Our suite had a kitchen equipped with cooking utensils, cutlery, toasted, water heater with tea and sugar, and a nespresso machine. Full size refrigerator and washer and dryer. Super convenient. All the while I thought room cleaning is only 3x a week and with an exception for Sunday and holidays. But the cleaning lady always stops by to check if we needed our room cleaned. Most of the time we just really needed our trash to be collected. Breakfast options were great. I loved that they change selections daily. 1 day I was able to eat Danggit (small dried fish). Coffee was also good. The location is superb just across One Bonifacio high street mall. And other malls and restaurants closeby. The staff are great. Always welcoming us with a smile.

We requested for airport transport during our departure. We were waiting for them to call us, or anticipating someone with ring the bell to collect our luggages. Unfortunately we didn't hear anything and brought all our luggages in the lobby ourselves.

This is an excellent hotel in BGC! We love the Ascott hotel chain and this location did not disappoint. It is located in a prime location and all of the staff is top notch. The room was spacious, clean and beautiful and had the most comfortable beds. I wish we could have stayed here longer! The breakfast buffet had a wide variety of food to choose from and everything looked fresh.

I got a massage from their spa which was excellent but the actual spa was very small. Not a big deal but definitely noticeable.

Breakfast is not bad at all.

The effin security guard who slammed the back of my car. I didn’t know I had to have parking validated, I thought they know I’m staying there. So I went slowly ahead, he smacked the back of my car to try to get my attention. Come one A hole, it’s effin P100 , you really wanna risk scratching my car? Do you have the money to even pay my insurance? I wanted to slap him with cash. Here, take a thousand but hands off the vehicle. Gth.

Ascott was a nice surprise. We booked a 2 bedroom suite and got upgraded to a 3 bedroom. Thank you Ascott. We are a family of 5 and we were definitely comfortable. The decor was very tasteful. The kitchen was well equipped, which also includes a washer and dryer. The breakfast was excellent, great variety of food. Very convenient location. We walked to the nearby mall and restaurants. The pool was small but our boys enjoyed their morning swims. Would definitely stay here again or will try their other location in Makati.

our stay was perfect

Location

Washed dish holder was rusty

The staff were amazing, so friendly and helpful. The room was very comfortable and had everything we needed. The kitchen with a washing machine was a bonus. TV worked well and being able to connect to my personal Netflix account was great.

The quality of the breakfast was not what I would expected and the room service/restaurant menu was very limited.

we like the room specially for us family of six for 3 bedrooms.

really disappointed with the 2-lavatory at masters bedroom coz it is clogged specially the one at the right side. when i try to pump with my pulp to drain the water there came out a dirty black moss. same as the kitchen sink it was also clogged. water did not drain even after we check out. I hope an immediate action shall be undertaken.

Breakfast Buffet was the worst I ever had. it will take you 30 minutes to receive 3 eggs of Sunny Side Up. Poor managerial planning from buffet manager. She seems also a senior citizen, meaning maybe slow on thinking and logistic planning. Stayed 5 nights and each morning of breakfast buffet was the same issue. Well, at least they were consistent on that area of 30 minute wait for a 3 egg sunny side up. By the way, my wife and I would order espresso and capuccino but would always get different order as requested.

Big and comfortable bed. Tv has plenty of channels. There's a bathtub. Spacious living room and complimentary Nespresso. There's also kitchen and purified water in gallon. Good location. Great service staff. Gym has complete equipment. Good choice of drinks for breakfast. Monday breakfast has better food than on a Sunday (more fruits, more choices).

My room was beside the next building that has a bar. I heard the loud noise coming from it on a Saturday night so stay away the southern portion of the hotel. Don't bother lighting up the clean my room button because I wasn't informed that one needs to inform guest services in advance that the room needs housekeeping. Bathtub water is not warm enough to have the relaxing bath needed after a tiring day or week.

the location

Room cleaning. They automatically clean the room even if your not requesting them to clean. I have lost my car park ticket because they have cleaned all my papers and receipts that I have left in my room for that day. So, I havent retrieve the ticket and had to pay 1,000 for the loss.