Bed was comfy and room was very spacious. Staff are friendly and provide you with a thermos of hot water for your tea. There is a cooler with water and drinks in reception area - and they don't over charge for these items.

The hotel was far from the main area of Cusco and with the altitude, it makes it very difficult to walk especially up hill. You can walk to the main square and will take you about 20mins but coming back you will need to take taxi - around 10-20 sols. The breakfast could be better - would opt out and go out but there are no other options around for breakfast.

It is located higher in the hillside, above the main part of the city. So a bit of a walk of that’s your preference, but walking down was easy and rides were not expensive and the location was secure. It came with two older pups outside that were very sweet 😊 We stayed a total of 4 nights throughout our trip and the staff were amazing every time. Jhon in particular was there at the front desk several times and was extremely kind and helpful! We were always happy to see him during our stays. We left our luggage several times for various excursions with no problems. We ate breakfasts there each day and dinner once and the food was good. We had a vegan in our group and he was able to find options. We were even charged too much one night through a booking app, and the hotel notified and reimbursed us. Highly recommend!

Some of the rooms have small windows above the doors, and if someone turns on the hallway lights at light it’s very bright in the room. But otherwise no complaints!

As a solo female traveler I felt really safe and taken care of here. The staff were very kind and helpful!

Nice views of Cusco from Hotel. Breakfast options were pretty good. Restaurant meals were great - we had dinner in the restaurant several nights. Freddie the waiter was super lovely, friendly and helpful and the meals were delicious. Short 15 minute walk into the centre of Cusco.

A little noisy - our room was on the second floor. It was a little noisy as it was on the same floor as the restaurant and also above the entrance / street to the hotel. Too bright at night time - there was a small window above the door to our room. At night, the light from the hallway would light up our room.

The hotel was incredibly clean, they provided tea 24/7, the restaurant and breakfast was amazing! The staff are all friendly and accommodating. Love it!

I only wish we could adjust the thermostat in the rooms. It was a bit cold but they gave us blankets.

EXCEPTIONAL customer service, room was clean, shower was nice

The light bulb in the room was on “power saving mode” and was kind of lighting up the whole room which made me not sleep at all :( The place was pretty cold overall but heater helped a bit

Rooms were very clean and beds were comfortable. The restaurant meals were delicious & our waiter Freddie was super friendly and helpful.

Our room was on level 2 which was a little loud as it was the same floor as the restaurant.

Most rooms had windows into a central hall only. But staff were excellent and helped us to settle in the best available. All staff were very helpful, but especially Katherine

Inside windows

Clean, quiet, spacious rooms

A little out of the way, and we hadn’t factored in the elevation from the centre of Cusco

Panoramic view from above of the whole of Cusco, the staff is just amazingly caring and attentive, a great restaurant