Super clean and comfortable rooms. The pool was amazing.

Honestly, the staff: going to the front desk was like a game of Russian roulette: you never know if the front desk person was going to be kind, disrespectful, knowledgable or indifferent. When you pay over 400EUR a night for a room, you hope that the hotel staff is trained accordingly and seamlessly to offer you an experience that is cohesive to the stars hotels boast about. Some female members of the staff particularly at the front desk were cold, distant and indifferent and it almost felt like you bothered them with your questions. It was such a shame for me because that hotel has a lot of potential to be even greater than it is but certain members of the staff are bringing its potential down.

We LOVED everything about Grand Hyatt. Best hotel you can book! Beds are so comfortable, great facilities, 24/7 gym, beautiful spa area and excellent staff. From Matt checking us in, Genesis and Ivy warm welcome every morning for breakfast, Maricel on floor 6 and Shiela for the fantastic massage! I would recommend this hotel to everyone

We had 1 evening at No.8 China House. Excellent food! However the server took almost 30 minutes to take our order. Even a customer sat down after us got served first.

Breakfast. Very limited choices.

The staff were very warm. The hotel facilities were clean and comfortable. It was nice having the bathroom facilities separated. The view over the city was great. Nice gym/ fitness facilities, inclusive of sauna and steam room. The breakfast had more than enough variety and would recommend it for sure. Strong WiFi, and found the water temperature/ pressure to be appropriate.

It was a little on the expensive side for the city. With it being the tallest building in the Philippines there were times you had to wait for a lift, but this was just a minor inconvenience.

Rooms are spectacular - you can have a bath and look out at the view over the city! Staff are amazingly helpful and cannot do enough for you, lots of nice restaurants and shops within walking distance. The breakfast buffet is next level - I've never seen that variety anywhere else. The rooftop pool and gym amenities are great. To top it off, you even have a rooftop bar with live music and views across all of Manila. The whole stay was wonderful.

Nothing

I enjoyed the rates per night. I this it s good value for money. The wellness area and Spa are really good. Their swimming pool is super nice and their staff, in general, are helpful, polite and kind. Unlike other 5-star hotels in town, they do not overdo it. They are there to assist you without overdoing it, which I appreciated.

I always have a similar experience at Check-In and Check-Out at this hotel: I find the attitude of the Staff there strange. In comparison with the staff around the hotel, I always feel like I “bother” them every time I interact with them. This is the second time this has happened to me. A true shame.

The room and the bathroom were very clean and well appointed. Even had bedroom slippers that were thicker than usual. Moreover, I like that they had a nook where our luggages can be kept. Lastly, I thought that their location being next to Mitsukoshi was just great.

Nothing.

Great location, everything, and everywhere my wife and I wanted to do or go was within walking distance. The staff were very friendly, polite, knowledgeable, and efficient. From check-in to dining, to poolside, to gym amenities, to technical issues (our tv was blackout for a few minutes) to check out, everyone was warm and professional. Extra points for the gym being open 24 hrs and having a pretty decent range of equipment.

Internet was slow, at least not what I am used to. I had a faster connection from my pocket wi-fi than from the hotel. I wish the pool was open for late night. Monday to Thursday, they close at 8 pm, where as Friday to Sunday, it's at 10 pm. It would be fantastic if 10 pm was the standard and 12 midnight for the weekends. The same would also apply to the Sauna. Lastly, it felt as though only 3 elevators were working, as my wife and I had to wait a few times because of a full capacity. The internet connection was 90% the reason I didn't rate this place a perfect score. The pool issue I can accept due to employment factors; where as elevators may be attributed to how busy this establishment is.

Great room with two bathrooms. Great pool and spa area. Spectacular rooftop w views over the city at night.

It’s completely unacceptable that guess have to go to the lobby and queue ina line with external people to use the stop. concierge needs to be able to provide city tourism guidance. Bad public bathrooms.

If you are afraid of going to south east Asia/he Philippines, come here: Excellent staff, location, safety, and cleanliness. Superb breakfast with an abundance of choices and freshly prepared food by chefs. Very nice interior of rooms with beautiful view over the city (especially at night). Staff really pays attention and even remembers your name out of hundreds of guests. Absolutely no problems with hygiene or safety. Location is close to the airport, one of the best hospitals on the Philippines (St. Lukes), malls, and main sights of BGC (which is an awesome part of Metro Manila).