Good service. Friendly and very helpful staff specially the receptionist Mr. Kumar. I had my flight 11:30 night n was supposed to chck out with my 2 kids at 12 afternoon but after knowing this he gave me 4 hours of complimentary stay in room and after chck out he also offered me that i can wait in lobby til evening and catch a taxi to airport. Really appreciative.

I don’t think there is anything to dislike about the property.

I really like its location because walkable from City Center Muscat😊

Just hope someday they will offer Room Accommodation that includes budget friendly meals. Maybe they could upgrade their TELEVISION on a SMART one, anyway they have unlimited WIFI connection. For a non arabic speaking ( as most of the programs via cable are in arabic) guest we can enjoy more on the comfort our rooms.

I would like to thank all the hotel staff for their welcome. I would especially like to thank the receptionist for her warm welcome and her assistance in many matters during our stay at the hotel, especially in renewing reservations for additional days due to our work requirements. She is truly a distinguished employee and deserves all appreciation and thanks.

the hotel itself was very good I'd defintely stay there again if it was closer to the city

it the hotel is not in the city but $5300 raid away by taxi closer to the airport than the city is next to city mall which I thought was in the city but its miles away. my fault as I didnt do any research

The staff were very friendly and accommodating before and after we arrived. Taking into account our flight landed at 6am, it was really appreciated. The room was spacious, nice simple decor, with a really comfortable bed, and very clean. It felt really silent. The hotel has parking and is 1 min walk to the shopping mall so perfect for a quick wander.