Beautiful place to stay. Great and Luxury Hotel. I would like to say thank you to Juliana GM for organizing birthday cake and surprise. Also I would like to mention Ross at reception she provided the early check in and late check out. Also great housekeeping guy Runal, he brought gift for our kid and was making sure that we are not missing anything. Thanks to Mr. Tashi at executive lounge for the great service. Minoosh at SPA organized great massage for me and my wife. JW Marriott Muscat has high level of hospitality and I must say great team in all departments, all members of the Hotel are polite and helpful. Definitely place to recommend and definitely we will come back soon.

A Truly Exceptional Experience at the Hotel – Heartfelt Thanks to the Wonderful Staff! From the moment we stepped into the hotel, we were treated with warmth and genuine hospitality, and our entire stay was nothing short of exceptional. Upon check-in, Sanjay made us feel incredibly welcome and even went above and beyond by upgrading us to the executive floor and rooms. We were traveling with my mother, younger brother, and two nieces, and when Sanjay learned this, he ensured that we were all on the same floor for added convenience. This thoughtful touch set the tone for what would be an unforgettable stay. When we arrived at our rooms, we were delighted to find them spacious, immaculate, and beautifully organized – a perfect home away from home. Our first day kicked off with breakfast at Kitchen7, where we were warmly greeted by the staff with smiles and genuine enthusiasm. As vegetarians who do not eat eggs or fish, we were especially grateful to the talented chefs—Hemraj, Bhavik Modi, Mangla, Pawan, and Chef Rathi—who went out of their way to prepare delicious dosas for us every day during our stay. A special thank you to Kay, Jyotika, Payal, Arlyn, and supervisors Shamol, Shriful, Arman, and Pankaj, who all made us feel so welcomed. The staff at Kitchen7 were incredibly attentive, and it was clear that they cared about our experience. They even prepared smoothies and hot chocolates for my nieces, which truly made their day! To top it off, when we returned to our room, we found that the staff had left two cookie decorating kits for the girls, a thoughtful gesture that added a special touch to our stay. We also had the pleasure of exploring other parts of the hotel, including the stunning Catch restaurant near the pool, where Nischal (apologies if I’ve spelled your name incorrectly), Mahendra, Pankaj & othe streated us to fantastic service. Their kindness and helpfulness were remarkable, and we thoroughly enjoyed chatting with them.

Needed More Vegetarian Food Options For Lunch, Snacks & Dinner

The Marriott Muscat is an exceptional hotel, and the staff remind me of when hospitality was at its best. With Swiss levels of service and care. Highly innovative food with great care given to detail and content. From the general managers patience and kindness adapting readily to many guests needs to the housekeeping staff, waiters,breakfast and dinner chefs everyone worked flawlessly as a team.Special thanks to Kay and Jobin and managers including Mahmoud Zein.All were extraordinarily kind and made our stay special. All facilities are first class.

The location caused a few location problems for taxi drivers.its a very new hotel so this isn’t surprising

I chose this hotel because of good reviews on google and booking. Now I understand why people were praising staff so much. Hotel is very well managed, looks like management is very smart and kind. The staff is beyond adorable, extremely professional, truly exceptional. Went for massage and facial at the spa- excellent therapist also. I stayed in the hotel with my husband for my birthday, had a lot of small attentions like cake in the room, complementary cocktails and a card. Huge thank you to all staff for their kindness and professionalism, including Nancy, Dhanish, Arlyn, Pankaj, Khant, Jamika.

The staff went above and beyond for me. I’d like to shout out/thank a few members in particular, who well and truly deserve the praise! - Riyad, for helping me with the WiFi. The issue wasn’t sorted (not his fault), however I really appreciated your time regardless! - Kim, for being so kind/understanding (along with Sanjay). You’re a credit to your organisation Kim, hope to see you the next time I visit JW Marriott Muscat! - Saeed & Jessel, for your service on my last day and helping with check out. - Govind & Finka, for providing great service at Butter Buns. Thank you so much for the cute card and fresh juice you made for my car journey to the airport! Rooms were super spacious and comfortable. Thank you for allowing me to have a complimentary late check-out. Breakfast had plenty of variety and I was grateful for the “Bon Voyage” fruit platter (on my last day)!

I wasn’t too keen on room service meals, hopefully this is something that improves. Felt the restaurants provided much better quality and taste. Also, didn’t really like how some staff pretty much begged people for reviews at breakfast. It just felt too forced! The pool/sunbathing area felt small and a lot of the loungers were dirty! This shouldn’t really be acceptable for a 5* hotel.

The staff is very friendly and helpful, which was highly appreciated. The bed was very comfortable. Also, the shower was great. The hotel is very close to the conference center and also within close distance from the airport. The breakfast has many options and of high quality.

The room had a desk for working, however no chair. Therefore, you had to sit on the couch to work on the laptop, which was uncomfortable and unhealthy. This is not acceptable for a 5 star hotel. I felt that the hotel was too expensive for what it offers. It is important to note that you need a car for anywhere that you will go, except for the conference, which is within easy walking distance (5 minutes)

Anyone who knows me, knows that I never give 10/10 overall for all services. This was the FIRST TIME I have to give a perfect score to any hotel anywhere in the world. From the moment we arrived, we were pampered and treated as VVIPs. welcome drinks and valet parking. Our room had been decorated to accommodate our anniversary. The guest relations lady, Ahlam, went on my instagram, downloaded, printed and cut out photos, and arranged them with flowers on our bed. We were upgraded for free to a suite, we had complimentary cakes and fruit. We had complimentary drinks and snacks by the huge empty pool. Our dinner and breakfast were exceptional. Hell, Everything was exceptional, but the staff just made it magic.

Would like to be able to raise the room temperature. This is a big deal with me. Oh! I found a fault after all...

Up there with one of the best hotel experiences I have ever had. The hotel itself is stunning, with beautiful grounds featuring gardens, several pools, sports facilities and plenty of relaxing areas. The gym is phenomenal and I only wish I had brought my workout gear. What truly set this stay apart was the staff. We were celebrating a special occasion and the room was beautifully decorated with balloons, rose petals and a delicious chocolate cake waiting for us. A special mention to Sanjay who checked us in so warmly at reception and to Kay and Reham who looked after us so well during dinner. Also a big thank you to Joven and Jamira for their kindness. And to Nancy also! The amazing staff alone would make us want to return to Muscat just to stay at this hotel again.

the rooms were spacious with wonderful shower and bathroom befitting of a modern luxury hotel. The breakfast was superb with terrific range of choices and fine coffees. If you the chance take up the executive lounge offer which reduce the cost of the breakfast and also provides a superb happy hour access to drinks and a limited range of food. staff were very friendly also. the gym is outstanding the best as a family we have experienced. the location is fine as taxis on the app ( rather than through the hotel which were much more expensive) did not exceed £20 to get into muscat

nothing

Our very first visit to Muscat was a pleasant experience in so many ways. As a travelling couple, we felt welcomed by the very friendly locals and were often questioned about our first impressions of the country so far. We enjoyed the mutual curiosity and friendly exchange. In particular, we were impressed by the very professional and friendly service by the staff at JW Marriott. We had planned to stay only 1 night, then decide on a different location later, but after experiencing the hospitality, we chose to stay at this hotel for the remainder of our holiday. Aside from the beautiful modern rooms and facilities, at every opportunity we received first class attention and our requests (Arabian horse riding experience) was arranged with enthusiasm. I would like to describe in detail, the one-of-a-kind service I received but that would make this too lengthy a review. I hope the pictures will convey our most positive experience we had at JW. I predict that we will be reminiscing about our stay here for quite some time. Thank you lovely staff, for making our first visit in Oman such a positive travel experience. You have raised the bar for hospitality service and we look forward to returning in the future. Emelie (Roulston) Klein

Everything was perfect.